Is Hawthorn Suites By Wyndham Holland/toledo Area pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 50 per stay. Service animals are exempt from fees.

How much is parking at Hawthorn Suites By Wyndham Holland/toledo Area?

Self parking is free at this property.

Where is Hawthorn Suites By Wyndham Holland/toledo Area located?

Situated in the suburbs, this hotel is within 2 mi (3 km) of C.Y.O. Athletic Complex, Swan Creek Preserve Metropark, and Strawberry Acres Park. Toledo-Lucas County Public Library - Holland and Lincoln Green Park are also within 3 mi (5 km).

6/10 Okay

Carol S., Boyertown, PA 19512

Aug 29, 2019

Liked: Check-in, communication

Disliked: Cleanliness

The not so sweet suite

The desk clerk went to extra mile to help us check into our musty, run down suite. The bed was good and so was the price but the pool was closed and there was trash and cob webs on our deck. The place needs attention.

Stayed 1 night in Aug 2019

2/10 Terrible

Nancy s.

Aug 15, 2019

Liked: Check-in, communication

Disliked: Cleanliness, location, listing accuracy

Pictures are deceiving

I booked because of pool and it was closed and looked like it had been for quite some time. Offered to fully reimburse if I could find another place within the next hour but had plans and could not take the time. The kitchen was poorly supplied- no cups mugs or glasses. One fork 2 tablespoons and 2 knives. A few pans , 2 plates and 2 bowls. No toaster and the coffee maker was missing pieces. There was only one bar stool to sit on, although there were several outside the office area for employees to take their smoking breaks. One bath towel, had to ask for more and still only got 1 - there were 3 of us. The first day went for breakfast and was informed that the kitchen person had been in an accident, so no breakfast. Subsequent mornings found all the staff eating breakfast with limited left for guests. The floors were sticky, totally disgusting. The unit above us had someone “stamping out a marathon” for hours on end. For the life of me I can’t imagine what they we’re doing. I have stayed at Hawthorne before and always had pleasant experience. This was the worst place I have ever stayed.

4/10 Poor

Leanda

Aug 12, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities

Stay at your own risk

The hotel suite was dirty. It looks great on the outside. The pool was closed in August and the phones didnt work so we couldnt call guest services. The employees didnt have communication so they gave a stranger a key to my room and if not for the deadbolt she would have got in. I wont stay there again

Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Aug 12, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities

I will not be staying here again they had a fire by the pool area still had stuff all over walk way. Nobody wears uniforms so you don’t know who works there. Placed dirty towels outside of room like I was told the girl never picked them up. I placed them back inside room. The room is not well lit. The fan didn’t work. The free breakfast was a joke.

Stayed 2 nights in Aug 2019

4/10 Poor

Angela C.

Aug 11, 2019

Liked: Check-in, communication

Disliked: Cleanliness, location, listing accuracy

There was no pool eventhough there are pictures on the website of one. The staff was wonderful.

The staff was wonderful and helpful. Unfortunately I had a lot of interaction with them. The air conditioning did not work (but was fixed) and there was no toilet paper (also fixed)

Stayed 5 nights in Jul 2019

4/10 Poor

Christy

Aug 7, 2019

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

quality room but facility grounds can be better

This Hotel’s grounds are not up kept like they use to be when I stayed at this location years ago. The landscape was not neat and there seem to be strange people hanging around and cutting the through the property due to some type of open fence. I even saw a Pit Bull dog roaming around the property with no owner. The inside of the room was nice and clean and suitable for a family stay and the kitchen can in handy.But their was a fire they night we stayed and we had to exit out room and that was uncomfortable.

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Jul 31, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool non working due to a fire issue. Rooms were not cleaned daily, phone in room did not work, pull out sofa was broken, and air conditioning was non functioning . Instead room had portable air conditioners and a non working fan which would have been an huge issue if we were to have stayed on the ground floor. We were informed the day of check in about the pool but were understanding after seeing the fire damage. Sadly I’ve stayed here before and it was nicer at the time but I’m absolutely sure this is my last time booking with them.

Stayed 3 nights in Jul 2019

10/10 Excellent

Jaime

Jul 25, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Our is and was ,very satisfying ,the staff is beyond friendly ,also very helpful with everything.. we will stay there again.....

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Jul 23, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

was there over an hour and talk to you another hour and no one came to check me in so I had to go to another hotel

Stayed 1 night in Jul 2019

4/10 Poor

william

Jul 22, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clerk said she wasn't sure if the pull out sofa would work or not, that its just the luck of the draw. the toilet paper holder was broken, with the roll stuffed on the remaining end. The woodwork in the bathroom was gouged up and filthy, with the trim on the tub pulled out from the tub in the corner by a good 5 inches. The old shower curtain rod bracket was left on the wall after it was replaced by new one. We were told there was bedding for the sofa bed in the closet, but there wasn't, we had to go to the office to get some. I can not believe this was a Wyndham hotel!! ( I have photos but I don't know how to load them.)

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Jul 21, 2019

Disliked: Staff & service, amenities, property conditions & facilities

Checking in was without issue. Facility was in very poor condition, pool was not open, amenities were not up to standard. The local manager was terrible to deal with and not interested in helping the guests to resolve issues.

Stayed 1 night in Jul 2019

2/10 Terrible

Anonymous

Jul 20, 2019

Disliked: Amenities, property conditions & facilities

Fees that they charged, room evacuation due to fire, just an overall horrible experience

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Jul 20, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The air conditioner in the upstairs window has a part that hangs out the window and the window isn’t sealed so all the cool are was going right out the window causing the upstairs to be so hot! Then there’s so many bugs that kept getting in! The bedroom light kept flickering i called to get it serviced gentleman said he was coming and never came! Then the downstairs was also warm i called service again they stated they we’re going to send the maintenance man down and they never came! There was a rusted pot that was left on the stove with rusty water sitting in it! There was a filthy shirt hanging on the back of the upstairs bathroom door! Also there was some filthy socks that we’re left in the upstairs drawer! Then at 3am we smelled fire so we came out and walked around buildings to see a fire by the pool area so we called 911 and started knocking on doors letting everyone know the evacuate and pulled the fire alarm to also notify others of a fire going on! My daughter wasn’t able to enjoy her 17th Birthday party! Also online it stated this location has a pool and hot tub this was the main reason we booked to get checked in and put on our swim suits to find out these have been closed down! This was a horrible experience not sure how I’m going to make it up to my daughter and all of her friends that we invited and we had to turn around and have them all picked back up a big inconvenience.

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Jul 11, 2019

Liked: Cleanliness, staff & service

the property is a potential winner, with a little tlc. it definitely has maintainence issues. the pool and hot tub were still covered in mid-July and there was no silverware in the kitchen. the tv remote only worked with some functions, then hardly at all. on the plus side, the room was very large and spotlessly clean. overall, a very good value for the money, I would stay there again!

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Jul 10, 2019

Liked: Staff & service, amenities, property conditions & facilities

Sonebody else's food was in the microwave and fridge, and tbe kitchen counters were dirty.

Stayed 1 night in Jul 2019

6/10 Okay

george

Jul 10, 2019

Liked: Room comfort

Ok for the price

Room was fine. Breakfast could have been better. Ran out of peanut butter and eggs. Steps leading to our room were rough and grass was high. Changed a lot from 8 years ago when I stayed there

Stayed 1 night in Jul 2019

4/10 Poor

Jeffrey

Jul 10, 2019

Disliked: Room comfort

Property also used for permanent housing, making it considerably less comfortable than a dedicated business hotel.

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Jul 8, 2019

Liked: Cleanliness, staff & service, amenities

It seem like the police were there everyday for so reason or another

Stayed 4 nights in Jul 2019

2/10 Terrible

Daina

Jul 7, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

NOOOOOOO POOL ...... no pool & nobody told us until we went looking for pool in swimwear and found out it was being work on . A pool a big attraction when you have kids & the sleeper sofa was broke , tile falling out ceiling & broken toilet.I have video of broken bed I can only upload pictures

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Jul 2, 2019

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

I feel sorry for the folks who work here because it must be difficult handling situations like ours. We checked in at 10 PM after a long day of travel. My husband, me, our 3 teenage daughters and their friend. Our room was a suite with an upstairs king bed, a downstairs king bed, a sofa sleeper and 2 bathrooms. The room was infested with large black carpenter ants, the door jam was broken, the sofa sleeper was broken, and the air conditioning was broken. So they set out to put us in a different room. The only other suite smelled heavily of smoke - which wasn't acceptable for the four teenage girls - one of which has asthma. So there went two rooms. By now it's nearly 11 PM, because we had unloaded our luggage twice at this point. They ended up splitting us up into 2 rooms - which made me a little uncomfortable being the girls were all between 18 and 15 years old. I made sure their door was locked tight before walking across the courtyard to our room. Finally at about midnight I had the chance to go do laundry. The machines worked fine, but there was no change to be found on site - not even at the front desk. So I sent my husband to get change when I discovered I could install an App on my phone and pay through the app. Even the guy at the front desk didn't know that. I felt bad for sending my husband out at midnight to look for quarters. The food was the usual at the breakfast bar - no surprises or complaints there. But the outdoor pool was also broken down so no swimming!

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Jun 30, 2019

Disliked: Amenities, property conditions & facilities

No ice machine no hair dryer. Loud neighbors. Alarm clock went off at midnight. Driveway had large potholes!

Stayed 1 night in Jun 2019

6/10 Okay

Marjorie

Jun 30, 2019

Liked: Room comfort

Has potential, but isn't even close yet.

We were just there overnight and the bed was fantastic. The hotel has great potential, but the room needed work. Although it looked like it was just redone, the baseboards didn't match, some of the plaster didn't seem to be in good condition under the fresh plaster, light could be seen around the entire door (which made me very glad not to be there in the winter), lighting was not good for reading, there was only one wastebasket, towels were ok, just ok, and the grounds needed work. I don't think it was done since the spring. I wouldn't stay there twice.

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Jun 27, 2019

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

The rooms once you make it past the dreadful exterior, are actually pretty nice. The outer appearance is hideous and unkept. It looks really bad. It was quiet. Staff was very friendly and helpful. They need a groundskeeper and a clean up crew for the outside though. I did not stay a full night.

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Jun 17, 2019

Disliked: Cleanliness, amenities, property conditions & facilities

This property is in terrible condition. I checked out early the next day and would like my money back for the Friday night stay. They do not allow anyone to operate the fireplaces, they are not opening the pool this year. They claim due to no one to run it. I saw several staff members on site. I believe it is due to budget. I took several photos and most are disturbing.

Stayed 2 nights in Jun 2019

2/10 Terrible

tamika

Jun 17, 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Sad!!

Place is not the same anymore went down compared to 4 years ago. Not clean. Found past guest hair and clothing accessories in room. Floor dirty. Walls dirty. Musty, mildew moisture smell coming from air vents. Refrigerator was dirty. No tv in 2nd bedroom. Terrible!!

Stayed 3 nights in Jun 2019

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