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Luana Shibuya

Property class: 2.5

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Exterior - Luana Shibuya (Tokyo)
Property entrance - Luana Shibuya (Tokyo)
Deluxe Twin Room | Desk, laptop workspace, iron/ironing board, free WiFi - Luana Shibuya (Tokyo)
Mini-fridge, microwave, stovetop, electric kettle - Luana Shibuya (Tokyo)
Queen Room | Desk, laptop workspace, iron/ironing board, free WiFi - Luana Shibuya (Tokyo)
Luana Shibuya creates the perfect balance between comfort and connectivity. Guests appreciate the convenience of in-room WiFi for staying connected, while the knowledgeable multilingual staff helps navigate any questions or requests for a truly hassle-free experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Queen Room

Queen Room | Desk, laptop workspace, iron/ironing board, free WiFi

Queen Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

About the neighborhood

Shibuya, a neighborhood in Tokyo, is home to Luana Shibuya. The area's natural beauty can be seen at Ueno Park and Tokyo Bay, while Shinjuku Gyoen National Garden and Ueno Zoo are popular area attractions. Check out an event or a game at National Stadium, and consider making time for Tokyo Disneyland®, a top attraction not to be missed. Visit our Tokyo travel guide
Map
3-8-11 Hatagaya, Shibuya, Tokyo, Tokyo, 151-0072

What's nearby

  • skyline aerial view of shinjuku in Tokyo, Japan
    Tokyo Opera City Tower
    16 min walk - 0.9 miles
  • Shinjuku Central Park
    Shinjuku Central Park
    19 min walk - 1.1 miles
  • Yoyogi Park
    Yoyogi Park
    3 min drive - 1.1 miles
  • Tokyo Metropolitan Government Building
    Tokyo Metropolitan Government Building
    3 min drive - 1.5 miles
  • Tokyo Opera City Concert Hall
    13 min walk - 0.7 miles

Getting around

  • Hatagaya Station
    7 min walk
  • Sasazuka Station
    16 min walk
  • Haneda Airport (HND)
    42 min drive

Restaurants

  • ねじ式
    3 min walk
  • Sunday Bake Shop
    2 min walk
  • concent
    3 min walk
  • キッチンかねじょう
    3 min walk
  • GATO
    1 min walk

About this property

Luana Shibuya

Hotel near Shinjuku Gyoen National Garden
Near National Stadium, Luana Shibuya provides everything you need. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Multilingual staff and smoke-free premises
Room features
All guestrooms at Luana Shibuya offer comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs.
Other amenities include:
  • Bathrooms with separate tubs/showers and bidets
  • Flat-screen TVs with digital channels
  • Kitchenettes, mini fridges, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Griddle
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Washing machine

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Luana Shibuya Hotel
Luana Shibuya Tokyo
Luana Shibuya Hotel Tokyo

Frequently asked questions

Is Luana Shibuya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Luana Shibuya doesn't offer parking.

What time is check-in at Luana Shibuya?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Luana Shibuya?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Luana Shibuya located?

Located in Shibuya, this hotel is 1 mi (1.5 km) from Shinjuku Central Park and within 3 mi (5 km) of Shibuya Crossing and Meiji Jingu Shrine. Shinjuku Gyoen National Garden is 2.4 mi (3.8 km) away. Sasazuka Station is 16 minutes by foot and Nishi-shinjuku-gochome Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Luana Shibuya Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Amenities

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 56 out of 106 reviews
Rating 8 - Good. 30 out of 106 reviews
Rating 6 - Okay. 13 out of 106 reviews
Rating 4 - Poor. 3 out of 106 reviews
Rating 2 - Terrible. 4 out of 106 reviews

Reviews

Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, no staff on site, directions in booking were clear and understandable to check in and check out.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Was in a nice proximity to stations and major cities. Was clean and the amenities were nice! Thank you!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

Hotel was very clean and extremely functional. Felt very safe and had all of the amenities we needed!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities
Clean room close to local stores. Quiet area
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

kurt e

Liked: Cleanliness, amenities
Very nice location. Room and accommodations are also very nice. Check-in was extremely difficult and confusing; took multiple attempts and phone calls before it was resolved. Not having any staff in the premises or a front desk seemed like a non-issue when making reservations but it turned out I missed having that resource available.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was beautiful and quiet in a busy city like Tokyo we couldn't hear any outside noise at night. the amenities in the hotel were also very nice. only thing could of been better would be some more and comfy pillows. would happily stay here again
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

Medhat

Liked: Cleanliness, amenities, property conditions & facilities
The room was in excellent and clean condition. The only reason I am giving it 3 Stars is because Expedia was now upfront that there were no elevator and there’s no front reception in this hotel clearly right in the description. It was very frustrating when we arrived and we realized there’s no front reception and the instructions in the Expedia email were not clear.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for being in Hatagaya Clean and comfortable. Close to various restaurants, stores and train station.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice & quiet. It’s more spacious than most of the hotel rooms you can book in Tokyo. Neighborhood was nice and quiet. Short walk to the train station. Some good shops & restaurants nearby.
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Maria

Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.
Stayed 6 nights in Aug 2023
Verified

8/10 Good

Ted

Liked: Cleanliness
Disliked: Staff & service, amenities
Really liked this property. Only had a few issues with the hotel. Other than there’s actually no staff there the neighborhood was nice and lots of small eateries around. We had issues with the door lock. Which wasn’t operating properly. Also it’s a walk up so keep that in mind. The room is actually a lot bigger than most hotels so that’s a plus.
Stayed 3 nights in Mar 2024
Verified

4/10 Poor

Seiji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property always has problems of difficulties of check-in using display pad with slow responsibilities and electric door access key touch pad with low battery, and smell of sewage in the room. Although cleaning work of house keeping seems to be well done, however engineering work of sewage system cleaning is not properly done by the owner management due to cutting the cost policy. Judging from the location of Hatagaya closing to down town Shinjuku Station and level of the facilities of this hotel, the price of the room is rather expensive. Better to find out others, if you can.
Stayed 4 nights in Sep 2023
Verified

6/10 Okay

Francisco

Disliked: Amenities
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
Stayed 10 nights in May 2025
Verified

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort

Live like a Local

We arrived late afternoon/early evening. It was hot in Tokyo! There was self check-in outside, that took a little longer than we had hoped, since we had been travelling all day, was tired, hot, and had to look for documents for check-in. Once we completed that step, we walked into a clean place (we had 2 twin beds). It was a culture shock to see the differences compared to America, but after a week, we adjusted. There is limited space to hang clothes or put them away, so my adult daughter and I kept most of our things in our luggage on the floor. There is a stove top, small refrigerator, and sink to cook, but we ate out. The place is in a residential area, and very quiet. It is walking distance to the bus stop and train station. By the end of our week, we were feeling like we lived the way the local people do.
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and had everything we needed, staff was incredibly helpful and kind!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Ma Benaluz

Liked: Cleanliness, amenities, property conditions & facilities
clean room it has microwave , ref, washing machine which really a convinient
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Polly A

Liked: Cleanliness, amenities, property conditions & facilities
Kitchen needs to have an outlet for the kettle .
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Mindy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious, very cute and nice quiet area. Exceeded my expectations. Easy check in and out. My translator app really came in handy to understand the house rules. I loved it.
Stayed 2 nights in Feb 2026