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Sutton Place Hotel Ueno

Property class: 2.5

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Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board - Sutton Place Hotel Ueno (Tokyo)
Full-size fridge, microwave, toaster, rice cooker - Sutton Place Hotel Ueno (Tokyo)
Reception - Sutton Place Hotel Ueno (Tokyo)
Exterior - Sutton Place Hotel Ueno (Tokyo)
Reception - Sutton Place Hotel Ueno (Tokyo)
Sutton Place Hotel Ueno in central Tokyo offers easy access to Ueno Park and Sensoji Temple. Guests enjoy the convenient location and practical amenities like laundry facilities and in-room WiFi, ensuring everyone stays connected throughout their visit.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Room options

Available filters for rooms
Showing 10 of 10 rooms

Standard Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer

Deluxe Double Room

  • Sleeps 2

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 4

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

8.0 out of 10
Very good
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Standard Single Room

  • Sleeps 1

View all photos for Standard Twin Room

Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer

Standard Twin Room

  • Sleeps 2

About the neighborhood

Located in Ueno, a neighborhood in Tokyo, Sutton Place Hotel Ueno is in the entertainment district and near a metro station. Sensoji Temple and Tokyo Imperial Palace are notable landmarks, and some of the area's popular attractions include Ueno Zoo and Shinjuku Gyoen National Garden. Looking to enjoy an event or a game? See what's going on at Tokyo Dome or Nippon Budokan. Visit our Tokyo travel guide
Map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005

What's nearby

  • Ueno park Shinobazu pond and modern buildings at autumn in Tokyo, Japan
    Ueno Park
    5 min walk - 0.3 miles
  • Ameyoko Shopping District
    Ameyoko Shopping District
    7 min walk - 0.4 miles
  • AGGYR7 tiger, Ueno Zoo, Tokyo, Japan
    Ueno Zoo
    9 min walk - 0.5 miles
  • Tokyo National Museum
    Tokyo National Museum
    11 min walk - 0.6 miles
  • Sensoji Temple
    Sensoji Temple
    19 min walk - 1.0 mile

Getting around

  • Inaricho Station
    7 min walk
  • Keisei-Ueno Station
    9 min walk
  • Narita Intl. Airport (NRT)
    79 min drive

Restaurants

  • Gong cha
    12 min walk
  • マイカリー食堂
    2 min walk
  • そばいち二八エキュート上野店
    12 min walk
  • おわん
    2 min walk
  • 東京油そば伝承館 陣矢 上野の陣
    2 min walk

About this property

Sutton Place Hotel Ueno

Hotel near Ueno Park
Close to Ueno Zoo and Sensoji Temple, Sutton Place Hotel Ueno provides amenities like laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Luggage storage, a front-desk safe, and smoke-free premises
  • A vending machine
Room features
All 50 rooms feature comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and bidets
  • 32-inch LCD TVs with digital channels
  • Communal kitchens, full-sized refrigerators/freezers, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Frequently asked questions

Is Sutton Place Hotel Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Sutton Place Hotel Ueno?

Check-in start time: 4:30 PM; Check-in end time: midnight.

What time is check-out at Sutton Place Hotel Ueno?

Check-out is at 11:00 AM.

Where is Sutton Place Hotel Ueno located?

Located in Ueno, this hotel is within a 10-minute walk of Ameyoko Shopping District and Ueno Park. Sensoji Temple and Ueno Zoo are also within 1 mi (2 km). Inaricho Station is 7 minutes by foot and Iriya Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sutton Place Hotel Ueno Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 100 out of 277 reviews
Rating 8 - Good. 96 out of 277 reviews
Rating 6 - Okay. 55 out of 277 reviews
Rating 4 - Poor. 20 out of 277 reviews
Rating 2 - Terrible. 6 out of 277 reviews

Reviews

Verified

8/10 Good

Te Atu Rangi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly who knew some English which helps with language barriers
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

MO CHANG

Liked: Cleanliness, staff & service, amenities
Staff is kind and nice, room is clean
Stayed 2 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities
Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, a lot of dining options around area.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient and the room was nice.
Stayed 3 nights in May 2024
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

DESMOND

Liked: Staff & service, property conditions & facilities, room comfort
Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it). Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very comfortable to stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

まりな

Liked: Cleanliness, staff & service, property conditions & facilities
was very happy with the service by staff at Sutton Place Hotel Ueno.
Stayed 1 night in Oct 2024
Verified

8/10 Good

wing hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location. Within 5-10 mins from Ueno JR station
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Jennifer

Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Pioray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go-to place to stay in Tokyo. It's close to Ueno station and has easy access to everything you need. If you enjoy walking, you can easily get to Ameyoko, Senso-ji, Skytree, Kappabashi-dori, and even Akihabara. Staff is friendly, and it's a very unique place to stay.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

Ching-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Ueno-Station. Great location. Room is a little small.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High CP value

Hotel location is convenient within easy walking distance. The suite room is comfortable for 3 person’s stay. The staff is friendly and helpful.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Grace

Liked: Cleanliness, staff & service
The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Ueno

Great stay! Prime location. It’s close to Ueno station and the Ueno Kesei Skyliner if you’re flying in from Narita Airport. The rooms are small, and the bathroom layout is different than what you see in most Tokyo hotels, but it’s cozy. Most staff didn’t speak English but they’re so great and will help with anything! Will be back soon!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Norio

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, clean, everything works fine.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

hon kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location, clean room & friendly staff

hotel located pretty close to Ueno JR station, room is clean & tidy. I stay 2 days, there are no cleaning service, need to get towels myself. I feel not a big deal.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

EDSON KENJI

Liked: Cleanliness
Location of propertie is not bad. Not so far from Ueno station. But we can hear (not loudly) the train running from the room early morning. Need a remodel
Stayed 1 night in Mar 2025
Verified

8/10 Good

Wei Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Stayed 2 nights in Dec 2024