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Four Points Flex By Sheraton Tokyo Ueno

3.0 star property
Hotel with a 24-hour front desk, 7-minute walk to Ueno Park

Choose dates to view prices

Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

Lobby lounge
View from property
Exterior
In-room safe, desk, soundproofing, iron/ironing board
Exterior
Ueno Hotel offers a comfortable stay in central Tokyo, steps from Sensoji Temple and Ueno Park. Guests enjoy practical amenities like in-room WiFi, professional dry cleaning, and 24/7 luggage storage at the front desk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for New Twin Room

In-room safe, desk, soundproofing, iron/ironing board

New Twin Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, soundproofing, iron/ironing board

Queen Room

  • Sleeps 2

View all photos for Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Hair dryer
Bidet
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | In-room safe, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Hair dryer
Bidet
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Hair dryer
Bidet
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

In-room safe, desk, soundproofing, iron/ironing board

Double Room

  • Sleeps 2

Double Room, Accessible

  • Sleeps 2

View all photos for Double Room On High Floors

In-room safe, desk, soundproofing, iron/ironing board

Double Room On High Floors

  • Sleeps 2

View all photos for Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Twin Room

  • Sleeps 2

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About the neighborhood

Map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005

What's nearby

  • Ueno Park - 6 min walk - 0.4 miles
  • Ueno Zoo - 10 min walk - 0.6 miles
  • Sensoji Temple - 17 min walk - 1.0 mile
  • Tokyo Dome - 7 min drive - 2.8 miles
  • Tokyo Skytree - 9 min drive - 2.5 miles

Getting around

  • Iriya Station - 7 min walk
  • Uguisudani Station - 8 min walk
  • Haneda Airport (HND) - 32 min drive

Restaurants

  • ‪晴々飯店 - ‬3 min walk
  • ‪ASHURA BAR - ‬2 min walk
  • ‪東京油そば伝承館 陣矢 上野の陣 - ‬2 min walk
  • ‪24会館 上野店 - ‬3 min walk
  • ‪元長 - ‬4 min walk

About this property

Four Points Flex By Sheraton Tokyo Ueno

Hotel near Ueno Park
Close to Ueno Zoo and Sensoji Temple, Four Points Flex By Sheraton Tokyo Ueno provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks include:
  • Continental breakfast (surcharge), luggage storage, and smoke-free premises
  • A vending machine, an elevator, and a 24-hour front desk
  • A front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 201 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and toilets with electronic bidets
  • Refrigerators, heating, and daily housekeeping

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  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 1000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo

Frequently asked questions

Is Four Points Flex By Sheraton Tokyo Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points Flex By Sheraton Tokyo Ueno?

This property doesn't offer parking.

What time is check-in at Four Points Flex By Sheraton Tokyo Ueno?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points Flex By Sheraton Tokyo Ueno?

Check-out is at 11 AM.

Where is Four Points Flex By Sheraton Tokyo Ueno located?

Located in Ueno, this hotel is within a 15-minute walk of Ueno Park and Ueno Zoo. Sensoji Temple and Tokyo Skytree are also within 3 mi (5 km). Iriya Station is 7 minutes by foot and Inaricho Station is 10 minutes.

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Reviews

Four Points Flex By Sheraton Tokyo Ueno Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Location

8.4

Staff & service

7.8

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 295 out of 1004 reviews
Rating 8 - Good. 437 out of 1004 reviews
Rating 6 - Okay. 185 out of 1004 reviews
Rating 4 - Poor. 56 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

Reviews

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
clean and cozy and cheap!
Stayed 9 nights in Mar 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good budget friendly hotel, in central location.
Stayed 4 nights in May 2023

10/10 Excellent

Sebastian

Liked: Staff & service, property conditions & facilities, room comfort

Comfortable stay in Ueno

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Stayed 7 nights in Dec 2024

6/10 Okay

Yue Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly for a short stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Yu Chuan

Liked: Cleanliness, staff & service, property conditions & facilities
Close Ueno Station, very convenient for transportation.
Stayed 4 nights in Mar 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Stayed 3 nights in Mar 2025

8/10 Good

YI-SHENG

Liked: Staff & service, amenities, property conditions & facilities
Floor is dusty and the room space is very tight; otherwise, good for its price.
Stayed 1 night in Feb 2025

8/10 Good

NIall

Liked: Cleanliness, staff & service

Just right for day sightseeing base

Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and prime location!

My sister and I stayed at Ueno Hotel for 10 days—the staff was extremely friendly and helpful and I had no problem speaking with them in English. The room itself is on the smaller side but we could fit a carry on and two checked in bags in our room with enough space to spare for walking around. One thing that did catch us off guard is that the hallways are open-air, a bit different from hotels in the US but it was not a problem for us. The location is also super prime as it’s close to the station and the park, will definitely be booking a stay here again if I come back to Japan!
Stayed 8 nights in Mar 2025

10/10 Excellent

Francisco Javier Tapia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Bathrooms are clean and good. Around 7 minute walk from Iriya Exit at Ueno station. Easily accessible from anywhere and easy to go to everywhere in Tokyo.
Stayed 8 nights in Aug 2023

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is great! It’s close to the train station as well as lawson, family mart, and 7/11. The staff are very kind and helpful. The room itself is pretty small but that was to be expected and can’t be helped. It was also slightly dusty but that wasn’t really a problem for me. I’ll definitely be staying here again!
Stayed 13 nights in Nov 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ueno hotel has really good staff both at the front on the back of house. They hotel is close to Ueno station and has ample convenience stores nearby. The room is small by western standards but is very clean and usable. I would stay with them again
Stayed 8 nights in Aug 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was pretty small but probably appropriate for Japan. Bed and water pressure of shower were great. Desk clerk was very efficient.
Stayed 4 nights in Jun 2024

4/10 Poor

Phong

No comments
Stayed 1 night in Apr 2025

10/10 Excellent

tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly hotel close to Ueno station, no complaints. We shipped our luggage here and it arrived on time and the hotel held our luggage until we arrived. They also held our luggage after check out since our flight wasn’t until 5pm and checkout was at 11am.
Stayed 1 night in Apr 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with everything you need. Convenient as it was about 10min walk from JR Ueno station.
Stayed 2 nights in Sep 2023

6/10 Okay

Lukas

Disliked: Cleanliness, property conditions & facilities
Very basic. More like a Hostel than a Hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.
Stayed 3 nights in May 2024

6/10 Okay

Pete

Small room.
Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Served its purpose

It was okay. Was affordable and did the job.
Stayed 5 nights in May 2024

4/10 Poor

Raymond

Liked: Amenities
Disliked: Staff & service
Staff wasn’t so helpful
Stayed 4 nights in Feb 2025

8/10 Good

Weng Fatt

Liked: Staff & service
Stayed 5 nights. Got 2 bottled water on the 3rd day. Requested cleaning twice only for the entire stay. Breakfast is a challenge for our 3 year old kid. Good thing they have free coffee 24/7 at the lobby.
Stayed 3 nights in Nov 2022

2/10 Terrible

Chi Hui

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Payment is more expensive, but conditions are not good, room is too small and not very comfortable and clean
Stayed 4 nights in Sep 2024

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities

Old-school

This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags
Stayed 5 nights in Oct 2024

4/10 Poor

Caitlin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and nice and well you get what you paid for I only needs it for a night. Close to Ueno zoo/park I felt the area was a bit unsafe. And it was very noisy. Room was very tiny. Not enough outlets for electronics. Barely room for a lot of luggage. It was like an office space converted into a hotel room. Again good for a night but if you have a large family and lots of luggage I wouldn't recommend it.
Stayed 1 night in Apr 2024

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