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York Suites Toronto

3.0 star property

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Photo gallery for York Suites Toronto

Superior Apartment, Multiple Beds, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu - York Suites Toronto (Toronto)
Elite Apartment, 2 Bedrooms, Balcony, City View | Individually decorated, individually furnished, iron/ironing board - York Suites Toronto (Toronto)
Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View | View from room - York Suites Toronto (Toronto)
Superior Apartment, Multiple Beds, Balcony, Lake View | View from room - York Suites Toronto (Toronto)
Grand Apartment, 3 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu - York Suites Toronto (Toronto)
Gorgeous Downtown Apartments puts travelers in Toronto's bustling center, where comfort meets convenience. The property offers WiFi to keep guests connected while staying close to major attractions like Scotiabank Arena and Ripley's Aquarium of Canada.

Reviews

7.2 out of 10
Good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View | Individually decorated, individually furnished, iron/ironing board

Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Luxury Studio, 1 Queen Bed with Sofa bed, Kitchen, Lake View

Luxury Studio, 1 Queen Bed with Sofa bed, Kitchen, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Luxury Studio, 1 Queen Bed with Sofa bed, Kitchen, Lake View

  • Lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

Superior Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Superior Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

  • Partial lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Panoramic Apartment, 1 Bedroom, Kitchen, City View

Panoramic Apartment, 1 Bedroom, Kitchen, City View | Individually decorated, individually furnished, iron/ironing board

Panoramic Apartment, 1 Bedroom, Kitchen, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Kitchen, Lake View

A modern bedroom with a large bed, two bedside tables with lamps, a large window, and a wall-mounted artwork.

Premium Apartment, 1 Bedroom, Kitchen, Lake View

  • Lake view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premier Apartment, 1 Bedroom, Kitchen, City View

Premier Apartment, 1 Bedroom, Kitchen, City View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Premier Apartment, 1 Bedroom, Kitchen, City View

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Design Apartment, 1 Bedroom, Balcony, City View

Design Apartment, 1 Bedroom, Balcony, City View | Individually decorated, individually furnished, iron/ironing board

Design Apartment, 1 Bedroom, Balcony, City View

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 3 Bedrooms, Balcony, Lake View

Exclusive Apartment, 3 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Exclusive Apartment, 3 Bedrooms, Balcony, Lake View

  • Lake view
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Lake View

Deluxe Apartment, 2 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Deluxe Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Grand Apartment, 3 Bedrooms, Balcony, Lake View

Grand Apartment, 3 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Grand Apartment, 3 Bedrooms, Balcony, Lake View

  • Lake view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Queen Sofa Bed

View all photos for Elite Apartment, 2 Bedrooms, Balcony, City View

Elite Apartment, 2 Bedrooms, Balcony, City View | Individually decorated, individually furnished, iron/ironing board

Elite Apartment, 2 Bedrooms, Balcony, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, Multiple Beds, Balcony, Lake View

Superior Apartment, Multiple Beds, Balcony, Lake View | Individually decorated, individually furnished, iron/ironing board

Superior Apartment, Multiple Beds, Balcony, Lake View

  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bed

View all photos for Exclusive Apartment, 1 Bedroom, Balcony, Lake View

Exclusive Apartment, 1 Bedroom, Balcony, Lake View | Individually decorated, individually furnished, iron/ironing board

Exclusive Apartment, 1 Bedroom, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Design Studio, 1 Queen Bed, Kitchen, Lake View

Design Studio, 1 Queen Bed, Kitchen, Lake View | Individually decorated, individually furnished, iron/ironing board

Design Studio, 1 Queen Bed, Kitchen, Lake View

  • Lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Apartment, 2 Bedrooms, Balcony, Lake View

Premium Apartment, 2 Bedrooms, Balcony, Lake View | Individually decorated, individually furnished, iron/ironing board

Premium Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premier Apartment, 2 Bedrooms, Balcony, City View

Premier Apartment, 2 Bedrooms, Balcony, City View | Individually decorated, individually furnished, iron/ironing board

Premier Apartment, 2 Bedrooms, Balcony, City View

  • City view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Apartment, 2 Bedrooms, Balcony, Lake View

Junior Apartment, 2 Bedrooms, Balcony, Lake View | Individually decorated, individually furnished, iron/ironing board

Junior Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Apartment, 1 Bedroom, Kitchen

Classic Apartment, 1 Bedroom, Kitchen | Individually decorated, individually furnished, iron/ironing board

Classic Apartment, 1 Bedroom, Kitchen

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Bedroom, Kitchen, Lake View

Executive Apartment, 1 Bedroom, Kitchen, Lake View | Individually decorated, individually furnished, iron/ironing board

Executive Apartment, 1 Bedroom, Kitchen, Lake View

  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

About the neighborhood

Downtown Toronto, a neighborhood in Toronto, is home to York Suites Toronto. Hockey Hall of Fame and Royal Ontario Museum are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of Canada and RBC Amphitheatre. Looking to enjoy an event or a game? See what's going on at Scotiabank Arena or Rogers Centre. Visit our Toronto travel guide
View more Apartments in Toronto
Map
14 York St, Toronto, ON, M5J 0B1

What's nearby

  • The Path
    The Path
    1 min walk - 0.1 miles
  • Aerial of Toronto CN Tower
    Scotiabank Arena
    2 min walk - 0.1 miles
  • View of city in winter
    Rogers Centre
    7 min walk - 0.4 miles
  • Ripley's Aquarium of Canada
    Ripley's Aquarium of Canada
    7 min walk - 0.4 miles
  • CN Tower
    CN Tower
    7 min walk - 0.4 miles

Getting around

  • Queens Quay West at Harbourfront Centre Stop
    5 min walk
  • Union Station
    6 min walk
  • Toronto Pearson Intl. Airport (YYZ)
    23 min drive

Restaurants

  • Real Sports Bar & Grill
    3 min walk
  • Air Canada Signature Club
    4 min walk
  • Shanghai 360
    4 min walk
  • Aroma Espresso Bar
    3 min walk
  • The Bentwood
    3 min walk

About this property

York Suites Toronto

This smoke-free apartment building features self parking. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a dining area, while a flat-screen TV with satellite channels and Netflix provide a bit of entertainment. Housekeeping is available on request.
York Suites Toronto offers 30 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 43-inch flat-screen televisions come with satellite channels and Netflix. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per night)

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Laundry

  • Laundry detergent
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: CAD 20 per pet per night
  • Service animals exempt from fees
  • Deposit: CAD 200 per stay

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 30 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - 6:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Guests arriving after 6 PM must complete the pre-registration form sent by the property to receive late arrival instructions. Guests who experience issues with the form should contact the property in advance to provide direct contact information.

Access methods

Front desk (limited hours), smart lock

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night, plus a deposit of CAD 200 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 20 per night
  • Pet deposit: CAD 200 per stay
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is York Suites Toronto pet-friendly?

Yes, pets are allowed at this property. There's a deposit of CAD 200 per stay and a fee of CAD 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for CAD 20 per night.

What time is check-in at York Suites Toronto?

Check-in begins at 3:00 PM.

What time is check-out at York Suites Toronto?

Check-out is at 11:00 AM.

Where is York Suites Toronto located?

Located in Downtown Toronto, this apartment building is within a 5-minute walk of The Path and Scotiabank Arena. Ripley's Aquarium of Canada and Rogers Centre are also within 10 minutes. Queens Quay West at Harbourfront Centre Stop is only a 5-minute walk and Queens Quay Ferry Docks Terminal Stop is 6 minutes.

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Reviews

York Suites Toronto Reviews

7.2

Good

7.6

Cleanliness

8.6

Amenities

7.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 26 out of 53 reviews
Rating 8 - Good. 5 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 6 out of 53 reviews
Rating 2 - Terrible. 10 out of 53 reviews

Reviews

Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great restaurants and shopping close by.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Liam

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable place to stay
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Sandra

Disliked: Cleanliness, check-in, communication
Great location. Lots of space in the apartment with all the essentials. Place could use a really good scrub down and cleaning. Would be good to include wash cloths for bathroom and dishcloth for kitchen as well as hand wash soap, otherwise good basic kitchen appliances and utensils. Check in could be more clear and easier.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great space! Was so nice to have more than a hotel room, and feel on top of each other. Had plenty of space, amazing to have two washrooms. Great view, secure! Can't wait to go back. Def worth the price in the off season. Amazing location!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The apartment was exactly as described — very clean, comfortable, and well maintained. The location was perfect, with easy access to everything we needed.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, property conditions & facilities
The place had a nice, homely feel. Clean, quiet, and easy to enjoy.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was clean, bright, and thoughtfully set up. A pleasant place to stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
clean condo, convenient location to metro and ripleys aquarium and cn tower
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean and worked well for us.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, amenities, property conditions & facilities
A comfortable place that worked well for our trip. No issues at all.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Good view. Convenient location. Check in was tricky
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well-kept apartment. Clean, quiet, and exactly as described. Check-in was easy and communication was clear
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
The place was well laid out, impeccably clean, and very comfortable. The kitchen could be quickly improved with a few things like more glasses, adding wine glasses, oven mitts, and a few other common things. We were challenged with there being only one set of keys, and a major plumbing issue that had scalding hot water come out of both hot and cold sides of every tap at every sink, both showers, in the washing machine and even in both toilets.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Em

Liked: Cleanliness, communication
Disliked: Check-in, listing accuracy
Location was great, room was clean and comfortable, what we did not enjoy was the check in. The security guard at the desk was annoyed and tried to argue with us, and there were additional check in instructions we were not told about. Once we got it all figured out and on the right elevator, turns out you need the key fob to get to your floor WHICH IS IN THE ROOM. No one said anything about that, so I ended up in total climbing 24 flights of stairs to retrieve the keys and key fob. I have a bad knee and ended up almost passing out in the stairwell. Maybe in the future leave the keys at the desk with security and not in the room ON THE 24TH FLOOR. The room barely had any cold water, and when the cold water did kick in it was hard to get hot water going again. So we were either boiled or frozen. All in all the room was great, beds were comfortable and the location was perfect. Check in could just be better.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. Front desk staff very friendly, kindly gave us directions. Easy to find. Parking available. Convenient location.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good luck was nice tho
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Angel

Liked: Property conditions & facilities
Very beautiful and wonderful location. Spacious! Only complaint was not very cleanly with crumbs and blonde hair around as I am a brunette. Everything else wonderful.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Cheuk Man

Disliked: Check-in, communication, listing accuracy
The apartment did not meet expectations in terms of cleanliness and maintenance. The check-in process was inconvenient, requiring ID submission via email and a security deposit through PayPal, which took about a week after checkout to be refunded. Additionally, the access instructions provided did not work properly upon arrival. Customer support was limited and slow to respond, and there was no on-site assistance available, which made resolving issues more difficult.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jing

Liked: Cleanliness, amenities, property conditions & facilities
I really appreciate the host to accommodate me and my son a bit early after an exhausting overnight flight. The room is nicely decorated with beautiful sun shine pouring on the bed. It’s five minutes walk to union subway station and take you everywhere without having to call Uber. The grocery store is also on the other side of the street. All in all, a very pleasant stay and definitely recommend.
Stayed 5 nights in Jan 2026
Verified

2/10 Terrible

Graeme

Disliked: Cleanliness, check-in, communication, listing accuracy
Location is the only thing this condo has going for it! The check in was horrible. The instructions provided were not accurate. If it were not for the security guy in the lobby, I don't think we would have been able to access the elevator. Now for the elevator situation. The elevators were so busy, at one point we waited for almost 10 minutes for it to come. Way too many people for the amount elevators they have. I feel so sorry for the residents of this condo. Now for the room.....we found what looked to be dried blood on the living room curtains. The tile in the shower needs to be recaulked. The bed was not comfortable and when your partner moves, so does the whole mattress. You can also hear the matress springs creaking with any movement. The condo needs updating in order for them to be charging the price we paid. I would not recommend this condo until they improve the check in process and update the condo.
Stayed 1 night in May 2026
Verified

2/10 Terrible

Susan

Disliked: Cleanliness, check-in, communication, listing accuracy
We were given detailed check in instructions which told us when to text, and where to meet the representative. We did exactly as we were told. We waited over 2 hours, called and texted multiple times and we were told that the person would not be able to meet us and we could pick up the key in a lock box attached to a bench off the property with about 50 other boxes. We never did get the key and are being refused any refund. They have also not given our damage deposit back and are no longer communicating. I am not convinced that this company isn’t a scam. My advice is stay away from renting from them.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very nice view clean heater worked well only issue was not with room itself but I paid for a parking pass and someone forgot to leave the garage fob leading to me getting a parking ticket waiting on a response from the owners. To finding out it wasn’t available and having to pay another 75dollars usd to park in the garage next door
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Kurt

Liked: Check-in
Disliked: Cleanliness, listing accuracy
The location was the highlight of our stay—very convenient and central. Unfortunately, the condition of the unit was disappointing. The carpets had visible stains, the walls were scuffed and worn, the showers had mold, and the windows appeared not to have been cleaned in quite some time. We’ve stayed in many vacation rentals, and this was one of the least well-maintained properties we’ve experienced. The most significant issue, however, was the lack of hot water. We did not have hot water for 2 of the 3 days of our stay, which made it impossible to shower comfortably. We contacted the property manager, Global Stay, and were told they were not aware of the issue and to report it to the front desk concierge. We did so immediately, but the problem was never resolved before we checked out. After our stay, I contacted Global Stay again to request a partial refund due to the inconvenience, but this request was denied. While the location is excellent, the condition of the unit and, lack of basic amenities like hot water, and the lack of response from the property manager to issues made this a disappointing experience overall. We would never rent at any property managed by Global Stay ever again.
Stayed 3 nights in Apr 2026
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, check-in, communication, listing accuracy
We were given the wrong code to enter the condo. Took us 1 hour and 15 minutes to get in. Called and texted Globalstay. They were unable to help. We had to get an elevator ride to 18th floor and walk down to 16th floor to get faub for our elevator to get into condo. Only one faub and key for 7 people staying in the condo. No wine glasses in unit. The shades on the windows were missing slots so unable to darken the rooms. The power in the unit went out on Saturday at 1 pm. Contacted concierge in building who came to check the breakers which we had already checked. Told us to contact rental company. We called and texted Globalstay. They could not help. We had to leave condo as no power and did not come back on until 8pm. Ran out of toilet paper again contacted Globalstay who could not help. I got a call from condo owner finally this morning. It is his first rental and asked me not to rate our stay. He could not help with anything. I am requesting that either Expedia or Globalstay refund our rental cost. I have booked through Expedia numerous times. This was first condo rental and had a very disappointing stay, The things we had to go through were unacceptable. Please contact me to discuss further. Thank you
Stayed 2 nights in May 2026
Verified

2/10 Terrible

William

Disliked: Amenities, property conditions & facilities
It all started when the company required a $200 deposit. This was problematic as they gave me a website for an invoice which was an invalid URL. I had to contact the company on more than one occasion to straighten this out. Upon check-in, it was obvious that there was no cold water. This made it even difficult to brush teeth, and a shower was impossible as the water came out at a very high temperature which could not be controlled. To clean myself I needed to fill the bathtub with scolding, hot water and wait a couple hours for it to cool down enough. To resolve this issue I contacted the company twice by email and they did nothing.
Stayed 2 nights in Feb 2026