See all properties

Sutton Place Hotel Ueno

2.5 star property
Hotel in Tokyo, a short walk to Ueno Park

Choose dates to view prices

Photo gallery for Sutton Place Hotel Ueno

Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board
Reception
Exterior
Full-size fridge, microwave, toaster, rice cooker
Junior Suite | In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized refrigerator/freezer
LCD TV
Free extra futon mattress
Hair dryer
Shower/tub combination
  • 17.2 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized refrigerator/freezer
LCD TV
Free extra futon mattress
Hair dryer
Shower/tub combination
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Full-size fridge, microwave, toaster, rice cooker

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized refrigerator/freezer
LCD TV
Free extra futon mattress
Hair dryer
Shower/tub combination
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Full-sized refrigerator/freezer
LCD TV
Separate bedroom
Sofa bed - twin
Free extra futon mattress
  • 34.7 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized refrigerator/freezer
LCD TV
Free extra futon mattress
Hair dryer
Shower/tub combination
  • 18.7 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 4
  • 2 Twin Sofa Beds and 2 Twin Beds

View all photos for Standard Single Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Public bath

APA Hotel Ueno Ekimae

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,111 reviews
APA Hotel Ueno Ekimae

About the neighborhood

Map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005

What's nearby

  • Ueno Park - 9 min walk - 0.5 miles
  • Ueno Zoo - 13 min walk - 0.7 miles
  • Sensoji Temple - 2 min drive - 1.6 miles
  • Tokyo Skytree - 4 min drive - 2.3 miles
  • Tokyo Dome - 5 min drive - 2.5 miles

Getting around

  • Inaricho Station - 7 min walk
  • Keisei-Ueno Station - 9 min walk
  • Narita Intl. Airport (NRT) - 68 min drive

Restaurants

  • ‪大江戸そば - ‬12 min walk
  • ‪晴晴飯店 - ‬1 min walk
  • ‪ニコBAR ケ・セラ・セラ 上野店 - ‬1 min walk
  • ‪祥龍刀削麺荘上野店 - ‬1 min walk
  • ‪陣矢東京油そば伝承館 - ‬2 min walk

About this property

Sutton Place Hotel Ueno

Hotel near Ueno Park
Close to Ueno Zoo and University of Tokyo, Sutton Place Hotel Ueno provides amenities like laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A front-desk safe, smoke-free premises, and a vending machine
  • Luggage storage
Room features
All 50 rooms feature comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and bidets
  • 32-inch LCD TVs with digital channels
  • Communal kitchens, full-sized refrigerators/freezers, and microwaves

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: 9:00 PM
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Frequently asked questions

Is Sutton Place Hotel Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutton Place Hotel Ueno?

This property doesn't offer parking.

What time is check-in at Sutton Place Hotel Ueno?

Check-in start time: 4:30 PM; Check-in end time: 9:00 PM.

What time is check-out at Sutton Place Hotel Ueno?

Check-out is at 11:00 AM.

Where is Sutton Place Hotel Ueno located?

Located in Ueno, this hotel is within a 10-minute walk of Ameyoko Shopping District and Ueno Park. Sensoji Temple and Ueno Zoo are also within 1 mi (2 km). Inaricho Station is 7 minutes by foot and Iriya Station is 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Sutton Place Hotel Ueno Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 76 out of 222 reviews
Rating 8 - Good. 83 out of 222 reviews
Rating 6 - Okay. 40 out of 222 reviews
Rating 4 - Poor. 19 out of 222 reviews
Rating 2 - Terrible. 4 out of 222 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Stayed 3 nights in Apr 2025

8/10 Good

Kai Kwong

Liked: Cleanliness, staff & service, property conditions & facilities

A fair place to stay

This is a affordable place to stay, it's location is good. It has high CP value. I recommend the hotel to remove the chair to save some space.
Stayed 2 nights in Jan 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities
Road noise, and curtins let alot of light through but still i nice friendly place to stay
Stayed 1 night in Mar 2025

8/10 Good

wing hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location. Within 5-10 mins from Ueno JR station
Stayed 3 nights in Dec 2024

6/10 Okay

EDSON KENJI

Liked: Cleanliness
Location of propertie is not bad. Not so far from Ueno station. But we can hear (not loudly) the train running from the room early morning. Need a remodel
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

business travel

Very clean, that's it.
Stayed 1 night in Jan 2025

6/10 Okay

SIN MING

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2025

10/10 Excellent

まりな

Liked: Cleanliness, staff & service, property conditions & facilities
was very happy with the service by staff at Sutton Place Hotel Ueno.
Stayed 1 night in Oct 2024

8/10 Good

Wei Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Stayed 2 nights in Dec 2024

8/10 Good

Dexter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient and the room was nice.
Stayed 3 nights in May 2024

6/10 Okay

Victoria

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby. The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though. Location very convenient to UENo station. Staff are polite.
Stayed 1 night in Dec 2024

8/10 Good

Veerasit

Liked: Cleanliness, staff & service, amenities
Moderate price for good room size, walkable area, Check-in time at 16:30 is too late, no breakfast provided but lots of fast food restaurant in the area
Stayed 6 nights in Dec 2024

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very comfortable to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.
Stayed 3 nights in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.
Stayed 2 nights in Dec 2024

10/10 Excellent

Pioray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Ueno

Great stay! Prime location. It’s close to Ueno station and the Ueno Kesei Skyliner if you’re flying in from Narita Airport. The rooms are small, and the bathroom layout is different than what you see in most Tokyo hotels, but it’s cozy. Most staff didn’t speak English but they’re so great and will help with anything! Will be back soon!
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Card keys will be more convenient
Stayed 4 nights in Nov 2024

8/10 Good

Jennifer

Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Stayed 1 night in Apr 2024

10/10 Excellent

Xuanyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ueno area was very convenient and the subway is very near
Stayed 1 night in May 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, perfect bedding
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Staff & service
The reception has limited time. Although the hotel leaves us the contact number when staff are not around, it didn’t work for a while. I needed to leave a luggage in the morning until the next stay after a week. I almost missed the flight as none responded to my calls.
Stayed 1 night in Jan 2025

10/10 Excellent

Tun hsueh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2024