See all properties

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

Property class: 3

Choose dates to view prices

Photo gallery for TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

A swimming pool area with lounge chairs and umbrellas, surrounded by buildings and trees. - TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort (Torquay)
A modern indoor pool area with a hot tub, lounge chairs, and potted plants. - TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort (Torquay)
An outdoor dining area with wicker furniture and string lights. - TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort (Torquay)
A spacious lobby with wicker furniture, a waterfall mural, and ambient lighting. - TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort (Torquay)
A harbor with boats docked, a large Ferris wheel, and buildings on a hill. - TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort (Torquay)
Take advantage of a terrace, a garden, and a playground at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort. Treat yourself to a manicure/pedicure, a body wrap, or a facial at Aztec Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and kids' meals. Pilates classes and fitness classes are offered at the gym; other things to do include archery. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a wardrobe, a television, and a bathroom with a sink and mirror.

Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a computer, a chair, a wardrobe, and a bathroom area.

Standard Double Room

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a patterned wall.

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room (2 Adults + 1 Child)

A hotel room with two beds, a desk, a television, and a patterned wall.

Family Triple Room (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Quadruple Room (2 Adults + 2 Children)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Family Quadruple Room (2 Adults + 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Triple Room, Multiple Beds, Sea View

A hotel room with two beds, each with white linens and blue pillows. There is a wooden headboard, a bedside table with a phone, and a wall with a geometric pattern.

Superior Triple Room, Multiple Beds, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double or Twin Room, Sea View

A hotel room with two beds, a desk, and a chair.

Superior Double or Twin Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment

A hotel room with a green carpet, a sofa, a TV, a small table with a lamp, and a framed picture on the wall.

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

About the neighborhood

Located near the beach, TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort is in Torquay City Centre, a neighborhood in Torquay. Princess Theatre and Torquay Museum are cultural highlights, and some of the area's activities can be experienced at Torquay Marina and Torquay Golf Club. Traveling with kids? Consider Plainmoor, or check out an event or a game at Torquay United FC. Visit our Torquay travel guide
Map
Falkland Road, Torquay, England, TQ2 5JJ

What's nearby

  • A garden with a gravel path, a bench, and a greenhouse.
    Torre Abbey
    5 min walk - 0.3 miles
  • A beach with a Princess Theatre and a Ferris wheel in the background.
    Torre Abbey Sands
    9 min walk - 0.5 miles
  • A modern building labeled "Princess Theatre" with a Ferris wheel in the background.
    Princess Theatre
    15 min walk - 0.8 miles
  • A waterfront marina with a large Ferris wheel, boats, and colorful lights reflecting on the water.
    Torquay Marina
    15 min walk - 0.8 miles
  • Riviera International Conference Centre
    2 min walk - 0.1 miles

Getting around

  • Torquay Station
    8 min walk
  • Exeter (EXT-Exeter Intl.)
    39 min drive

Restaurants

  • TQ Beerworks
    10 min walk
  • Turkish Kebab & Pizza Torquay
    7 min walk
  • McDonald's
    9 min walk
  • Brody's Breakfast Bistro
    9 min walk
  • One World Cafe & Bistro
    9 min walk

Similar properties

A harbor with boats docked, a large Ferris wheel, and buildings on a hill.
TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort
Torquay City Centre
  • Pool
  • Spa
  • Kids pool
  • Free WiFi
7.6 out of 10, Good, 509 reviews
TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per day)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: GBP 12.95 for adults and GBP 7.95 for children
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Alberts Sports Bar
  • Aztec Bistro & Bar
  • Carlton Restaurant

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Pilates classes
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 for adults and GBP 7.95 for children
  • Uncovered self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 9:00 PM

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Does TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort have a pool?

Yes, this property has 2 Indoor pools, a seasonal outdoor pool, and a children's pool. Pool access is from 7:00 AM–9:00 PM.

Is TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 10 per day. Limited spots are available.

What time is check-in at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Check-out is at 11 AM.

Where is TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort located?

This family-friendly Torquay hotel is located near the beach, within a 5-minute walk of Greek Orthodox Church of Saint Andrew and Torre Abbey. Torre Abbey Sands and Cockington Country Park are also within 15 minutes. Torquay Station is 8 minutes by foot and Torre Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Reviews

7.6

Good

7.6

Cleanliness

7.8

Location

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 65 out of 223 reviews
Rating 8 - Good. 88 out of 223 reviews
Rating 6 - Okay. 33 out of 223 reviews
Rating 4 - Poor. 16 out of 223 reviews
Rating 2 - Terrible. 21 out of 223 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Amazing facilities and i had a really good breakfast. Very happy thanks 😁
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly, the room was nice, very comfortable bed. Plenty of facilities in hotel, my stay was a good experience and I would definitely recommend the hotel to anyone and its not expensive to stay
Stayed 1 night in May 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
The spa was very nice and clean, but the hotel itself could do with some updating. Had to run the shower for 15-20 minutes to get any hot water, the bathroom needed a good clean, some staff in dining room at breakfast and cleaning staff very nice, rest need to learn to smile more. Food by pool ok but chilli 🌶 very watery as though had been defrosted, not what I expected from a 3 star hotel
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
It looks like it needs revamping as rooms and amenities look old but overall good with the price
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Nice staff and entertainment. The place however needs bit of refresh as carpets, kettles etc are dating.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, myself and my husband with our daughter and her partner we all said we will be back again, i have asked for a quote to bring our family down for my 60th birthday in June 2027 for 23 of us as there is so much to do at the hotel for the adults and our grandchildren, we ate both night's and couldn't Fault the food the lift was broken down but the hotel did notify us before we arrived and did give me a room below due to my arthritis so thank you again! Kind regards Diane Ferne
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for a holiday

It was good I enjoy my stay there,everything I needs was available
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The property was situated in a good place the spar was a good addition for the hotel
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Amenities
Good stay, however hair on the bed and the condition of the room was not great. Staff in the bar - 2 young girls chatting amongst themselves and not willing to help guests. Not great customer service- good for kids and good entertainment
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing stay. loads to do, plenty of entertainment. Throughly enjoyed the pools and spa. Unfortunately our window in the room was broken so room was too hot
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, food and staff were amazing. Great activities on site. I will definitely returned. LOVE Torquay!!!
Stayed 5 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Pleasant enough

Room excellent, food good, service just ok.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Overall a good hotel, clean and comfy. Breakfast was good and available. Only down side was that there weren’t any glasses in the room for water.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy. It was very quiet and the services provided were amazing. The pool is free for guests of the hotel and it was just relaxing and the games room was great entertainment I didn’t even need to leave the hotel!!
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very good next to city centre I didn’t like the bed was so uncomfortable and the room was so warm couldn’t put down the temperature and the breakfast wasn’t good it was poor and no much choice
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The resort is fantastic. Great facilities. The room was excellent with a fantastic sea view. Staff were generally helpful and food good. Not great service in the Carlton hotel restaurant. Kept being pestered to pay immediately and werent given the option to have two or three courses. Had to decide up front and pay accordingly and werent allowed to have option for third course. Food was good though and generous portions..
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came from the west midlands to torquay, 2 adults and 2 children aged 10 and 6. This hotel was perfect for us all. The kids always had something to do. We had 1 day of bad weather but we didnt care as there were alot to do in the hotel. My youngest (staying with me and my partner) went to the toby club and did somr clay making with matt who was lovely whilst my eldest went down to the bunker and went off with a few other children and the lady who ran the club. He loved it and we felt ok leaving him. The swimming was amazing, we went a few times, i used the sauna and steam room and loved it. Staff were lovely wherever we went. Around torquay is lovely too, we loved the crab catching which is a must to do. Overall we would definitely stay here again when we come back to Torquay.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful weekend as a family of four, staying in a one-bedroom apartment. Although we slept on a sofa bed in the lounge area, which wasn't very comfortable, perhaps investing in a new sofa would help. The kitchen was well-equipped with an oven and a large fridge-freezer. The leisure facilities were impressive, featuring several pools as well as a hot steam room and sauna. While we didn't dine at the restaurant, we enjoyed a couple of drinks there, although they were a bit pricey, prompting us to venture out for food and drinks on most days. We ordered from Deliveroo on the first evening, which was quite convenient, and we also had an amazing curry at a restaurant called Tariks, located on the road from Torquay to Paignton. Although the exterior didn't seem glamorous, the food quality was exceptional. While the hotel itself is somewhat dated, it served perfectly as a base for our stay. The staff were welcoming and friendly, always available to provide helpful information. We would definitely consider staying here again.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
First good things, the staff are nice n helpful, location is good if you want to spend time near beach and enjoy nearby amenties, bingo, entertainment were nice but no food allowed there, only drinks! Though food at Aztec bar was nice. pool and spa facilities were good, on first day, the pool water was very cold, 2nd day was less cold. Enjoyed firey n cold spa treatment (extra charges). Parking is free only if book directly with TLH(i saw a big sign in their sister hotel), non tlh bookings are to pay £10 per day, which adds up eq if you staying 5 days, i.e extra £50! Re: room, Our given room looked really old, tiles broken, door handle broken, some horrible smell, so we requested to change our room, the reception staff was helpful and offered us different room, this was little bigger n fresh, but same old tired room, broken bathroom tiles, black brown dirt mould around toilet seat, dirty windows, bathroom needs demolition and rebuilt,when walking around room n hotel squeaking noisy woods. Hotel decor is really old except the reception area, which seems to be recently renovated n looks nice compared to the rest of the hotel.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice hotel and food is reasonable Jacket potato and drink came to £12.50 thats good
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Amenities
A really nice place and the facilities were really good
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not easy. Hotel could provide information on 24 hour parking close by. We only stayed 1 night but will visit again.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Mattress was uncomfortable. There was a party and people talking at very high pitch so we could not sleep at all. Dinner was also not good as when we asked for squid they said it’s all over. We asked for waffle which was way too sweet and ice cream was icey and not creamy.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasent stay
Stayed 3 nights in Apr 2024