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Aparthotel

Oaks Townsville Hotel

4.5 star property
Luxury aparthotel with a fitness center and an outdoor pool

Choose dates to view prices

The Oaks Townsville Metropole Hotel overlooks the ocean and offers multiple ways to unwind: gym, arcade, bistro with ocean views. Enjoy free self-parking, an outdoor pool, and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Housekeeping
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

Mount Stuart Studio Apartment

  • Sleeps 2

View all photos for Two Bedroom Dual Key

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Dual Key

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Dishwasher
TV
Washer/dryer
2 bedrooms
  • 94 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Studio Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio Apartment

  • Sleeps 2

View all photos for Studio

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Dishwasher
TV
Washer/dryer
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Mt Stuart Studio

Mt Stuart Studio | View from room

Mt Stuart Studio

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Dishwasher
TV
Washer/dryer
Private bathroom
  • 47 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for City Studio

City Studio | View from room

City Studio

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Dishwasher
TV
Washer/dryer
Private bathroom
  • 47 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Mt Stuart Studio-No Housekeeping

  • Sleeps 2

View all photos for City Scape Studio Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

City Scape Studio Apartment

  • Sleeps 2

View all photos for Two-Bedroom Dual Key Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two-Bedroom Dual Key Apartment

  • Sleeps 4

About the neighborhood

Map
81 Palmer Street, South Townsville, QLD, 4810

What's nearby

  • Museum of Tropical Queensland - 7 min walk - 0.4 miles
  • Magnetic Island Ferry Terminal - 8 min walk - 0.5 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Townsville Entertainment & Convention Centre - 13 min walk - 0.7 miles
  • Castle Hill - 20 min walk - 1.1 miles

Getting around

  • Townsville Station - 9 min drive
  • Townsville, QLD (TSV) - 21 min drive

Restaurants

  • ‪Commonwealth Hotel - ‬11 min walk
  • ‪Padoka Cafe - ‬4 min walk
  • ‪IMC Steak House - ‬6 min walk
  • ‪Bellevue Hotel - ‬7 min walk
  • ‪The Australian - ‬7 min walk

About this property

Oaks Townsville Hotel

Luxury aparthotel with a fitness center and an outdoor pool
This smoke-free aparthotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. Guests will appreciate conveniences like a washer/dryer and an electric kettle, while a TV with cable channels and a DVD player provide a bit of entertainment.
Oaks Townsville Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Hotel Grand Chancellor Townsville
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  • Air conditioning
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8.6 out of 10, Excellent, 1,001 reviews
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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Crib: AUD 20 per night

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Things to do

  • Arcade/game room
  • Gym
  • Boat tours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 104 units
  • 11 floors
  • Built in 2008
  • Double-glazed windows

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Oaks M
Oaks M Palmer
Oaks M Palmer Hotel
Oaks M Palmer Hotel South Townsville
Oaks M Palmer South Townsville
Oaks M Palmer Apartment South Townsville
Oaks M Palmer Apartment
Oaks Metropole Hotel South Townsville
Oaks Metropole South Townsville
Oaks Metropole
Oaks Metropole Townsville
Oaks Metropole Hotel
Oaks Townsville Metropole
Oaks Townsville Metropole Hotel Aparthotel
Oaks Townsville Metropole Hotel South Townsville
Oaks Townsville Metropole Hotel Aparthotel South Townsville

Frequently asked questions

Does Oaks Townsville Hotel have a pool?

Yes, this property has an outdoor pool.

Is Oaks Townsville Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Oaks Townsville Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Oaks Townsville Hotel?

Check-out is at 10 AM.

Where is Oaks Townsville Hotel located?

Located in South Townsville, this luxury aparthotel is within a 15-minute walk of Maritime Museum of Townsville and Perc Tucker Regional Gallery. Museum of Tropical Queensland and Cultural Centre Townsville are also within 1 mi (2 km). Townsville Station is 30 minutes by foot.

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Oaks Townsville Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 813 out of 1555 reviews
Rating 8 - Good. 531 out of 1555 reviews
Rating 6 - Okay. 133 out of 1555 reviews
Rating 4 - Poor. 52 out of 1555 reviews
Rating 2 - Terrible. 26 out of 1555 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities, communication
Great place, good value.
Stayed 1 night in Jul 2025

10/10 Excellent

Luke

Liked: Cleanliness, property conditions & facilities, communication
I was very happy with everything about the place I will be back for another stay very soon
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort, communication

Perfect Room!

Amazing place. Everything we needed was in the room. Especially appreciated the washer & dryer, even supplied a detergent packet. Wow!
Stayed 1 night in Mar 2025

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities, communication
The place was clean and the staff very friendly

8/10 Good

Barbara

Liked: Cleanliness, amenities
Clean, quiet. Table and bedside table definitely in need of replacing.
Stayed 2 nights in May 2025

10/10 Excellent

Kathi

Liked: Cleanliness, property conditions & facilities, communication
Feeling welcomed and safe
Stayed 6 nights in Jul 2024

10/10 Excellent

Andries

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice and tidy, close to restaurants
Stayed 2 nights in Mar 2022

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, communication
Neat and tidy
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication
Arrived late and there was still an available front desk. The room facilities are complete, only the WIFI network is not stable. Recommended overall.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, communication
Everything was awesome
Stayed 3 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, room comfort, communication

Returning Guests

Great service. Free parking. Great amenities. Views to Magnetic Island. A home away from home.
Stayed 3 nights in Oct 2023

4/10 Poor

bonnie

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Terrible location
Stayed 4 nights in Jun 2022

6/10 Okay

Kim

Liked: Cleanliness, room comfort, communication

Business stay

Property is in need of renovation. Good location but is looking tired. Bed was good. Room had a balcony if you want fresh air. Room was clean. Check in and out easy and efficient.
Stayed 1 night in Apr 2023

4/10 Poor

Shelley

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The reception staff were very nice. Maintenance and cleaning sadly lacking.

6/10 Okay

Brian

FOR THE PRICE OF THE ROOM ($599) IT WAS NO WHERE NEAR WORTH IT.
Stayed 1 night in Jun 2024

4/10 Poor

Emily

Disliked: Amenities, property conditions & facilities, communication
Water pressure and cold showers without hot water
Stayed 2 nights in Apr 2024

8/10 Good

Ronald

Liked: Communication
The room had a very musty smell that detracted from the night we stayed. Fixtures and fittings a bit dated and in need of work - and towel rails for 2 towels would be good! (but very minor point) Staff were lovely!
Stayed 1 night in Jun 2023

8/10 Good

Rodney

Liked: Cleanliness, room comfort, communication

Transiting Townsville

After my last stay, where I experienced a number of unsatisfactory issues, this was much better, HOWEVER the entry door from the outdoor carpark up the ramp is still not working after many weeks!!!
Stayed 1 night in Jan 2023

6/10 Okay

Sharon

Liked: Cleanliness, communication
Needs a revamp fittings looking tired.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
All good
Stayed 3 nights in Jun 2022

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, communication
The door for room A or B was loud when shutting. My neighbour just let it close numerous times in the early morning. Maybe slow self closing or signs to be considerate to others?
Stayed 2 nights in Feb 2023

2/10 Terrible

Marisa

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The property itself is outdated,and it’s under construction.i booked 2rooms with dual keys,but the other room is so stink and smelly.when we arrived the hotel there’s no receptionist in the front.not worth the money.this is honest review.avoid this hotel if you can,the pool itself is very dirty.ooh on our last night here we need to evacuate in the midnight due to fire alarm went on.bad experience, and I’m disappointed .I won’t come here ever again!!!NEVER!!!
Stayed 2 nights in Sep 2023

2/10 Terrible

Georgina

Disliked: Cleanliness, room comfort, communication

False advertising poor service

We didn't stay at this hotel as it was falsely advertised on the website The Oaks Metropole is nothing like the Oaks Gateway which is what we considered it would be.The reception were very unfriendly not welcoming and gave us a very poor service.
Stayed 1 night in Aug 2022

6/10 Okay

Ashley

Liked: Cleanliness, amenities, communication
Couldn't use the balcony and enjoy the view with neighbours smoking us out with cigarette smoke. Suggest smoking in areas of motel with similar people. Smokers next-door to smokers not like what we experienced. Paid good money for a balcony with a great view just to not be able to use it.

8/10 Good

Lauren

Liked: Cleanliness, communication
The room was great, and the staff was wonderful. The internet was not working well at all. It was difficult to connect, and then when we did, it would constantly buffer or kick us off.
Stayed 1 night in Oct 2025

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