Ratings based on 981 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
Fabulous pool
Comment from Hotel Management
Apr 16, 2024 by MM, Hotel Management
Thank you Chunliang for your feedback following your stay with us.We are happy to know that your stay was worth the full score.We look forward to welcoming you once again with us. Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
Staff and stay was amazing. 10/10. Will be back!
Comment from Hotel Management
Apr 16, 2024 by MM, Hotel Management
Thank you Sierra for your feedback following your stay with us.We are happy to know that your stay was worth the full score.We look forward to welcoming you once again with us. Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 15, 2024 on Expedia
The hotel was very clean and modern. Overall my stay was good. But the one lacking area if you are a Foodie, I do not recommend the restaurant there. The service was terrible, had to chase down my server for dinner several times, where I had to get up out of my seat to find them. I was hoping when we went back for breakfast we had a different server, which we did but the experience was the exact same. They brought coffee with no milk and sugar, did not check up on us after the food was brought when we needed an extra plate for our child. The restaurant wasn’t busy, times like this you can take advantage and give the best service. We told the manager but he seemed very inexperienced on how to handle bad service. Just wasn’t good. For what you pay it’s not worth it. I’ve worked in the hospitality industry 10 years, and it’s not hard to serve a table. All you have to do is smile and check in on your guests. Something as simple as that could not be done. We wanted to go for Mother’s Day but after that experience I will not be going back again.
Comment from Hotel Management
Apr 16, 2024 by MM, Hotel Management
Thank you Michelle for your feedback following your stay with us.Your comments were shared with our restaurant team who will be in touch with you to better understand your concerns and comments.We hope to have you again with us at your soonest.Till that time, please accept our kindest regards,Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by MM, Hotel Management
Thank you Stephen for your feedback following your stay with us.We are happy to know that your stay was worth the full score.We look forward to welcoming you once again with us. Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 15, 2024 on Expedia
Hotel service was very good, all the staffs were very helpful and thoughtfully. But the hotel facilities need to be maintained.
Comment from Hotel Management
Apr 16, 2024 by MM, Hotel Management
Thank you Katy for your feedback following your stay with us. Our team is happy to know your stay was very good. Our team is working around the clock to ensure the outlets and all facilities are up to the standards we set to ourselves. We take your comments very seriously and thank you for them.We look forward to welcoming you once again with us at your soonest.Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Great
Comment from Hotel Management
Apr 14, 2024 by Florencia, Hotel Management
Thank you Tyler for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest. Warm regards, Florencia - Front Desk Manager
by A verified traveler
Posted Apr 11, 2024 on Expedia
I have stayed at HotelX on a few occasions and they deliver everytime. Whether it’s the vibe and location for Caribana or the exceptional when convenience attending business events at the Enercare centre, HotelX is definitely my top T.O. Hotel pick. Their desk and bell staff are excellent and this most recent time I’m giving them 5* for helping me to manage my food allergies safely - thank you for the extra accommodation and attention! We’ll be back!
Comment from Hotel Management
Apr 12, 2024 by MM, Hotel Management
Thank you Resa for your feedback following your stay with us. The whole team and I are excited to know your stay was up to your expectations.We can't wait to have you back with us at your soonest.Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 11, 2024 on Expedia
Amazing property with even more amazing amenities.
Comment from Hotel Management
Apr 12, 2024 by MM, Hotel Management
Thank you John for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest, Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 9, 2024 on Expedia
Everything was top notch!
Comment from Hotel Management
Apr 12, 2024 by MM, Hotel Management
Thank you Adrienne for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest, Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager
by A verified traveler
Posted Apr 9, 2024 on Expedia
Excellent facilities and walking distance to lake shore.
Comment from Hotel Management
Apr 12, 2024 by MM, Hotel Management
Thank you Kritee for your feedback following your stay with us. We are happy to know you enjoyed our facilities and how close we are to the lake.We can't wait to have you again with us at your soonest.Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager