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Aparthotel

Canada Suites on Bay

4.0 star property
Family-friendly Toronto aparthotel connected to a shopping center, 6-minute walk to The Hospital for Sick Children

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Photo gallery for Canada Suites on Bay

Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony | Balcony - Canada Suites on Bay (Toronto)
Property entrance - Canada Suites on Bay (Toronto)
Superior 1 Bedroom Suite, Kitchen, City View | Private kitchen | Full-size fridge, microwave, oven, stovetop - Canada Suites on Bay (Toronto)
Garden - Canada Suites on Bay (Toronto)
Executive 1 Bedroom Suite, Kitchen, City View | Premium bedding, pillowtop beds, individually decorated - Canada Suites on Bay (Toronto)
Canada Suites on Bay in downtown Toronto offers a comfortable home base with modern touches. Guests can enjoy the garden, visit the on-site shopping mall, and use practical amenities like laundry facilities, hair salon services, and high-speed WiFi, ideal for longer stays.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony

Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony | Living area | Fireplace, iPod dock

Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony

  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive 1 Bedroom Suite, Kitchen, City View

Full-size fridge, microwave, oven, stovetop

Executive 1 Bedroom Suite, Kitchen, City View

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior 1 Bedroom Suite, Kitchen, City View

Premium bedding, pillowtop beds, individually decorated

Superior 1 Bedroom Suite, Kitchen, City View

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Located in Downtown Toronto neighborhood, Canada Suites on Bay is connected to a shopping center. Royal Ontario Museum and Hockey Hall of Fame are cultural highlights, and some of the area's notable landmarks include CN Tower and Casa Loma. Looking to enjoy an event or a game? See what's going on at Scotiabank Arena or Rogers Centre. Visit our Toronto travel guide
View more Aparthotels in Toronto
Map
382 Yonge Street, Toronto, ON, M5B 1S9

What's nearby

  • Colonial style roof in the former Victoria Hospital for Sick Children in Toronto, Canada
    The Hospital for Sick Children
    3 min walk - 0.2 miles
  • Downtown Yonge showing modern architecture, city views and signage
    Downtown Yonge
    3 min walk - 0.2 miles
  • CF Toronto Eaton Centre which includes shopping and interior views
    CF Toronto Eaton Centre
    6 min walk - 0.4 miles
  • Toronto General Hospital
    3 min walk - 0.2 miles
  • Ryerson University
    3 min walk - 0.2 miles

Getting around

  • College St at Bay St Stop
    3 min walk
  • Union Station
    8 min drive
  • Billy Bishop Toronto City Airport (YTZ)
    18 min drive

Restaurants

  • Hailed Coffee
    4 min walk
  • Elm Street Lounge
    6 min walk
  • NEO COFFEE BAR
    2 min walk
  • Tim Hortons
    3 min walk
  • Black Wolf Coffee
    2 min walk

About this property

Canada Suites on Bay

Family-friendly Toronto aparthotel connected to a shopping center, 6-minute walk to The Hospital for Sick Children
Along with self parking, this aparthotel has concierge services and dry cleaning. Additionally, laundry facilities, express check-in, and express check-out are onsite. Each apartment boasts a fireplace and a deep soaking tub, while also featuring comforts like a pillowtop bed and premium bedding. Guests will find a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Housekeeping is not available.
Canada Suites on Bay offers 10 accommodations with fireplaces and washers/dryers. Rooms open to balconies. These individually decorated and furnished accommodations include dining tables and kitchen islands. Pillowtop beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Access to nearby indoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Car not required
  • Covered self parking on site (CAD 61.30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's books
  • Crib: CAD 50 per stay
  • High chair

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area
  • Window screens

Entertainment

  • HDTV
  • iPod dock

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 30 lbs per pet)
  • Fee: CAD 50 per pet per night (maximum CAD 500 per stay)
  • Service animals exempt from fees
  • Deposit: CAD 2,500 per stay
  • One-time cleaning fee: CAD 100

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • ATM
  • Concierge services
  • Free bottled water
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Multilingual staff
  • No housekeeping service
  • Phone
  • Proposal/romance packages

Location highlights

  • Connected to a shopping center
  • In a business district
  • In a shopping district
  • In the city center
  • Near a hospital
  • Near a metro station
  • Near a train station

Things to do

  • Bicycle parking
  • Shopping mall
  • Bicycle rentals nearby
  • Health club (partner property) nearby
  • Indoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 1 building
  • 10 units
  • 43 floors
  • Bicycle parking
  • Built in 2015
  • Garden
  • Individual decor
  • Individual furnishings
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in fee: CAD 85.81 for check-in between 9:00 PM and 3:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Remove personal items
Turn off the lights

Access methods

Private entrance

Pets

Pets allowed for an extra charge of CAD 50 per pet, per night (maximum CAD 500 per stay), plus a one-time cleaning fee of CAD 100 and a deposit of CAD 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 30 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 50 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 500 per stay
  • A damage deposit of CAD 500 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 61.30 per night (in/out privileges)
  • Pet deposit: CAD 2500 per stay
  • Pet fee: CAD 50 per pet, per night (maximum CAD 500 per stay) plus CAD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-in fee: CAD 85.81 for check-in between 9:00 PM and 3:30 PM
  • A late check-out fee will be charged
  • Crib (infant bed) fee: CAD 50 per stay
  • High chair fee: CAD 88.89 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The property reserves the right to refuse name changes on reservations.

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 October to 31 May
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Canada Bay Suites
Canada Suites Bay
Suites Apartment Canada Bay
Canada Suites Bay Apartment Toronto
Canada Suites Bay Apartment
Canada Suites Bay Toronto
Canada Suites on Bay Toronto
Canada Suites on Bay Aparthotel
Canada Suites on Bay Aparthotel Toronto

Frequently asked questions

Is Canada Suites on Bay pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 30 lbs per pet. There's a deposit of CAD 2500 per stay and a fee of CAD 50 per pet, per night. A cleaning fee of CAD 100 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 61.30 per night.

What time is check-in at Canada Suites on Bay?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Late check-in is available from 9:00 PM– 3:30 PM for a fee of CAD 85.81.

What time is check-out at Canada Suites on Bay?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Canada Suites on Bay located?

This family-friendly Toronto aparthotel is located in the business district, within a 10-minute walk of The Hospital for Sick Children and Ryerson University. Royal Ontario Museum and Toronto Public Library are also within 1 mi (2 km). College St at Bay St Stop and College St at Elizabeth St Stop are within a 5-minute walk.

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Reviews

Canada Suites on Bay Reviews

8.4

Very Good

9.0

Cleanliness

9.0

Location

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 163 out of 308 reviews
Rating 8 - Good. 83 out of 308 reviews
Rating 6 - Okay. 34 out of 308 reviews
Rating 4 - Poor. 13 out of 308 reviews
Rating 2 - Terrible. 15 out of 308 reviews

Reviews

10/10 Excellent

Calvin

Liked: Cleanliness, room comfort, communication
Great place to stay in the perfect spot in town
Stayed 4 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfectly convenient for many amenities.
Stayed 7 nights in Mar 2025

10/10 Excellent

Len

Liked: Cleanliness, property conditions & facilities, communication
highly recommend this for staying in toronto easy to check in the rooms are excellent and is close to downtown , easy to get to airport
Stayed 5 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, communication
Great place and location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tamara

Liked: Cleanliness, room comfort, communication
Amazing place. Great location
Stayed 3 nights in Jul 2024

10/10 Excellent

P Y

Liked: Cleanliness, room comfort, communication
Love the space and view and location of this apartment. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Very Clean, Great View, everything I needed to feel at home.
Stayed 5 nights in Oct 2024

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was a very nice room and easy to come and go. However the fire alarm got pulled at 3am on my second last night there and not because of a fire. I then couldn't go back to bed and was super tired for my meetings the next day.
Stayed 5 nights in Jun 2025

10/10 Excellent

Giacomo

Liked: Cleanliness, room comfort, communication

A gem in Toronto

Really great. Most welcoming attitude and satisfaction based. Any minor technical issues were resolved to the satisfaction of the client. Great space, great location and ultra clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Quentin

Liked: Cleanliness, room comfort, communication

Excellent All Round for Business Travellers

I absolutely recommend Canada Suites if you are traveling with multiple work colleagues. Not only we were given three keys to the unit, everything was clean and comfortable. I had an excellent stay with my colleagues as a media professional and am bookmarking Canada Suites for future business travels.
Stayed 4 nights in Oct 2024

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was discribed properly, very easy instructions from check in to checkout. I will stay here on my next visit to Toronto as all amenities are near and you are in the heart of DT This suit was spacious much better than a hotel in my opinion
Stayed 5 nights in Dec 2023

8/10 Good

Geneviève

Liked: Cleanliness, room comfort, communication

Very quiet and great location!

Great location, amazing view, very quiet, and a lot of amenities nearby! I must say it would be a good idea to provide guests with more hooks (at least in the bathroom and the secondary room), handsoap and dish soap, sharper knives and some basics like salt, pepper, condiments, butter, jams, etc., as you don't necessarily want to buy them when you're only staying for 4-5 days. Also, a new shower curtain could be an improvement, as it was starting to be a bit smelly. However, all in all, we recomment this place, the air conditioning worked perfectly, everything worked perfectly, and we would definitely go back!
Stayed 4 nights in Apr 2025

10/10 Excellent

Yvonne E

Liked: Cleanliness, room comfort, communication

Lovely accommodations. Great location.

The room was exceptionally clean. The staff were very friendly and helpful. It was great to have a washer and dryer so you can go home with clean clothes. All kitchen appliances that you might need were there. The location is within walking distance of the Eatons Centre and the train station. Also within walking distance of Toronto General which was the main purpose of our trip.
Stayed 6 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
apartment was great. Location was very good. The procedures before the rental are very time consuming and should expect to spend time on this. Had trouble with parking spot, access to the space and elevator access with fob but not terrible.
Stayed 4 nights in Jun 2024

10/10 Excellent

Yacob

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, great venue, view, clean, good communication, helping to resolve anything which is needed. As advertised. Not hotel so the setup was a bit more involved than a regular hotel but it was OK. Parking is convenient though need to pay extra. Everything was functioning and comfortable. will highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, room comfort, communication

Great accommodations!

Canada suites was perfect for my sister and I to enjoy Toronto! The room was clean and comfortable, we had two queen beds, both in their own rooms which gave us our own space. The kitchen was handy and we cooked a few meals which helped us save some money on meals. I was worried when they asked me for a $500 deposit via e-transfer so I opted to pay by credit card and pay the service fee, but in the end there was nothing to worry about. Michael was responsive to my questions and was great to work with. I would 100% stay here again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

convenient suites with fully equipped kitchen

I loved my stay at Canada suites. we were here for 6 days, It is located close to everything you may need in downtown Toronto - groceries, hospitals, schools, restaurants, parks etc. Clean apartment with fully equipped kitchen. Though this is an unmanned property, no one is gonna help with your luggage but for everything else you may need, there is a communication channel. All my requests/enquiries were promptly attended to. our convenient suites with fully equipped kitchens a short walk away from the nearby hospitals
Stayed 6 nights in Sep 2023

4/10 Poor

Susan M.

Liked: Cleanliness
Disliked: Room comfort, communication

Frustrating stay

Gym was much further then expected, took forever to get a key and never got to gym. Should ask before arrival if needed and leave with room key. Had to ask 3 times. Instructions for tv would be great. Hand cream is a typical amenity, especially in cold weather. Felt frustrated most of the time. Left early just to get home. I will not be staying there again.
Stayed 3 nights in Nov 2024

6/10 Okay

Jonathan

Liked: Cleanliness, communication
Disliked: Room comfort

Great location but needs some work

The apartment was on the 39th floor. Amazing views from one of the highest residential buildings in Canada (may be the highest still). Kitchen area was well stocked with pots and pans etc, the key issue was with the furniture. The sofa was just uncomfortable it may be a sofa bed but even so was really uncomfortable. The chairs were clear plastic and the tables and cofffee tables were glass. I guess it was meant to look good (not to my taste personally) but it also made it unusable due to comfort and practicality. Tbe other issue was with the heating/cooling. When it kicked in it covered the apartment in dust, i guess it had not been used in a while. Communication by WhatsApp was great but needing a large dollar bank deposit to cover breakages etc seems unusual. If you haven't got a Canadian bank account they will also charge admin fee for processing the deposit. Its in the booking t & c's but I didn’t read it and it was a pain.
Stayed 8 nights in Apr 2025

8/10 Good

Marc

Liked: Cleanliness, room comfort, communication
I did not cook. The temperature was maintained by a heater, which was good.
Stayed 3 nights in Oct 2025

6/10 Okay

Roland Klaas

Liked: Cleanliness, communication
Beds were terrible, way too soft and bouncy
Stayed 3 nights in Nov 2025

10/10 Excellent

Lucky

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place would recommend it to family and friends
Stayed 3 nights in Aug 2024

2/10 Terrible

Brittney

Disliked: Cleanliness, room comfort
This place has bed bugs. Booked it for a client and she was bitten all over her back. She went to a doctor as she wasn't sure what it was and the doctor confirmed it was actual bed bugs.
Stayed 2 nights in Sep 2025

10/10 Excellent

Latchezar

Liked: Cleanliness, property conditions & facilities, communication
Highly recommended!
Stayed 3 nights in May 2025

8/10 Good

Damon

Liked: Cleanliness, room comfort, communication
Could be a little easier to get officially set up for the stay, but it ended up being great. I was a little nervous after getting scammed a year ago, so some kind of indication making clear this is Hotel.com confirmed legitimacy would have helped.
Stayed 3 nights in Jun 2025