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Shangri-La Toronto

5.0 star property
A tranquil retreat in downtown Toronto where days of relaxation seamlessly transition into vibrant evenings of urban excitement

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Photo gallery for Shangri-La Toronto

Exterior - Shangri-La Toronto (Toronto)
Creator video - submitted by Volha’s Travel Vault
Ballroom - Shangri-La Toronto (Toronto)
Meeting facility - Shangri-La Toronto (Toronto)
Terrace/patio - Shangri-La Toronto (Toronto)
Shangri-La Toronto offers a peaceful sanctuary steps from the CN Tower and Metro Toronto Convention Centre. Travelers can book treatments at Miraj Hammam Spa, enjoy outdoor dining with city views, or join yoga classes in the hotel's around-the-clock fitness center.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(14 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(22 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Owner)

Premium bedding, minibar, in-room safe, desk

Suite (Owner)

  • City view
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | Premium bedding, minibar, in-room safe, desk

Premium Suite

  • City view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Premium bedding, minibar, in-room safe, desk

Suite (Shangri-La)

  • City view
  • 204 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (View)

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Garden)

Suite (Garden) | Premium bedding, minibar, in-room safe, desk

Suite (Garden)

  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Toronto, a neighborhood in Toronto, Shangri-La Toronto is near a metro station and near the beach. Hockey Hall of Fame and Royal Ontario Museum are cultural highlights, and some of the area's notable landmarks include The Distillery Historic District and Casa Loma. Ripley's Aquarium of Canada and RBC Amphitheatre are not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Toronto travel guide
Map
188 University Avenue, Toronto, ON, M5H 0A3

What's nearby

  • The Path
    The Path
    1 min walk - 0.0 miles
  • Queen Street West
    Queen Street West
    2 min walk - 0.1 miles
  • CF Toronto Eaton Centre
    CF Toronto Eaton Centre
    6 min walk - 0.4 miles
  • View of city in winter
    Rogers Centre
    11 min walk - 0.6 miles
  • Four Seasons Centre
    2 min walk - 0.1 miles

Getting around

  • St Andrew Station
    2 min walk
  • Union Station
    8 min walk
  • Billy Bishop Toronto City Airport (YTZ)
    12 min drive

Restaurants

  • Elephant & Castle
    3 min walk
  • Frenchy Bar et Brasserie
    2 min walk
  • Pizzeria Libretto
    2 min walk
  • Tim Hortons
    2 min walk
  • Sam James Coffee Bar (SJCB)
    3 min walk

About this property

Shangri-La Toronto

Luxury hotel near CF Toronto Eaton Centre
A short walk from CN Tower and Ripley's Aquarium of Canada, Shangri-La Toronto provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to a sports massage, a facial, or aromatherapy at Miraj Hammam Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Fitness classes and yoga classes are offered at the 24-hour gym; Shangri-La Toronto also has a hair salon, dry cleaning/laundry services, and a fireplace in the lobby. In addition to 2 bars and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool along with free cabanas
  • Full breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, an indoor pool, and express check-out
  • Babysitting (surcharge), a porter/bellhop, and a reception hall
  • Guest reviews speak highly of the helpful staff
Room features
All 202 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like iPads and pillow menus.
Other conveniences in all rooms include:
  • Heated floors, rainfall showers, and designer toiletries
  • 48-inch LCD TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 27 to June 5:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 238 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Shangri-La Toronto have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from April 27 to June 5.

Is Shangri-La Toronto pet-friendly?

Yes, Shangri-La Toronto allows cats and dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 125 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for CAD 68 per night.

What time is check-in at Shangri-La Toronto?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Shangri-La Toronto?

Check-out is at noon.

Does Shangri-La Toronto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CAD 238 per vehicle applies.

Where is Shangri-La Toronto located?

Located in Downtown Toronto, this luxury hotel is within a 5-minute walk of The Path and Queen Street West. CF Toronto Eaton Centre and Downtown Yonge are also within 10 minutes. St Andrew Station and Queen St West at University Ave Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Toronto Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1086 out of 1268 reviews
Rating 8 - Good. 105 out of 1268 reviews
Rating 6 - Okay. 46 out of 1268 reviews
Rating 4 - Poor. 11 out of 1268 reviews
Rating 2 - Terrible. 20 out of 1268 reviews

Reviews

Verified

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff! I look forward to my next stay.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch guest relations, cleanliness, and amenities. Fitness center, pool, and spa area make this property truly unique.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, friendly, and helpful!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the hotel using all the facilities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Shangri-la Hotel Toronto was the very best hotel experience I have ever had. The service was top-notch, the room was beautiful, clean, comfortable and quiet. The climate control was excellent. The food and service at Bosk restaurant was excellent. The coffee shop and lounge was also very nice for a quick bite and relaxing. There was not a single negative to the entire experience.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing here …they know what premium hospitality should be. 👌
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Great staff with accommodating check in/ check out availability.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and pleasant check in as usual! The rooms are great and they treat my dog very well. Always high quality service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms almost double the size of most hotel rooms. Beds, comfortable, vibrant dining areas. Very nice Coffee bar in lobby. My only suggestion would be a couple of couches or chairs in the entrance way. Nice to enjoy when you are waiting.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property! Staff were friendly, helpful and professional. The room and the amenities were all 5 star. Excellent all around...and the singer in the lounge was absolutely on point!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nanette

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful. Upgraded to a suite and the room was meticulously clean and modern. The staff made us feel very welcome and we were very happy with our stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chantal

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous and the staff were all so lovely and nice. The lounge was gorgeous and the live music was fantastic. The hotel was within walking distance to several theaters and other attractions, would definitely recommend.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. It was clean and beautiful with very friendly and helpful staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Great location. Excellent service from all staff. Great room. Very good breakfasts.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Good staycation with water therapy(pool, steam room and sauna), comfortable bed, impeccable service, living up to the Shangrila standard
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Pax

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing room and wonderful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room and very friendly staff!!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Bikash

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, outstanding services.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities
I thought this was really Lux for the price, the service in the lounge was a little spotty but really nice servers. It was so quiet I had the best sleep and the room amenities were 5 star. I would stay again and soon.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, beautiful bathroom. A lot of space and loved the turn down in the evening
Stayed 1 night in Jan 2026
Verified

6/10 Okay

junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upon our arrival we found the entrance to the property very crowded and a bit confusing(we drove) we waited in the q until we were able to drive up to the front entrance at which point we had to hand over the car keys to the hotel employee who parked our car underground.The staffs at the front desk checked us in and we made our way to our room. the room was comfortable however the bathroom could have being cleaner(the floor hand some stain on it) overall we had a good night's sleep.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

niva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very attentive staff and great amenities. Room was great!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
What an elevated, beautiful hotel. It was the kids first time staying there. They loved it. It was expensive but a nice treat.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
A luxurious stay in the heart of the city!
Stayed 2 nights in Nov 2025