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Hotel Innes by HappyCulture

4.0 star property
Baroque hotel with a 24-hour front desk and a bar

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Photo gallery for Hotel Innes by HappyCulture

Marina
Reception
1 bedroom, in-room safe, desk, blackout drapes
Reception
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet friendly
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Classic Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

1 bedroom, in-room safe, desk, blackout drapes

Comfort Double Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

1 bedroom, in-room safe, desk, blackout drapes

Classic Double Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
13 Rue Matabiau, Toulouse, Haute-Garonne, 31000

What's nearby

  • Basilica of Saint-Sernin - 6 min walk - 0.4 miles
  • Place Wilson - 8 min walk - 0.5 miles
  • Place du Capitole - 9 min walk - 0.5 miles
  • Capitole de Toulouse - 9 min walk - 0.5 miles
  • Ernest-Wallon Stadium - 6 min drive - 1.9 miles

Getting around

  • Jeanne d'Arc Metro Station - 3 min walk
  • Toulouse Matabiau Station - 8 min walk
  • Blagnac Airport (TLS) - 21 min drive

Restaurants

  • ‪Le Tchin - ‬5 min walk
  • ‪Le Sukhothai - ‬1 min walk
  • ‪O Chicken Cheese - ‬4 min walk
  • ‪Kebab Cafe - ‬5 min walk
  • ‪Les Frères Chapelier - ‬4 min walk

About this property

Hotel Innes by HappyCulture

Upscale hotel near Place du Capitole
Hotel Innes by HappyCulture provides amenities like a free daily manager's reception and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a vending machine
  • Luggage storage, smoke-free premises, and multilingual staff
  • Coffee/tea in the lobby, laundry services, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Innes by HappyCulture include perks such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • LED light bulbs, heating, and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 15 per night)
  • Secured self parking on site (EUR 10 per night)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Baroque architecture
  • Built in 1986
  • Communal living room
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Secured self parking fee: EUR 10 per night
  • Nearby parking fee: EUR 15 per night (262 ft away)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

BEST WESTERN Athenee
BEST WESTERN Athenee Toulouse
Best Western Athénée Happyculture Hotel Toulouse
BEST WESTERN Hotel Athenee Toulouse
Best Western Athénée Happyculture Hotel
Toulouse Best Western
Best Western Athénée Happyculture Toulouse
Best Western Athénée Happyculture
Hotel Innes
Best Western Hotel Innes
Innes By Happyculture Toulouse
Hotel Innes by HappyCulture Hotel
Hotel Innes by HappyCulture Toulouse
Hotel Innes by HappyCulture Hotel Toulouse

Frequently asked questions

Is Hotel Innes by HappyCulture pet-friendly?

Yes, this property allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Innes by HappyCulture?

Self parking is available for EUR 10 per night. Limited spots are available.

What time is check-in at Hotel Innes by HappyCulture?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Innes by HappyCulture?

Check-out is at 11:00 AM.

Where is Hotel Innes by HappyCulture located?

Located in Toulouse City-Centre, this hotel is within a 10-minute walk of Rue d'Alsace-Lorraine and Place du Capitole. Garonne and Victor Hugo Market are also within 10 minutes. Jeanne d'Arc Metro Station is only a 3-minute walk and Jean-Jaurès Metro Station is 8 minutes.

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Hotel Innes by HappyCulture Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 417 reviews
Rating 8 - Good. 144 out of 417 reviews
Rating 6 - Okay. 32 out of 417 reviews
Rating 4 - Poor. 6 out of 417 reviews
Rating 2 - Terrible. 1 out of 417 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Perfect place based on the rate per night, friendly staff, nice breakfast, a lot of things to see within walking distance.
Stayed 1 night in Mar 2025

8/10

Friendly staff. Beautiful design. Good location. Parking. Room is too small. Had to climb a flight of stairs to get to it.
Stayed 2 nights in May 2025

10/10

Great stay!
Stayed 4 nights in Dec 2023

10/10

Friendly hotel, lovely helpful staff. Very central and close to all amenities
Stayed 2 nights in Oct 2024

10/10

Nice rooms and staff. Great location!
Stayed 1 night in Jul 2024

10/10

This hotel is a gem centrally and conveniently situated a short stroll away from the heart of Toulouse and the beautiful Victor Hugo Market with all the best restaurants. The hotel was very clean and comfortable. The room was very good. And the parking provided was very helpful. We had the most amazing reception from two extremely helpful and friendly receptionists. Can not praise them enough.
Stayed 2 nights in Feb 2025

8/10

A nice local hotel within in reach of the centre and transport links. Friendly and helpful staff
Stayed 4 nights in Oct 2024

6/10

Nice hotel, friendly staff. Breakfast buffet rather basic. Not the nicest neighbourhood in town, but walking distance to train station.
Stayed 1 night in Dec 2024

8/10

We liked the position of the hotel, very practical and close to the city centre and the public transportation network. We also liked the staff, very nice and helpful. We liked a little bit less the cleaning of the room, that could be improved.
Stayed 2 nights in Dec 2024

10/10

Lovely room, in a quiet area
Stayed 3 nights in Jun 2024

10/10

Very happy with my stay. The hotel was very clean and comfortable. The staff were very efficient and friendly.
Stayed 1 night in Feb 2024

10/10

Hotel 5 minute walk from main shopping area. Well presented small hotel with good breakfast and quiet rooms at night. Parking available on site but very tight for a large car.
Stayed 4 nights in Aug 2024

8/10

A small, clean and conveniently located hotel. Nothing fancy, but had all that was needed for a short stay. Staff were helpful and friendly.
Stayed 3 nights in Jun 2024

8/10

3 nights in Tolouse - great staff - breakfast uninspirig but fairly typical for a french hotel. walkable and in good condition - would choose again
Stayed 3 nights in Sep 2024

6/10

I was surprised to see a 4 star rating on the door of this hotel after I saw the property. The rooms are small, design is primitive, the space in a desperate need of repair, the bathroom had some dirt on the bottom of bathtub, the room was cold through the night ( no extra blanket-I slept in m’y doudoune) , and I was harassed by the cleaners 40 minutes before the check out. However, the reception staff was kind and friendly, and the reception area offered coffee and tea, water, which was quite nice. It was my first experience with the HappyCulture chain, and probably the last one
Stayed 1 night in Apr 2025

10/10

good hotel well located close to the capitole
Stayed 2 nights in Oct 2023

10/10

A very convenient location for accessing the amazing La Citè and also the city centre areas like la Bastide. Lovely view of the castle easy access to local restaurants of a mixed quality. Very compact room but well laid out for functionality. Spotlessly clean and very comfortable beds. The spiral staircase may be an issue for some travelers however.
Stayed 4 nights in Oct 2024

10/10

Laurenço (not sure of spelling) was at the front desk on arrival and was very accommodating. He was able to hold our luggage until check in and check out in order to allow us to sightsee. The breakfast provided was nice and adequate. The nicely appointed room met our needs. The location was within walking distance to stores and restaurants.
Stayed 1 night in Oct 2024

8/10

Staff was very helpful. Room was very clean, good AC and quiet for sleeping.
Stayed 2 nights in Apr 2024

10/10

Wonderful stay ! Everything was more than expected - location, service, breakfast, confort
Stayed 2 nights in Mar 2023

10/10

Hotel was great except for the uncomfortable pillows.
Stayed 1 night in Aug 2024

10/10

Very friendly and helpful front desk staff, they were welcoming. Appreciated that good coffee was available anytime. Location was very convenient and attractions and good food were close by. Great value. We enjoyed our 4 night stay.
Stayed 4 nights in Sep 2023

10/10

The rooms are updated, spacious (for a European city), and clean. The bed was comfortable and there were no issues.
Stayed 5 nights in Apr 2024

8/10

Comfortable rooms and good to have a "Lounge/Communal Room" in the hotel
Stayed 3 nights in Dec 2022

8/10

Nice hotel situated in the city centre, walking distance to and from the airport bus which takes 15 / 20 min to and from the airport. Lots of bars, shops and restaurants around. Staff were friendly, room was clean and comfortable. Breakfast was very good! Hotel provided unlimited bottled water, coffee and tea amenities in the reception. In general we had a lovely stay
Stayed 2 nights in Apr 2024