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Four Points Flex By Sheraton Tokyo Ueno

Property class: 3

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Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

A modern indoor corridor with a wooden floor, metal railings, and lush greenery. - Four Points Flex By Sheraton Tokyo Ueno (Tokyo)
A laundry facility with two front-loading washing machines and two stacked dryers. - Four Points Flex By Sheraton Tokyo Ueno (Tokyo)
A hotel room with a bed, a desk, a chair, a nightstand, and two framed pictures on the wall. - Four Points Flex By Sheraton Tokyo Ueno (Tokyo)
A modern dining area with a long table, chairs, and a counter with a blue sign reading "TOKYO". - Four Points Flex By Sheraton Tokyo Ueno (Tokyo)
A building with a tiled facade, a blue awning, and a sign for 'Four Points Flex' hotel. - Four Points Flex By Sheraton Tokyo Ueno (Tokyo)
Close to Ueno Park and Sensoji Temple, Four Points Flex By Sheraton Tokyo Ueno provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

Room

  • Sleeps 2
  • Free wired internet

View all photos for Room, 1 Double Bed

A hotel room with a bed, a desk, a TV, and two framed pictures on the wall.

Room, 1 Double Bed

7.6 out of 10
Good
(7 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a window.

Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 Double Bed

A hotel room with a bed, a desk, a TV, and two framed pictures on the wall.

Room, 1 Double Bed

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Ueno, a neighborhood in Tokyo, Four Points Flex By Sheraton Tokyo Ueno is near a metro station. Tsukiji Outer Market and Tokyo Midtown are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Shinjuku Gyoen National Garden and Tokyo Disneyland®. Tokyo Disney Resort® and Tokyo DisneySea® are not to be missed. Visit our Tokyo travel guide
Map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005

What's nearby

  • A traditional Japanese building with a red exterior and grey roof, surrounded by cherry blossom trees.
    Ueno Park
    8 min walk - 0.4 miles
  • A store with shelves full of various bowls and plates.
    Kitchen Town
    9 min walk - 0.5 miles
  • A narrow street lined with shops and signs, including a shoe store and a restaurant.
    Ameyoko Shopping District
    11 min walk - 0.6 miles
  • A classical building with a green dome, a pond reflecting the structure, and autumn trees.
    Tokyo National Museum
    11 min walk - 0.6 miles
  • The entrance to Ueno Zoo with large turquoise letters and a wooden ceiling.
    Ueno Zoo
    12 min walk - 0.7 miles

Getting around

  • Iriya Station
    7 min walk
  • Ueno Station
    8 min walk
  • Haneda Airport (HND)
    42 min drive

Restaurants

  • 24会館 上野店
    3 min walk
  • おわん
    5 min walk
  • ASHURA BAR
    2 min walk
  • SULTAN 東上野店
    3 min walk
  • 晴々飯店
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: approximately JPY 1000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Four Points Flex By Sheraton Tokyo Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Four Points Flex By Sheraton Tokyo Ueno?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points Flex By Sheraton Tokyo Ueno?

Check-out is at 11 AM.

Where is Four Points Flex By Sheraton Tokyo Ueno located?

Located in Ueno, this hotel is within 1 mi (2 km) of Tokyo National Museum, Ueno Park, and Sensoji Temple. Tokyo Skytree and Tokyo Dome are also within 3 mi (5 km). Iriya Station is 7 minutes by foot and Inaricho Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points Flex By Sheraton Tokyo Ueno Reviews

8.0

Very Good

8.2

Cleanliness

8.2

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 311 out of 1003 reviews
Rating 8 - Good. 422 out of 1003 reviews
Rating 6 - Okay. 183 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given its positioning as a business hotel and its comparatively reasonable rates for the area, the property offers excellent value for money. While it may not provide the extensive amenities or luxury of higher-end hotels nearby, the overall experience is well balanced against the price, making it a practical and worthwhile choice for business and short-stay travelers.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy process and helpful staff. Enjoyed my stay immensely.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Cong-Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe. Small rooms but typical of Japan. Comfy bed.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room the staff was very nice if I return to Japan will definitely be staying here again
Stayed 13 nights in Dec 2025
Verified review

8/10 Good

Briana

Liked: Cleanliness
Clean room, helpful staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay here. It is great value for the money and comfortable beds, spacious (for Japan) rooms.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it’s stellar location and the amability of the staff!
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Rosabel

Liked: Cleanliness, staff & service, amenities
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

ARTEE

Liked: Cleanliness, amenities, property conditions & facilities
Nice cozy room … small but from what I heard that is normal in Japan … close to everything … friendly staff
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small but clean rooms, great staff, nearby shops and transportation
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Blesilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but content because of cleanliness.Thank you
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has free coffee 24/7, coin laundry, larger sized rooms (in comparison to Tokyo), and very friendly staff!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

TRINH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Close to Ueno train station making it easy to get around. In a quieter part of the city, a plus. Rooms were small, but that was expected.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Yue Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly for a short stay.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Yu Chuan

Liked: Cleanliness, staff & service, property conditions & facilities
Close Ueno Station, very convenient for transportation.
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Cheep and cheerful business hotel with a comfy bed and close to Ueno Park
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Sebastian

Liked: Staff & service, property conditions & facilities, room comfort

Comfortable stay in Ueno

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Mei Tai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good customer service!
Stayed 6 nights in Apr 2024
Verified review

10/10 Excellent

Francisco Javier Tapia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Bathrooms are clean and good. Around 7 minute walk from Iriya Exit at Ueno station. Easily accessible from anywhere and easy to go to everywhere in Tokyo.
Stayed 8 nights in Aug 2023
Verified review

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

NIall

Liked: Cleanliness, staff & service

Just right for day sightseeing base

Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option to stay. Walking distance to Ueno station. Tons of restaurants in the area. Rooms are a little small.
Stayed 7 nights in Jun 2024