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Crowne Plaza Toluca Lancaster by IHG

4.0 star property
Hotel in Toluca with a full-service spa and area shuttle service

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Photo gallery for Crowne Plaza Toluca Lancaster by IHG

Restaurant
Exterior
Exterior
Minibar, in-room safe, desk, soundproofing
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Parking included
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Low Floor)

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Cable/satellite channels
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Cable/satellite channels
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, soundproofing

Suite

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Cable/satellite channels
Desk
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Map
Paseo Tollocan Oriente No 750, Toluca, MEX, 52170

What's nearby

  • Plaza Sendero Toluca - 3 min drive - 1.7 miles
  • Toluca Convention and Exhibition Center - 4 min drive - 1.9 miles
  • San Carlos Golf Club - 6 min drive - 3.8 miles
  • Town Square Metepec - 6 min drive - 4.0 miles
  • Galerias Metepec Shopping Center - 9 min drive - 5.4 miles

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Fisher's - ‬7 min walk
  • ‪Tacos Pepe - ‬13 min walk
  • ‪Culichioso - ‬4 min walk
  • ‪El Chalet - ‬9 min walk

About this property

Crowne Plaza Toluca Lancaster by IHG

Upscale hotel near Galerias Metepec Shopping Center
At Crowne Plaza Toluca Lancaster by IHG, you can look forward to a grocery/convenience store, a terrace, and dry cleaning/laundry services. Treat yourself to a facial, a body treatment, or a massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour health club.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and luggage storage
  • Tour/ticket assistance, a front-desk safe, and a porter/bellhop
Room features
All 113 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Cable channels, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 10 km
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 270 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 800
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 270 for children
  • Early check-in fee: MXN 800 (subject to availability)
  • Late check-out fee: MXN 800.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel

Frequently asked questions

Is Crowne Plaza Toluca Lancaster by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Toluca Lancaster by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Toluca Lancaster by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 800 (subject to availability).

What time is check-out at Crowne Plaza Toluca Lancaster by IHG?

Check-out is at noon. Late check-out is available for MXN 800.00 (subject to availability).

Where is Crowne Plaza Toluca Lancaster by IHG located?

Located in the heart of Toluca, this spa hotel is within 3 mi (5 km) of Plaza Sendero Toluca, Toluca Convention and Exhibition Center, and San Carlos Golf Club. Town Square Metepec and Galerias Toluca are also within 6 mi (10 km).

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Crowne Plaza Toluca Lancaster by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 267 reviews
Rating 8 - Good. 75 out of 267 reviews
Rating 6 - Okay. 12 out of 267 reviews
Rating 4 - Poor. 5 out of 267 reviews
Rating 2 - Terrible. 15 out of 267 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Great inside
Stayed 4 nights in Apr 2025

10/10

Very good
Stayed 4 nights in Feb 2025

8/10

Reception people was good & polite
Stayed 2 nights in Sep 2024

10/10

The best staff
Stayed 4 nights in Jul 2023

10/10

Excelent service

10/10

Price, location and condition, very convenient. Thank you
Stayed 1 night in Sep 2023

8/10

Nice big room. Comfortable.
Stayed 1 night in Mar 2024

8/10

clen and nice
Stayed 1 night in Jun 2023

8/10

a
Stayed 2 nights in Jun 2023

2/10

The staff was not good
Stayed 7 nights in May 2023

6/10

People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.
Stayed 1 night in Feb 2024

4/10

The hotel is located next to a noisy freeway, then at one of the corners is a "sex shop", and the neighborhood felt unsafe. In addition, there were no towels in the room, and the water at the bathroom sink splashed everywhere making our clothes wet. Finally, the front desk staff was rude to us upon our arrival.

2/10

We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.
Stayed 1 night in Dec 2023

8/10

Habitación amplia,limpia si acaso colchón incomodo
Stayed 1 night in May 2025

8/10

Falta un excelente restaurante y salón para peinar
Stayed 1 night in May 2025

10/10

Me encantó el Hotel, la zona no es una zona para caminar pero si esta muy bien ubicada, cerca del Aeropuerto, de ahí en fuera me encantó! Sin duda me quedaré aqui siempre que venga a Toluca
Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Mar 2025

6/10

Viejo descuidado sin ventilación
Stayed 3 nights in Nov 2024

10/10

Todo excelente muy buena ubicacion y servicios
Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Feb 2025

8/10

Stayed 1 night in Feb 2025

8/10

Mi esposo y yo fuimos a comer al restaurante del hotel eran casi las 3.00 de la tarde y no había lo que pedimos, nos sugirieron otro platillo y lo aceptamos, no antes decirles que se apresuraran por favor porque teníamos un compromiso a las 4.00 de la tarde, era cerca, pero nos tuvimos que ir, porque tardaron mucho y alcance a escuchar qué estaban descongelando la carne!!
Stayed 1 night in Feb 2025

2/10

Stayed 1 night in Dec 2024

8/10

La comida y el servicio del restaurante es excelente. Tienen dentro del hotel un cajero automático y un OXXO, lo cual me pareció muy bueno y práctico. Es un hotel bien ubicado y sus camas son extremadamente cómodas.
Stayed 1 night in Jan 2025

10/10

La limpieza no fue la adecuada y olia a cigarrillo la habitación.
Stayed 1 night in Dec 2024