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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Hotel with free parking, a quick walk to Castle Hill

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, sun loungers
Family Room | Private kitchen | Fridge, coffee/tea maker, electric kettle
Daily cooked-to-order breakfast for a fee
Reception
Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot Tub
  • Parking available
  • Breakfast available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

Executive Kitchenette | 1 bedroom, in-room safe, desk, laptop workspace

Executive Kitchenette

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Apartment

1 bedroom, in-room safe, desk, laptop workspace

Standard Apartment

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
3 bedrooms
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Traditional Cottage

Traditional Cottage | 1 bedroom, in-room safe, desk, laptop workspace

Traditional Cottage

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds (Pet Friendly)

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
143 Wills Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queensland Country Bank Stadium - 16 min walk - 0.9 miles
  • Strand Park - 18 min walk - 1.0 mile
  • Magnetic Island Ferry Terminal - 20 min walk - 1.1 miles
  • Reid Park Street Circuit - 2 min drive - 1.4 miles

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Victoria Bridge - ‬6 min walk
  • ‪City Lane & City Arcade - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Upscale hotel near Castle Hill
Located close to Queens Gardens and Museum of Tropical Queensland, City Oasis Inn Townsville, SureStay Collection by BW provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the hot tub. The on-site restaurant, Sidewalk Cafe & Bar, offers breakfast, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking, plus extended parking (surcharge)
  • Cooked-to-order breakfast (surcharge), concierge services, and a front-desk safe
  • Tour/ticket assistance, luggage storage, and smoke-free premises
Room features
All guestrooms at City Oasis Inn Townsville, SureStay Collection by BW offer thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Refrigerators, electric kettles, and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 33 per night
Cribs (infant beds) are available for AUD 25 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

Is City Oasis Inn Townsville, SureStay Collection by BW pet-friendly?

Yes, City Oasis Inn Townsville, SureStay Collection by BW allows dogs (limit 2 total).

How much is parking at City Oasis Inn Townsville, SureStay Collection by BW?

Self parking is free at this property.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is City Oasis Inn Townsville, SureStay Collection by BW located?

Located in the heart of Townsville, this hotel is within 1 mi (2 km) of Castle Hill, Maritime Museum of Townsville, and Museum of Tropical Queensland. Queens Gardens and Strand Park are also within 1 mi (2 km). Townsville Station is 21 minutes by foot.

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City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 227 out of 508 reviews
Rating 8 - Good. 219 out of 508 reviews
Rating 6 - Okay. 40 out of 508 reviews
Rating 4 - Poor. 17 out of 508 reviews
Rating 2 - Terrible. 5 out of 508 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025

10/10

The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

10/10

Great corporate style hotel!
Stayed 1 night in Dec 2024

10/10

Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

10/10

Great stay
Stayed 1 night in Aug 2024

10/10

Great place to stay
Stayed 1 night in May 2024

10/10

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

8/10

Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

8/10

Thank you
Stayed 2 nights in Mar 2025

10/10

Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024

10/10

The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

10/10

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024

10/10

Perfect place for our vacation. Close to the Townsville CBD and walkable to many places we were attracted to when planning our stay.
Stayed 7 nights in Jul 2023

6/10

The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024

10/10

Apartment was good…just what I was after
Stayed 3 nights in Aug 2024

10/10

Very nice place to stay so we booked in for an extra night
Stayed 1 night in Jan 2024

10/10

Lovely stop here for the night. Nice rooms, staff and service.
Stayed 1 night in May 2023

8/10

The pool was very nice!
Stayed 4 nights in Jan 2023

10/10

A
Stayed 3 nights in Jan 2025

8/10

location was unique, at our age stairs were a problem - we enjoyed our stay.
Stayed 7 nights in Jul 2023

10/10

Lovely place to stay. Beautiful and clean
Stayed 1 night in Jun 2022

2/10

Very small and very noisy
Stayed 1 night in Nov 2024

10/10

Parking availability onsite is a bonus. Well located with reasonable walking distance to shops and restaurants that provide a good variety of options.
Stayed 1 night in Sep 2023

10/10

Great pool for kids. Had a great time
Stayed 1 night in Sep 2023

10/10

A tranquil oasis only a 5 minute walk from the city centre.
Stayed 2 nights in Apr 2023