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Aparthotel

MainStay Suites Townsville

Property class: 4

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Photo gallery for MainStay Suites Townsville

A multi-story hotel with balconies, a marina with boats, and a hilly backdrop. - MainStay Suites Townsville (South Townsville)
A swimming pool with a brick border and a canopy overhead. - MainStay Suites Townsville (South Townsville)
A balcony with a glass table and chairs overlooking a marina with boats and a cityscape in the background. - MainStay Suites Townsville (South Townsville)
A hotel room with a bed, desk, chair, TV, and a balcony with a view of the marina. - MainStay Suites Townsville (South Townsville)
A modern living room with a flat-screen TV, a sofa, a dining table with chairs, and a kitchen area with white cabinets and appliances. - MainStay Suites Townsville (South Townsville)
Located close to Magnetic Island Ferry Terminal and Queensland Country Bank Stadium, MainStay Suites Townsville provides a garden, dry cleaning/laundry services, and conference space. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 2 Queen Beds, Non Smoking (Efficiency)

A hotel room with a bed, desk, TV, and a painting on the wall.

Suite, 2 Queen Beds, Non Smoking (Efficiency)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A person sitting at a desk with a laptop, a plant, and a lamp.

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Efficiency)

A hotel room with a desk, sofa, dining table, and a balcony with a view.

Room, 2 Queen Beds, Accessible, Non Smoking (Efficiency)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking (Efficiency)

A modern kitchen with a dining area, including a wooden table set for four, a TV, and a small plant on a shelf.

Suite, 1 Queen Bed, Non Smoking (Efficiency)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Efficiency)

A balcony with a table set for breakfast, overlooking a marina and cityscape.

Room, 1 Queen Bed, Non Smoking (Efficiency)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Accessible Residence

A hotel room with a bed, two bedside tables, a window with a blind, a painting on the wall, and a carpeted floor.

Two Bedroom Accessible Residence

  • Sleeps 4

DOUBLE Accessible-Queen Size Bed

  • Sleeps 4

View all photos for Studio Room

A hotel room with a large bed, two bedside tables, a nightstand, a chair, and a balcony with a view of boats.

Studio Room

  • Sleeps 4

About the neighborhood

Located in South Townsville, a neighborhood in Townsville, MainStay Suites Townsville is in the entertainment district and near the beach. Billabong Sanctuary is a popular attraction and the area's natural beauty can be seen at Castle Hill and Strand Park. Looking to enjoy an event or a game while in town? See what's going on at Queensland Country Bank Stadium. Visit our Townsville travel guide
View more Aparthotels in Townsville
Map
30-34 Palmer Street, South Townsville, QLD, 4810

What's nearby

  • A wooden sign for the Maritime Museum of Townsville.
    Maritime Museum of Townsville
    2 min walk - 0.1 miles
  • A coastal park with palm trees, a walking path, and a view of the ocean.
    The Strand Beach
    15 min walk - 0.8 miles
  • A stadium with a white roof and a sign that reads "Queensland Country Bank Stadium."
    Queensland Country Bank Stadium
    15 min walk - 0.8 miles
  • A plaque with the inscription "HAVE A GOOD TIME CASTLE."
    Castle Hill
    15 min walk - 0.8 miles
  • A sunset over a beach with palm trees and a calm sea.
    Strand Park
    4 min drive - 1.4 miles

Getting around

  • Townsville Station
    3 min drive
  • Townsville, QLD (TSV)
    8 min drive

Restaurants

  • Cowboys Leagues Club
    7 min walk
  • Southbank Grill
    1 min walk
  • Grill'd
    3 min walk
  • Flinders Street Wharves
    10 min walk
  • Wild Rice Laos & Thai Cuisine
    7 min walk

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  • Pool
  • Parking included
  • Air conditioning
  • Laundry
8.6 out of 10, Excellent, 1,261 reviews
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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: AUD 55 per day

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference space
  • Desk

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total (up to 44 lbs per pet)
  • Fee: AUD 350 per accommodation per stay
  • Service animals exempt from fees
  • Deposit: AUD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 140 units
  • 9 floors
  • Banquet hall
  • Connecting units available
  • Double-glazed windows
  • Garden
  • Housekeeping (on request)
  • Some LED lighting used
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of AUD 350 per accommodation, per stay, plus a deposit of AUD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per day
Cribs (infant beds) are available for AUD 10.0 per day

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: AUD 100.00 per stay
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does MainStay Suites Townsville have a pool?

Yes, this property has an outdoor pool.

Is MainStay Suites Townsville pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a deposit of AUD 100.00 per stay and a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

There is free parking nearby.

What time is check-in at MainStay Suites Townsville?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at MainStay Suites Townsville?

Check-out is at 10 AM.

Where is MainStay Suites Townsville located?

Located in South Townsville, this aparthotel is within 1 mi (2 km) of Queensland Country Bank Stadium, Castle Hill, and Magnetic Island Ferry Terminal. Strand Park and James Cook University are also within 9 mi (15 km). Townsville Station is 30 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MainStay Suites Townsville Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 232 out of 446 reviews
Rating 8 - Good. 168 out of 446 reviews
Rating 6 - Okay. 28 out of 446 reviews
Rating 4 - Poor. 11 out of 446 reviews
Rating 2 - Terrible. 7 out of 446 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great friendly pl
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, staff are friendly and helpful
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
It was very good, the location is superb
Stayed 4 nights in May 2025
Verified review

6/10 Okay

Liked: Check-in, communication
Room was very very basic. Certainly not the 4 stars it’s rated. From my observation apartments are mainly used as FIFO accommodation rather than hotel stays. Although advertised with available parking there was no spaces available so we had to park the hire car on the street. Luckily there was street parking nearby. Shower had been cleaned but had a large amount of pubic hair in it which we washed out. Location was good. Staff were lovely. Room served its purpose.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great location, across road from restaurants
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location to CBD
Stayed 7 nights in Aug 2023
Verified review

6/10 Okay

Liked: Communication
Disliked: Amenities
Onsite parking was secure and easily accessible to rooms. Close to shops and strand.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Facility clean and well maintained. Location was perfect for walking to entertainment a stadium. Plenty of restaurant options on street. Room was well presented and quiet.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. But the price of Secure parking cost more than parking in the airport Townsville. One night parking at $25 is more than a day at the airport townscille
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Toilet wouldn't flush. Cleanliness of the bathroom was quite ordinary. Cut my toe on a shard of glass that had clearly been broken by the previous resident and not cleaned up appropriately by housekeeping. Overall, a good location, central to the Townsville CBD but will not stay at this property again.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location for a visit to watch the Cowboys!! Plenty of places nearby for a feed and a drink.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Convenient ideal spot
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Peace and quiet
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, communication
You had a spare room at short notice
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The facilities were good but there was some mould in the bathroom
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The customer service is second to none - Thanks Erin & Racheal
Stayed 2 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
The staff were friendly and helpful But didn’t like we had to pay for parking couldn’t get any channels from 9 or 10 and a little disappointed that they didn’t have a king size bed
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Communication
Disliked: Cleanliness, room comfort

Cleaner furniture on council pick up

Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Staff very friendly. Room well presented & great location. Some minor things could do with an update (shower head & soap holder). Was a bit disappointed that the air con was not on to keep room cool for our arrival, middle of summer & very hot! Also fridge turned down to zero so was very hot also & had to turn up to keep our water & milk cool. Thought these items could have been left on for our arrival as had prepaid in full.
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, communication

try elsewhere

My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
Stayed 4 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Location and property was great. However the lady on reception was rude. What a shame, I had to ask three times where to park, she answered very rude and abrupt. After travelling all afternoon what a big let down. I asked because we needed the handicap park. She didn’t care at all. Then told me was had to pay the 100 and would get it back if I didn’t make a mess and live like a rockstar
Stayed 2 nights in Jun 2022
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, communication
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel based on my recent stay. For the price, it is very outdated, other hotels in the same location are much nicer and charge a similar rate. The biggest concern was the lack of security. The same key unlocks the gate, the main entrance, and every single hotel room. We tested (with another guest’s consent), and our keys could open each other’s rooms. On top of this, there is no internal lock or latch in the room, meaning you cannot secure the door from inside the room. This is extremely unsafe, especially when traveling with children. Cleanliness was also an issue. The room had clearly not been properly cleaned (I have several photos as evidence). The bathroom was in poor condition – when I turned the shower on, a leak in the silicone seal caused water to flow directly onto the bathroom floor. I booked a king-size bed, and during confirmation was asked if I preferred a king or two singles. I said either was fine, but was instead given a double bed, which was disappointing. Finally, both my child and I woke up covered in bites, which raises serious concerns about hygiene and pest control. Overall, this hotel was far below standard in terms of safety, cleanliness, and comfort. I would strongly advise booking elsewhere.
Stayed 2 nights in Aug 2025