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bankokuya

Property class: 2

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Photo gallery for bankokuya

A hot tub with a wooden frame and a view of a forested mountain range through large windows. - bankokuya (Tsuruoka)
A wooden bathtub in a room with a view of a forested hill through a window. - bankokuya (Tsuruoka)
A hotel room with two beds, a dining table, chairs, and large windows offering a view of a forested area. - bankokuya (Tsuruoka)
A multi-story hotel with a traditional Japanese architectural style, featuring a large building with multiple balconies and a smaller adjacent structure with a tiled roof. - bankokuya (Tsuruoka)
A spacious indoor area with a large heated pool, wooden beams, and large windows. - bankokuya (Tsuruoka)
bankokuya provides amenities like an indoor mineral hot spring (onsen) and a Japanese garden. For some rest and relaxation, visit the 2 indoor hot springs. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Japanese-style Room

A traditional Japanese-style room with tatami flooring, a low table, chairs, and sliding doors.

Japanese-style Room

  • Sleeps 6
  • 6 Double Futons
  • Free WiFi

View all photos for Japanese-style Room

A traditional Japanese room with tatami flooring, a low table with cushions, a television, and a view of greenery through shoji screens.

Japanese-style Room

  • Sleeps 5
  • 5 Double Futons
  • Free WiFi

View all photos for Semi Western-style Room

A traditional Japanese room with tatami flooring, two beds, a table with chairs, and a sliding door leading to a balcony.

Semi Western-style Room

  • Sleeps 2
  • Free WiFi

View all photos for [River view] Japanese-style room 10 tatami with bath, Non Smoking

A traditional Japanese room with tatami flooring, a low wooden table, and a television.

[River view] Japanese-style room 10 tatami with bath, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • River view
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons
  • Free WiFi

View all photos for [Mountain view] Japanese Western-style room with bath, Non Smoking

A traditional Japanese room with tatami flooring, a low table, and a television on a wooden stand.

[Mountain view] Japanese Western-style room with bath, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 4 Twin Futons
  • Free WiFi

View all photos for [Mountain view]Japanese-style room 12 tatami with bath, Non Smoking

A traditional Japanese room with tatami flooring, a low table, and a sofa.

[Mountain view]Japanese-style room 12 tatami with bath, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Twin Futons
  • Free WiFi

View all photos for Japanese Western-style room private hot spring bath, Non Smoking

A hotel room with two beds, a dining table, chairs, and large windows offering a view of a forested area.

Japanese Western-style room private hot spring bath, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Japanese-style room 12 tatami private hot spring bath, Non Smoking

A traditional Japanese room with tatami flooring, a low table, and sliding doors.

Japanese-style room 12 tatami private hot spring bath, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons
  • Free WiFi

View all photos for [Mountain view] Japanese-style room 10 tatami with bath, Non Smoking

A traditional Japanese room with tatami flooring, a low wooden table, and a television.

[Mountain view] Japanese-style room 10 tatami with bath, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons
  • Free WiFi

About the neighborhood

Tsuruoka is home to bankokuya. Yura Port and Dewanoyuki Sake Brewery Museum are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Yura Beach and Hakusan Island. Kamo Aquarium and Tsukiyama Kogen Ranch are also worth visiting. Visit our Atsumi travel guide
Map
Tei-1 Yuatsumi, Tsuruoka, Yamagata, 999-7204

What's nearby

  • Atsumi Road Station
    11 min drive - 5.9 miles
  • Yura Port
    27 min drive - 13.8 miles
  • Yura Beach
    28 min drive - 14.2 miles
  • Tsuruoka Park
    41 min drive - 21.1 miles
  • Kamo Aquarium
    42 min drive - 21.6 miles

Getting around

  • Shonai Airport (SYO)
    38 min drive

Restaurants

  • 農家レストランキラリ
    10 min drive
  • 手打ちそばうどん　売虎庵
    7 min drive
  • 中華そば 河畔
    7 min walk
  • 弁天茶屋
    11 min drive
  • 足湯カフェ ChittoMotche（チットモッシェ）
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • 4 indoor/outdoor hot springs

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Garden

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 4 indoor/outdoor hot springs
  • Massage
  • Public bath open from 6:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • CD player

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is bankokuya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at bankokuya?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

What time is check-out at bankokuya?

Check-out is at 10:00 AM.

Where is bankokuya located?

Situated in Tsuruoka, this ryokan is 5 mi (8.1 km) from Atsumi Road Station and within 12 mi (20 km) of Yura Port and Yura Beach. Hakusan Island is 11.4 mi (18.3 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

bankokuya Reviews

8.8

Excellent

8.8

Cleanliness

8.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 78 out of 145 reviews
Rating 8 - Good. 52 out of 145 reviews
Rating 6 - Okay. 12 out of 145 reviews
Rating 4 - Poor. 1 out of 145 reviews
Rating 2 - Terrible. 2 out of 145 reviews

Reviews

Verified review

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nice hotel, a bit pricey but staff are friendly.

Nice Hotel, Good Food, Nice Staff. Clean Onsen facilities. Well maintained, but quite dated inside. Only big problem was my room smelled really bad of damp. Abit pricey for what it is, but the staff were nice and the food was good.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

齋藤

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周りにもお店や足湯、川などがあり とても良かった 部屋も入った時から涼しくなっていて 気遣いが良かった
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が素晴らしかった
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Akira

Liked: Cleanliness, amenities, property conditions & facilities
作りの豪華さや、お花の設え、食事の美味しさなどは
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Shoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室は清掃が行き届いており、快適に過ごせました。食事も大変美味しく、ボリュームもあり大満足です。山形牛のしゃぶしゃぶや、鯛めしなど、山形の食材を堪能できました。 スタッフの皆さまの丁寧なおもてなしに感謝です。大変よい時間を過ごせました。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Ranko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室についている内風呂が良かった
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

yoshihisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食の追加注文が忘れられていた。
Stayed 1 night in Aug 2026
Verified review

8/10 Good

??

Liked: Cleanliness, staff & service, amenities
2年連続で伺いました。 温泉も料理も、部屋も満足だったので☺️ 去年は、源泉掛け流しの温泉が付きの、お部屋に泊まれたのですが、満室で今年は檜風呂付きの部屋でした。やはり源泉掛け流しの部屋が良かったです。 夕食も朝食も豪華なのですが、大人向けになっているので、特に朝食は、大人じゃない子供位の為に、納豆とか海苔とかあると一層嬉しいです。 あと、温泉卵苦手な人(私)いるので、ゆで卵？にしてくれるとか、少しだけ融通きくとありがたいです。ソフトドリンクをラウンジで無料で頂けるのも有り難いです。従業員の方も笑顔で対応が素晴らしいです。 女将さんに又来年もお願いしますと言われたので元気に過ごして又伺いたいです。実は今回1ヶ月入院していて、行けるか不安でしたが無事に今年も楽しい思い出が作れて幸せでした☺️ありがとうございました。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

釜井

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
到着から翌日の出発までとても気持ちよくすごせました。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

たけだ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
特にございません。
Stayed 1 night in Jun 2026
Verified review

8/10 Good

まゆ

Liked: Cleanliness, staff & service
スタッフの皆さん笑顔で子供達にも何度も話しかけてくれて嬉しかったです。 食事も充分な量で、フリードリンクもあり楽しめました。 夜間のツレが戻らずフロントの方に連絡し、探していただいたり、ご迷惑をお掛けしました。 オムツ用のバケツなども準備していただきありがたかったです。 お風呂も気持ちよかったのですが、露天風呂は温度が高めで入れず残念でした。 又、部屋のドライヤーの持ち手が壊れているのかガタガタで使いづらかったです。 部屋の外の庭？に黒い衣類のようなものがました。 総合的にはとても満足です。 また利用します。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, property conditions & facilities
接客が全てにおいて良いと思います。食事も美味しい。夜の酒類の提供が早いとありがたいです。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ayako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の鯛茶漬けまた食べたいです。夕食もパイシチューやうどんなど小学生が食べられるメニューがたくさんあり助かりました。
Stayed 1 night in May 2026
Verified review

8/10 Good

Kinuyo

Liked: Cleanliness, staff & service, property conditions & facilities
夕食の提供が、一つのワゴンで大勢の人の器を運んでくるので、なかなか次の品が出てこないことがある 食事の提供以外はとても良かった
Stayed 1 night in May 2026
Verified review

10/10 Excellent

AKIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
卓球場で突き指をしたのでフロントの方に氷を貰って冷やすことができました。とても親切にしていただき助かりました。有難うございました。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

KAZUHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小さい子供が迷惑お掛けしましたが、快く対応頂きました。強いて言えば部屋ドライヤーが新しいとより良かったです。
Stayed 1 night in May 2026
Verified review

6/10 Okay

みゆき

Disliked: Cleanliness, amenities, property conditions & facilities
洗面台の電球が切れた
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

SHIGEHIKO

Liked: Cleanliness, property conditions & facilities
とにかく素晴らしいの一言です。亡母の法事で鶴岡に行った時に宿泊しました。 夕食の時、亡母の写真を床の間に飾っていたのですが、それに気づいた中居さんが素早く影膳を用意して下さいました。一緒にいた家族＋親族一同、この心遣いに驚くと共に大変感動を覚えました。施設や食事の素晴らしさは言うまでもありませんが、こうした中居さん始め調理場従業員様の心遣いが、他を寄せ付けない萬国屋様の魅力なのだと思います。心温まる宿泊を提供頂き、心から感謝いたします。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

EMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スパにタオルがあったら尚、良かったです。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

TADAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋に風呂が付いていて良かった
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities
特徴の違う4つの大浴場に料理も美味しく、スタッフさんの対応も良く大満足でした。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

ヨシコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エアコンは使えました。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Koji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てにおいて4から5の評価が出来る満足度の高い宿です。 車で到着時には、玄関に数名の職員の方々が配置され、笑顔で出迎え荷物の手伝いをしてくれます。 駐車場は徒歩3分位の離れた場所にありますが、マイクロバスで送迎してくれるので不便はありません。 チェックイン・アウトは待たずに素早く笑顔も爽やかで説明も効率的です。 部屋は、今回お安いプランだったからか低層階で窓からの景色も壊滅的だったのでカーテンを常に閉めていましたが、中は清潔で手入れが行き届いており不満は全くありません。 温泉は、1階と3階の2箇所ずつ4ヶ所あり男女で分かれているので、男女ともに1階と3階で1ヶ所ずつ楽しめます。源泉掛け流しの湯船は3階の2ヶ所に一つずつ、また露天もあり、クセのない泉質です。 食事は、きちんと手作りしている印象で嫌味がありません。特に、夕食の全体的なバランスや、朝食の鯛めし楽しんだ後の鯛出汁での茶漬け風は工夫されていて楽しめます。 最高級とは言えないが、よく教育された方々がサービスを展開している、素晴らしい体験が出来る宿でした。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

エミ

Liked: Cleanliness, staff & service, property conditions & facilities
2回目の宿泊でしたが、何度来てもとても快適で“また来たい”と思わせてくれるお宿です。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
ご飯がとっても美味しくて満腹です。 また機会があれば利用したいです。
Stayed 1 night in Mar 2026