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Shangri-La Toronto

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Photo gallery for Shangri-La Toronto

A modern hotel with a glass facade, a visible restaurant area, and a sign indicating it is located in Toronto. - Shangri-La Toronto (Toronto)
Creator video - submitted by Volha’s Travel Vault
A spacious lounge area with a wooden floor, red sofas, and a bar area with a patterned backdrop. - Shangri-La Toronto (Toronto)
A hotel lobby with multiple chandeliers and large windows offering views of the cityscape. - Shangri-La Toronto (Toronto)
Terrace/patio - Shangri-La Toronto (Toronto)
Luxury
5.0 star property
9.6

Exceptional

Urban sanctuary with heated floors

Stunning city skyline views enhance the luxurious pool and hot tub sanctuary. Live piano music fills the elegant lobby lounge nightly. Heated marble bathroom floors and deep soaking tubs await upstairs, completing your urban retreat near theaters and restaurants.

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of tall buildings.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

A hotel room with a large bed, a desk, a TV, and a view of high-rise buildings.

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Queen Beds

A hotel room with two beds, a nightstand, a lamp, and a floral wallpaper.

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(22 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premier Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a bathroom with a large mirror.

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Owner)

A modern hotel room with a large bed, a nightstand with a lamp, a chair, a framed picture on the wall, and a large window with curtains.

Suite (Owner)

  • City view
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

A hallway with wooden doors leading to a bathroom with a marble floor and a sink. There are books on a shelf and a decorative vase on a counter.

Premium Suite

  • City view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Shangri-La)

A modern hotel room with a curved wooden design, a bed, a red chair, and a view of the cityscape.

Suite (Shangri-La)

  • City view
  • 204 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Terrace

A hotel room with a large bed, a desk, a TV, and a view of high-rise buildings.

Executive Room, 1 King Bed, Terrace

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed (View)

A modern hotel room with a large bed, a nightstand with a lamp, a chair, a framed picture on the wall, and a large window with curtains.

Premier Room, 1 King Bed (View)

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Garden)

Suite (Garden) | Premium bedding, minibar, in-room safe, desk

Suite (Garden)

  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Downtown Toronto, a neighborhood in Toronto, Shangri-La Toronto is near a metro station and near the beach. RBC Amphitheatre and Hockey Hall of Fame are cultural highlights, and some of the area's notable landmarks include The Distillery Historic District and Casa Loma. Ripley's Aquarium of Canada and Royal Ontario Museum are not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Toronto travel guide
Map
188 University Avenue, Toronto, ON, M5H 0A3

What's nearby

  • A modern glass structure with a historical building adjacent to it.
    The Path
    1 min walk - 0.0 miles
  • A cityscape with a tall, uniquely designed building, a red brick building, and a bus.
    Queen Street West
    2 min walk - 0.1 miles
  • A multi-level shopping mall with high ceilings and glass railings.
    CF Toronto Eaton Centre
    6 min walk - 0.4 miles
  • A modern building with large glass windows and a sloped roof, surrounded by tall buildings and a busy street at night.
    Metro Toronto Convention Centre
    8 min walk - 0.5 miles
  • A city skyline with a large stadium and a tall skyscraper.
    Rogers Centre
    11 min walk - 0.6 miles

Getting around

  • St Andrew Station
    2 min walk
  • Union Station
    8 min walk
  • Billy Bishop Toronto City Airport (YTZ)
    12 min drive

Restaurants

  • Elephant & Castle
    3 min walk
  • Frenchy Bar et Brasserie
    2 min walk
  • Pizzeria Libretto
    2 min walk
  • Tim Hortons
    2 min walk
  • Sam James Coffee Bar (SJCB)
    3 min walk

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  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 27 to June 5:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 238 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Shangri-La Toronto have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from April 27 to June 5.

Is Shangri-La Toronto pet-friendly?

Yes, Shangri-La Toronto allows cats and dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 125 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for CAD 68 per night.

What time is check-in at Shangri-La Toronto?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Shangri-La Toronto?

Check-out is at noon.

Does Shangri-La Toronto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CAD 238 per vehicle applies.

Where is Shangri-La Toronto located?

Located in Downtown Toronto, this luxury hotel is within a 10-minute walk of Queen Street West, CF Toronto Eaton Centre, and Downtown Yonge. Scotiabank Arena and Ripley's Aquarium of Canada are also within 15 minutes. St Andrew Station and Queen St West at University Ave Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Toronto Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1103 out of 1288 reviews
Rating 8 - Good. 107 out of 1288 reviews
Rating 6 - Okay. 47 out of 1288 reviews
Rating 4 - Poor. 11 out of 1288 reviews
Rating 2 - Terrible. 20 out of 1288 reviews

Reviews

Verified

10/10 Excellent

VENESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition and cleanliness of the room exceptional
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

batkhurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing rooms and delicious restaurants. Very nice staff . Thank you
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Kattia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff! I look forward to my next stay.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Selwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff specially reception. They were very good and a guy in the reception name. Robert was very helpful.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, big rooms.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, friendly, and helpful!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the hotel using all the facilities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch guest relations, cleanliness, and amenities. Fitness center, pool, and spa area make this property truly unique.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Great staff with accommodating check in/ check out availability.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was exceptional and exactly what two tired parents needed to rejuvenate. The staff are so lovely and kind. Live music is a vibe.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing here …they know what premium hospitality should be. 👌
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Shangri-la Hotel Toronto was the very best hotel experience I have ever had. The service was top-notch, the room was beautiful, clean, comfortable and quiet. The climate control was excellent. The food and service at Bosk restaurant was excellent. The coffee shop and lounge was also very nice for a quick bite and relaxing. There was not a single negative to the entire experience.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and pleasant check in as usual! The rooms are great and they treat my dog very well. Always high quality service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms almost double the size of most hotel rooms. Beds, comfortable, vibrant dining areas. Very nice Coffee bar in lobby. My only suggestion would be a couple of couches or chairs in the entrance way. Nice to enjoy when you are waiting.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property! Staff were friendly, helpful and professional. The room and the amenities were all 5 star. Excellent all around...and the singer in the lounge was absolutely on point!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nanette

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful. Upgraded to a suite and the room was meticulously clean and modern. The staff made us feel very welcome and we were very happy with our stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Pax

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing room and wonderful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. We had a minor issue with construction noise during one day, but the hotel came up with a good solution for our son’s nap time and with adequate compensation for the inconvenience. Pool was clean and very enjoyable as well.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room and very friendly staff!!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. It was clean and beautiful with very friendly and helpful staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Chantal

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous and the staff were all so lovely and nice. The lounge was gorgeous and the live music was fantastic. The hotel was within walking distance to several theaters and other attractions, would definitely recommend.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Good staycation with water therapy(pool, steam room and sauna), comfortable bed, impeccable service, living up to the Shangrila standard
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bikash

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, outstanding services.
Stayed 3 nights in Nov 2025