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Madison Plaza Townsville

4.0 star property
Central Townsville hotel connected to a shopping center, 6-minute walk to Castle Hill

Choose dates to view prices

Located near Castle Hill, Madison Plaza Townsville welcomes travelers with attentive service and practical amenities. Guests connect using in-room WiFi, store luggage upon arrival, and access rooms via elevator. A vending machine and laundry facilities add extra convenience.

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Business Room (Shower over Bath)

8.2 out of 10
Very good
(44 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Shower/tub combination
Electric kettle
Mobile key entry
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Studio Suite, 1 King Bed

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Mobile key entry
Iron/ironing board
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Mobile key entry
Iron/ironing board
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Queen Room

7.2 out of 10
Good
(61 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Mobile key entry
Iron/ironing board
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Twin Room

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Electric kettle
Mobile key entry
Iron/ironing board
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 15 min walk - 0.8 miles
  • Magnetic Island Ferry Terminal - 18 min walk - 1.0 mile
  • Townsville Entertainment & Convention Centre - 3 min drive - 1.4 miles

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪A Touch of Salt - ‬3 min walk
  • ‪City Life Cafe - ‬2 min walk
  • ‪Pedlar Project - ‬4 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk

About this property

Madison Plaza Townsville

Upscale hotel near Castle Hill
Located close to Catholic Diocese of Townsville and Queens Gardens, Madison Plaza Townsville provides laundry facilities. Stay connected with free in-room WiFi.
You'll also find perks like:
  • A 24-hour front desk, a banquet hall, and luggage storage
  • A vending machine, an elevator, and a TV in the lobby
  • Smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All 93 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Refrigerators and irons/ironing boards
  • LCD TVs with DVD players
  • Cribs/infant beds, housekeeping, and desks

Similar properties

Lobby lounge
Hotel Grand Chancellor Townsville
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.6 out of 10, Excellent, 1,001 reviews
Hotel Grand Chancellor Townsville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 15 per night)
  • Limited onsite parking

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

Is Madison Plaza Townsville pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Madison Plaza Townsville?

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Madison Plaza Townsville?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Madison Plaza Townsville located?

Located in the heart of Townsville, this hotel is within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. Queens Gardens and Townsville Entertainment & Convention Centre are also within 1 mi (2 km). Townsville Station is 22 minutes by foot.

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Reviews

Madison Plaza Townsville Reviews

7.2

Good

7.2

Cleanliness

6.6

Amenities

7.8

Staff & service

6.8

Eco-friendliness

6.2

Property conditions & facilities
Rating 10 - Excellent. 281 out of 1000 reviews
Rating 8 - Good. 294 out of 1000 reviews
Rating 6 - Okay. 190 out of 1000 reviews
Rating 4 - Poor. 122 out of 1000 reviews
Rating 2 - Terrible. 113 out of 1000 reviews

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Clean and Friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Joseph Bargo

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you . I enjoy my stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

ALYSSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place stay there quite abit and love it everytime
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and economical
Stayed 1 night in Oct 2025

2/10 Terrible

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Good location
Fridge was unstable so everytime you open it things fell forward.
Chairs and stools covered in stains
Black dirt around switched
Stayed 5 nights in Jul 2025

10/10 Excellent

Julie anne

Liked: Cleanliness, staff & service, property conditions & facilities
Madison plaza is in the city hub so it is convenient to all forms of transport. The staff go above and beyond to help with any enquiries you have. The only down side is no microwave. However alot of restraunts within walking distance from Madison plaza.
Stayed 1 night in Oct 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovly place to stay and the reception stuff were so nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Everything was perfect. Exceeding expectation.
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Good location
Stayed 1 night in Jun 2025

4/10 Poor

Erin

Disliked: Amenities, property conditions & facilities
No parking available when we arrived. Not asked prior to arrival if we want to pre arrange parking Air con not working properly Hard bed Property outdated Only positive is the location.
Stayed 1 night in Nov 2025

6/10 Okay

P

First stay at the Madison Plaza. Not sure if I'll stay again. I don't mind a hotel room that's seen a bit of wear and tear, but at $350 per night I would expect something MUCH better.
Stayed 1 night in Aug 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Country Bank stadium and staff very friendly
Stayed 1 night in May 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here a few times always friendly staff rooms are comfortable and clean and having the customer carpark right next to the police station is comforting
Stayed 1 night in May 2025

10/10 Excellent

Antonina

Liked: Cleanliness, staff & service
Good position, friendly staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gebbie

Liked: Cleanliness, staff & service, property conditions & facilities
Father stayed there and enjoyed his stay
Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Great location in middle of town, dated facilities. In saying that it was clean and the staff where great.
Stayed 1 night in Jun 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Very close shops and restaurants.
Stayed 1 night in Mar 2025

2/10 Terrible

Lars

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff, had to put up with a domestic first night yelling and screaming at 1am. Room was dirty, mould in places. There was somone elses shaving and head hair all around the shower. Looks like the hotel stopped spending money on this place years ago the rooms are very rundown.
Stayed 2 nights in Sep 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, great location
Stayed 16 nights in Dec 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice stay. Would recommend to family and friends
Stayed 5 nights in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to Cowboys Leagues Club and a short walk to Palmer St. No onsite parking and the allocated off-site parking was full so we had to park on the street, was a mission trying to find close parking especially on NRL game day. Room was clean, bathroom has some water damage wear and tear but it was the BEST shower pressure ever. Also staff were very friendly, we checked in with Shay.
Stayed 2 nights in Jul 2025

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Amenities
Great location but rooms need a good renovation only half done need new carpets furniture
Stayed 1 night in May 2025

2/10 Terrible

Damien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
10 mins after i checked in i checked out. Rooms were anything like the photos. Upon checkin i waiting 30min as the front desk was unattended
Stayed 1 night in Aug 2025

8/10 Good

Nigel

Great location....very well priced...adequate room facilities.... The TV had very low quality picture and sound The bed sheets smelled badly of cigarette smoke
Stayed 1 night in Jun 2025

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