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Hotel Belisana

Property class: 3
Guests find peace at this hotel's garden retreat, with spa services, a steam room, and a children's pool for relaxation and family fun.

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Photo gallery for Hotel Belisana

A wooden play structure with a slide and climbing wall, surrounded by greenery. - Hotel Belisana (Ixtapan de la Sal)
A bathroom with a window, a sink, a mirror, and a plant in a vase. - Hotel Belisana (Ixtapan de la Sal)
A patio with a round table and chairs, a beige umbrella, and potted plants with pink flowers. - Hotel Belisana (Ixtapan de la Sal)
A swimming pool with lounge chairs and umbrellas, surrounded by buildings and palm trees. - Hotel Belisana (Ixtapan de la Sal)
A hotel with a central courtyard, surrounded by lush greenery and palm trees. - Hotel Belisana (Ixtapan de la Sal)
Hotel Belisana offers a garden setting for travelers to unwind. Enjoy massage services to rejuvenate, with dedicated relaxation spaces for adults and kids. Free WiFi and daily housekeeping let guests focus on their well-deserved self-care time.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Elite Single Room

A room with a bed, a bedside table, and a vase with a plant.

Elite Single Room

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Triple Room

A room with two single beds, a wooden headboard, a small table, and a wall-mounted light fixture.

Classic Triple Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Comfort Double Room, 2 Double Beds

A hotel room with two beds, each with pink bedding and pillows, a nightstand with a vase of flowers, and a framed picture on the wall.

Comfort Double Room, 2 Double Beds

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Ixtapan de la Sal is home to Hotel Belisana. Grutas de Cacahuamilpa National Park and La Estrella Caves reflect the area's natural beauty and area attractions include Ixtapan Aquatic Park and Tonatico Municipal Pool. Visit our Ixtapan de la Sal travel guide
Map
avenida Benito Juarez, 64, Ixtapan de la Sal, MEX, 51900

What's nearby

  • A clear mountain lake surrounded by rocky terrain and snow-capped peaks.
    Nevado de Toluca National Park
    50 min drive - 37.3 miles
  • A stone pathway leading through a park with a large tree, a wooden sculpture, and a green metal structure.
    Zacango Zoo
    56 min drive - 39.6 miles
  • Ixtapan Aquatic Park
    2 min walk - 0.1 miles
  • Balneario Municipal
    14 min walk - 0.8 miles
  • Tonatico Municipal Pool
    25 min drive - 4.0 miles

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    88 min drive

Restaurants

  • Restaurant San Jose
    2 min walk
  • Las Adelitas Antojitos Mexicanos
    13 min walk
  • taqueria el fogon
    12 min walk
  • Rincón Del Puga
    16 min walk
  • Café Murat
    11 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:30 AM to 11:00 AM

Things to do

  • Children's pool
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower

Entertainment

  • Flat-screen TV

More

  • Desk

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 8:00 PM

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 8:30 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Hotel Belisana have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel Belisana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Belisana?

Check-in start time: 12:30 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Belisana?

Check-out is at 1:00 PM.

Where is Hotel Belisana located?

Situated in Ixtapan de la Sal, this hotel is within a 15-minute walk of Ixtapan Aquatic Park and Balneario Municipal. Tonatico Municipal Pool is 2.9 mi (4.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Belisana Reviews

8.2

Very Good

8.6

Cleanliness

8.0

Amenities

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 50 out of 103 reviews
Rating 8 - Good. 27 out of 103 reviews
Rating 6 - Okay. 14 out of 103 reviews
Rating 4 - Poor. 3 out of 103 reviews
Rating 2 - Terrible. 9 out of 103 reviews

Reviews

Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Nov 2024
Verified review

8/10 Good

EFRAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Oscar Oswaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Alejandro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, close to the famous Spa and water park but the big swimming pool had no water, the building and furniture are decrepit, plus there' so much noise on the street at night it's impossible to go to sleep early.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

María Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente actitud de servicio y atención de acuerdo a las necesidades en especial con adultos mayores. Bendiciones
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Antonio Alejandro

Liked: Cleanliness, staff & service, amenities
Habitaciones limpias, desayuno aceptable, personal muy amable, servicios muy buenos como spa y temazcal. Estacionamiento limitado. Cenas buenas pero limitadas a unos cuantos menús.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Hugo Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno estaba bien, la alberca limpia y la habitación igual aunque un poco pequeña y el baño sencillo pero limpio
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue muy agradable nuestra estancia .Todos muy amables
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

AYDEE GUADALUPE

Disliked: Amenities, property conditions & facilities
El desayuno está bien. El personal es amable. Las instalaciones del hotel muy viejas, puertas viejas, decoración fea. La habitación no tiene ventilador. En general no vale la pena el costo. No me agradó el tema que hasta las 8:00 pm para hacer check in, yo llamé para avisar que llegaría tarde,mi vuelo se retrasó un poco. Y olvidaron dejar la llave con el vigílante.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

yong sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lugar agusto todo bien la verdad visitare otra vez...solo que regadera olia poquitooo...
Stayed 1 night in Jun 2026
Verified review

8/10 Good

ROSAURA PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento techado, Personal muy amable , el desayuno sabroso, alberca grande y templada, hay wifi.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lamentablemente llegamos en la noche y una persona que estaba en la puerta no nos dejó entrar y nos dijo que si la reserva venía de booking o expidia no existía, que el personal no nos iba a recibir por qué ya no había gente y que no la tenía reportada.. en pocas palabras tuvimos que buscar más opciones a las 10 de la noche inclusive cuando teníamos correo de confirmación… por lo tanto no lo recomiendo…
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento, Habitación limpia
Stayed 1 night in May 2026
Verified review

10/10 Excellent

yong sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super buen lugar y gente super amable recomiento
Stayed 1 night in May 2026
Verified review

8/10 Good

Alma Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
No hay pago con tarjeta, solo efectivo o transferencia.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho hospedarnos en el Hotel Belisana ya que hicimos un viaje de chicas y nos sentimos muy seguras en muchos sentidos. La habitación así como la limpieza de las áreas comunes en general muy bien. El servicio del restaurante como sus alimentos son frescos y bien servidos. El área común de la alberca limpia, solo recomendaría que todos los camastros y sillas tengan los cojines y la alberca mantenerla con más cuidado en la higiene. El personal del hotel es muy amable, respetuosa y con excelente atención al cliente. La ubicación del hotel es muy céntrica. Muy recomendable para viajes en familia, en solitario y en pareja. El acceso al estacionamiento es seguro y techado. Por supuesto que sí volveríamos a hospedarnos en el Hotel Belisana.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Saulo Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy rico el desayuno Solo pediría más variedad
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
El precio es caro para lo que ofrecen, realmente pagar esa cantidad para una habitación que te da sabanas rotas y viejas, el hotel no es rustico es viejo, el internet fallaba mucho, en cuanto a las amenidades, solo se uso la alberca y puedo decir que es lo mejor del hotel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Verónica

Liked: Cleanliness, amenities, property conditions & facilities
Me encantó la habitación, muy cómoda, amplia, limpia, tranquila. El personal muy amable y está muy cercano al Parque acuático Ixtapan de la Sal.
Habitación amplia, muy agradable con 2 camas matrimoniales
Ventanas grandes y servicio de cable.
Cuenta con un pequeño clóset
Stayed 2 nights in Feb 2026
Verified review

2/10 Terrible

Juan David

Disliked: Cleanliness, amenities, property conditions & facilities
Fueron muchos problemas. Primero, el soporte del espejo del baño de la habitación que nos dieron se rompió solo con haberlo tocado. Además, no había agua caliente en la regadera. Segundo y lo más grave fue la actitud de la persona del spa. Este fin de semana fue el carnaval de Ixtapan, y había varias sillas fuera del hotel para poder ver el carnaval. Mi esposa pidió sentarse en una silla y la trabajadora del spa, con una actitud grosera y prepotente le dijo que estaba apartada, y cuando mi esposa le pidió si le podía llevar una silla a ella, le dijo “no soy tu sirvienta”. Tercero, en la madrugada había gente fuera del hotel haciendo mucho escándalo, bajé a recepción para pedir que les dijeran que bajaran el volumen y no había nadie. Esa noche no pudimos dormir. Fue una experiencia terrible y que deja mucho que desear. Espero que pueda contactar al dueño o gerente del hotel para tratar la actitud de sus empleados directamente con quien corresponda.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Rocio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Ofrecen internet y sólo dieron acceso un rato el primer día después de mucha insistencia. El segundo día no dieron acceso ni por un momento por mucho que insistí . La habitación muy limpia, el restaurante con horarios muy limitados
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Deyanira

Liked: Cleanliness, staff & service
Personal muy amable, instalaciones ya con sus años, requiere un buen mantenimiento. El colchón muy duro, sin WiFi pero buen estacionamiento. Agua limpia en la alberca.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Instalaciones bonitas y muy buena ubicación.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jose Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Instalaciones limpias, el desayuno muy buen sabor, la atención del personal excelente, lo único que estaba un poco incómodo era el colchón de la cama, ya estaba en las últimas jejeje, pero la verdad todo lo demás excelente.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, amenities
La habitación estaba muy limpia.
Stayed 1 night in Nov 2025