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Hotel Grand Chancellor Townsville

4.5 star property
Families and friends enjoy delightful experiences in this Townsville retreat, with kid-friendly dining and comfy sun loungers by the refreshing pool.

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Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge - Hotel Grand Chancellor Townsville (Townsville)
Bar (on property) - Hotel Grand Chancellor Townsville (Townsville)
Executive Suite | In-room safe, desk, laptop workspace, blackout drapes - Hotel Grand Chancellor Townsville (Townsville)
View from property - Hotel Grand Chancellor Townsville (Townsville)
Bar (on property) - Hotel Grand Chancellor Townsville (Townsville)
Hotel Grand Chancellor Townsville, in the city center, offers a welcoming urban escape. Enjoy the sunny terrace, outdoor pool, or 24-hour gym. Free WiFi is available, and Sugar Shaker Restaurant serves tasty meals all day. Travelers praise the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

8.4 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2

Run Of House

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

About the neighborhood

Located in Townsville, Hotel Grand Chancellor Townsville is in the city center and near the beach. Maritime Museum of Townsville and ReefHQ are local attractions and those in the mood for shopping can visit Fairfield Central Shopping Centre and Willows Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Townsville Entertainment & Convention Centre or Queensland Country Bank Stadium. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Townsville travel guide
Map
334 Flinders Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill featuring landscape views, general coastal views and tranquil scenes
    Castle Hill
    8 min walk - 0.5 miles
  • Museum of Tropical Queensland featuring signage and modern architecture
    Museum of Tropical Queensland
    8 min walk - 0.5 miles
  • North Queensland Stadium in Railway Estate a suburb of Townsville, Queensland, Australia.
    Queensland Country Bank Stadium
    11 min walk - 0.6 miles
  • The Strand showing tropical scenes and a garden as well as a small group of people
    The Strand Beach
    13 min walk - 0.7 miles
  • Magnetic Island Ferry Terminal featuring general coastal views, a bay or harbor and cruising
    Magnetic Island Ferry Terminal
    15 min walk - 0.8 miles

Getting around

  • Townsville Station
    19 min walk
  • Townsville, QLD (TSV)
    14 min drive

Restaurants

  • A Touch of Salt
    1 min walk
  • Pedlar Project
    1 min walk
  • City Lane
    2 min walk
  • City Life Cafe
    3 min walk
  • The TapHouse Townsville
    3 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in the city center
Consider a stay at Hotel Grand Chancellor Townsville and take advantage of a terrace, dry cleaning/laundry services, and car rentals on site. The on-site restaurant, Sugar Shaker Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, smoke-free premises, and an elevator
  • Wedding services, free newspapers, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All 200 rooms have comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 55-inch LCD TVs with digital channels
  • Refrigerators, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Is Hotel Grand Chancellor Townsville pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 15.00 per day.

What time is check-in at Hotel Grand Chancellor Townsville?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Hotel Grand Chancellor Townsville?

Check-out is at 11 AM. Late check-out is available for AUD 30 (subject to availability).

Where is Hotel Grand Chancellor Townsville located?

Located in the heart of Townsville, this hotel is within a 10-minute walk of Perc Tucker Regional Gallery, Maritime Museum of Townsville, and Museum of Tropical Queensland. Cultural Centre Townsville and ReefHQ are also within 10 minutes. Townsville Station is 19 minutes by foot.

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Reviews

Hotel Grand Chancellor Townsville Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, hotel was clean and tidy we enjoyed our stay
Stayed 1 night in Jan 2026

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great Views. Wonderful breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Townsville

Great place to stay for business, close to all the places I needed to visit and also restaurants etc. really nice view too
Stayed 2 nights in Oct 2025

4/10 Poor

Yvonne

Liked: Cleanliness
Disliked: Property conditions & facilities
Location was good
Stayed 2 nights in Sep 2025

8/10 Good

Annie

Good stock up. Staff very friendly. Clean room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and supportive staff. Would recommend
Stayed 1 night in Sep 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean; the aircon didn’t work well, however staff came to sort it out. The staff were very friendly.
Stayed 1 night in Oct 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Sep 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 2 nights in Sep 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Good location to stadium, Cowboys Leagues club and Palmer street for food. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was fast
Stayed 2 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Excellent room right downtown near the entertainment, a market out on the street in front of the hotel on Sundays
Stayed 2 nights in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, room was clean and pleasant, staff were kind. Location was perfect for going around town and the Sunday markets were right outside.
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Location good. No complaints
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the centre of town

The pool was out of order but otherwise a very centrally and conveniently located hotel close to many great restaurants and bars.
Stayed 4 nights in May 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and enthusiastic cleaning ladies. Desk staff always nice-excellent. Have on occasion not gotten perk. I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down. Appreciate hard to get staff, but line in the sand should be kept. Will be back the sugar shaker of course. Cheers to staff again.
Stayed 2 nights in Oct 2025

8/10 Good

Coralie

Average hotel. Great location. No parking on site.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff willing to assist.
Stayed 1 night in Nov 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly and efficient staff at reception, bar, restaurant, etc.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. Yummy breakfast.
Stayed 4 nights in Jan 2025

8/10 Good

Brenton and Michelle

Liked: Cleanliness, staff & service, amenities
Tired rooms but a great central place to stay
Stayed 1 night in Nov 2024

8/10 Good

Lee-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of Townsville, close to stadium and many different restaurants. Room was well presented, bathroom was modern (renovated). Bed was very comfortable. Staff were very helpful and friendly. Would recommend to family and friends. Definitely stay here again. Tha ks
Stayed 2 nights in May 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to restaurants, hotel rooms large and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Friendly and efficient staff made our visit enjoyable. We will stay here again.
Stayed 5 nights in Aug 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great position, supermarket close by, sports club across the road with great meals
Stayed 1 night in Sep 2024