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Aparthotel

Canada Suites on Bay

4.0 star property
Pet-friendly aparthotel with a health club connected to a shopping center in Toronto

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Photo gallery for Canada Suites on Bay

Superior 1 Bedroom Suite, Kitchen, City View | Balcony
Executive 1 Bedroom Suite, Kitchen, City View | Private kitchen | Full-size fridge, microwave, oven, stovetop
Executive 1 Bedroom Suite, Kitchen, City View | 1 bedroom, premium bedding, pillowtop beds, individually decorated
Fireplace
Executive 1 Bedroom Suite, Kitchen, City View | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Pet friendly
  • Parking available
  • Fireplace
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior 1 Bedroom Suite, Kitchen, City View

1 bedroom, premium bedding, pillowtop beds, individually decorated

Superior 1 Bedroom Suite, Kitchen, City View

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive 1 Bedroom Suite, Kitchen, City View

Full-size fridge, microwave, oven, stovetop

Executive 1 Bedroom Suite, Kitchen, City View

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
  • 49 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony

Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony | Living area | Fireplace, iPod dock

Presidential Suite, 2 Bedrooms, 2 Bathrooms, City View, Balcony

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
  • 71 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Map
382 Yonge Street, Toronto, ON, M5B 1S9

What's nearby

  • Royal Ontario Museum - 16 min walk - 0.9 miles
  • Hockey Hall of Fame - 19 min walk - 1.0 mile
  • Scotiabank Arena - 3 min drive - 1.4 miles
  • Rogers Centre - 4 min drive - 1.8 miles
  • CN Tower - 4 min drive - 1.4 miles

Getting around

  • College St at Bay St Stop - 3 min walk
  • Union Station - 8 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 18 min drive

Restaurants

  • ‪Aura Sushi - ‬5 min walk
  • ‪Hailed Coffee - ‬4 min walk
  • ‪Neo Coffee Bar - ‬2 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Jimmy's Coffee - ‬3 min walk

About this property

Canada Suites on Bay

Pet-friendly aparthotel with a health club connected to a shopping center in Toronto
This aparthotel features a health club, self parking, and laundry facilities. Other amenities include express check-in, express check-out, and a convenience store. Each apartment boasts a fireplace and a deep soaking tub, while also featuring comforts like a pillowtop bed and premium bedding. Guests will find a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Housekeeping is not available.
Canada Suites on Bay offers 10 accommodations with fireplaces and iPod docking stations. Rooms open to balconies. These individually decorated and furnished accommodations include dining tables and kitchen islands. Pillowtop beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include washers/dryers and complimentary bottled water.

Recreational amenities at the aparthotel include a health club.

Languages

English, French, Portuguese, Russian, Ukrainian

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Car not required
  • Covered self parking on site (CAD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Crib: CAD 50 per stay

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area
  • Window screens

Entertainment

  • HDTV
  • iPod dock

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 30 lbs per pet)
  • Fee: CAD 50 per pet per night (maximum CAD 500 per stay)
  • Service animals exempt from fees
  • Deposit: CAD 2,500 per stay
  • One-time cleaning fee: CAD 100

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • ATM
  • Free bottled water
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Multilingual staff
  • No housekeeping service
  • Phone

Location highlights

  • Connected to a shopping center
  • In a business district
  • In a shopping district
  • In the city center
  • Near a hospital
  • Near a metro station

Things to do

  • Gym
  • Health club
  • Shopping mall
  • Health club (partner property) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 1 building
  • 10 units
  • 43 floors
  • Built in 2015
  • Garden
  • Individual decor
  • Individual furnishings
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation

Access methods

Private entrance

Pets

Pets allowed for an extra charge of CAD 50 per pet, per night (maximum CAD 500 per stay), plus a one-time cleaning fee of CAD 100 and a deposit of CAD 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 30 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 50 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 500 per stay
  • A damage deposit of CAD 500 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 50 per night (in/out privileges)
  • Pet deposit: CAD 2500 per stay
  • Pet fee: CAD 50 per pet, per night (maximum CAD 500 per stay) plus CAD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Crib (infant bed) fee: CAD 50 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The property reserves the right to refuse name changes on reservations.

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 October to 31 May
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Canada Bay Suites
Canada Suites Bay
Suites Apartment Canada Bay
Canada Suites Bay Apartment Toronto
Canada Suites Bay Apartment
Canada Suites Bay Toronto
Canada Suites on Bay Toronto
Canada Suites on Bay Aparthotel
Canada Suites on Bay Aparthotel Toronto

Frequently asked questions

Is Canada Suites on Bay pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 30 lbs per pet. There's a deposit of CAD 2500 per stay and a fee of CAD 50 per pet, per night. A cleaning fee of CAD 100 also applies. Service animals are exempt from fees.

How much is parking at Canada Suites on Bay?

Self parking is available for CAD 50 per night.

What time is check-in at Canada Suites on Bay?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Canada Suites on Bay?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Canada Suites on Bay located?

Located in Downtown Toronto, this aparthotel is within a 10-minute walk of The Hospital for Sick Children and Ryerson University. Royal Ontario Museum and Toronto Public Library are also within 1 mi (2 km). College St at Bay St Stop and College St at Elizabeth St Stop are within a 5-minute walk.

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Canada Suites on Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 301 reviews
Rating 8 - Good. 81 out of 301 reviews
Rating 6 - Okay. 32 out of 301 reviews
Rating 4 - Poor. 13 out of 301 reviews
Rating 2 - Terrible. 14 out of 301 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Latchezar

Liked: Cleanliness, property conditions & facilities, communication
Highly recommended!
Stayed 3 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfectly convenient for many amenities.
Stayed 7 nights in Mar 2025

10/10 Excellent

Len

Liked: Cleanliness, property conditions & facilities, communication
highly recommend this for staying in toronto easy to check in the rooms are excellent and is close to downtown , easy to get to airport
Stayed 5 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was a very nice room and easy to come and go. However the fire alarm got pulled at 3am on my second last night there and not because of a fire. I then couldn't go back to bed and was super tired for my meetings the next day.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, room comfort, communication

Great stay

I have stayed at this property twice and have been happy both times. All information from Canada suites was clear and they were very responsive to any inquiries I had before, during and after my stay. Highly recommend!
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucky

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place would recommend it to family and friends
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Very Clean, Great View, everything I needed to feel at home.
Stayed 5 nights in Oct 2024

10/10 Excellent

TANIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place. The view of entire city was amazing Would certainly stay here in the future
Stayed 5 nights in Jul 2024

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, communication
Great place and location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very centered
Stayed 4 nights in Jan 2025

10/10 Excellent

Enzo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect ! Thank you so much !
Stayed 4 nights in Sep 2024

10/10 Excellent

Quentin

Liked: Cleanliness, room comfort, communication

Excellent All Round for Business Travellers

I absolutely recommend Canada Suites if you are traveling with multiple work colleagues. Not only we were given three keys to the unit, everything was clean and comfortable. I had an excellent stay with my colleagues as a media professional and am bookmarking Canada Suites for future business travels.
Stayed 4 nights in Oct 2024

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was discribed properly, very easy instructions from check in to checkout. I will stay here on my next visit to Toronto as all amenities are near and you are in the heart of DT This suit was spacious much better than a hotel in my opinion
Stayed 5 nights in Dec 2023

10/10 Excellent

Vikram

Liked: Cleanliness, amenities, property conditions & facilities, communication
Highly recommend! We enjoyed the two bed and two bath with small but comfortable kitchen. Location is amazing, right in downtown and easy to walk around and get to every place. Apartment is super clean and maintained really well. We would love to come back again. Property owner was super responsive and helpful with all the check in process.
Stayed 5 nights in Apr 2024

10/10 Excellent

Yvonne E

Liked: Cleanliness, room comfort, communication

Lovely accommodations. Great location.

The room was exceptionally clean. The staff were very friendly and helpful. It was great to have a washer and dryer so you can go home with clean clothes. All kitchen appliances that you might need were there. The location is within walking distance of the Eatons Centre and the train station. Also within walking distance of Toronto General which was the main purpose of our trip.
Stayed 6 nights in Mar 2024

10/10 Excellent

Yacob

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, great venue, view, clean, good communication, helping to resolve anything which is needed. As advertised. Not hotel so the setup was a bit more involved than a regular hotel but it was OK. Parking is convenient though need to pay extra. Everything was functioning and comfortable. will highly recommend.
Stayed 3 nights in Jul 2024

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is clean and the responses to enquiries are quick as well. No onsite property managers and There's a cost of $100 for any housekeeping in the room during the stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities, communication
Our suite was very clean. We were happy with the location and the building. Communication was easy. There are strict rules with timing of arrival etc. Try to arrive on your scheduled time - once you’re in - it’s FABULOUS. NO COMPLAINTS. We will return to this location.
Stayed 4 nights in Jul 2024

10/10 Excellent

Shanto Ephraim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Truly speaking the building and the reception was perfect. However, wish there could be someone as caretaker in the reception incase one encounters challenge with self check in she or he may assist.
Stayed 7 nights in Jun 2023

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment is lovely and also in a great location.. right in the heart of downtown. The booking process is long and can be tiring sometimes.. perseverance is required. Read the description properly before booking. If you are used to booking online without any further work then this place is not for you. If you are ok and go through the booking process your perseverance will pay off as it’s a great apartment.
Stayed 4 nights in Aug 2024

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, communication
What an incredible nightmare. I will be writing a letter to whatever hospitality authorities exist in Canada.
Stayed 4 nights in Oct 2023

4/10 Poor

Susan M.

Liked: Cleanliness
Disliked: Room comfort, communication

Frustrating stay

Gym was much further then expected, took forever to get a key and never got to gym. Should ask before arrival if needed and leave with room key. Had to ask 3 times. Instructions for tv would be great. Hand cream is a typical amenity, especially in cold weather. Felt frustrated most of the time. Left early just to get home. I will not be staying there again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

Booked for an employee

We booked this stay for one of our staff members and she was very happy with the suite. She was pregnant and asked for there to be no chemicals or smells which the property accommodated. There was even a nice chocolate present waiting upon her arrival. Thank you for taking care of our staff.
Stayed 4 nights in Mar 2023

2/10 Terrible

David

Disliked: Communication
Canada Suites on Bay left me high and dry by canceling my reservation the day before arrival leaving me to scramble and pay higher elsewhere further away from the area. I've had great experiences in the past otherwise.
Stayed 4 nights in Jun 2022

2/10 Terrible

Michael

Liked: Communication
Disliked: Property conditions & facilities
Do not recommend. We rented a one bedroom with sofa bed, but the sofa bed didn't have a mattress, so we upgraded to a 2 bedroom. Host is not accommodating, and the place was not very nice. Do not stay here.
Stayed 7 nights in Jul 2022