See all properties

Gennoya

2.5 star property
A peaceful retreat near Shinjuku Gyoen National Garden provides a quiet base while keeping Tokyo's vibrant attractions within easy reach

Choose dates to view prices

Photo gallery for Gennoya

Property entrance - Gennoya (Tokyo)
Interior - Gennoya (Tokyo)
Interior - Gennoya (Tokyo)
Studio Room (4) | Private kitchen | Fridge, microwave, electric kettle - Gennoya (Tokyo)
Single Room (1) | Desk, free WiFi - Gennoya (Tokyo)
Gennoya sits just steps from the National Stadium in a tranquil pocket of Tokyo. Travelers appreciate the practical laundry facilities that make longer stays comfortable, while the free in-room WiFi helps them plan their next day's adventures around the city.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Single Room (1)

Single Room (1) | Desk, free WiFi

Single Room (1)

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Studio Room (2)

Desk, free WiFi

Studio Room (2)

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (3)

Studio Room (3) | Desk, free WiFi

Studio Room (3)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (4)

Studio Room (4) | Desk, free WiFi

Studio Room (4)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (5)

Studio Room (5) | Desk, free WiFi

Studio Room (5)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (6)

Studio Room (6) | Desk, free WiFi

Studio Room (6)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 1 Queen Bed OR 2 Twin Bunk Beds
  • Free WiFi

About the neighborhood

Shinjuku, a neighborhood in Tokyo, is home to Gennoya. Tokyo Midtown and Roppongi Hills are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ueno Park and Tokyo Bay. Shinjuku Gyoen National Garden and Tokyo Disneyland® are not to be missed. Visit our Tokyo travel guide
View more Guest Houses in Tokyo
Map
4-3 Aizumicho, Tokyo, Tokyo, 160-0005

What's nearby

  • Shinjuku Gyoen National Garden
    Shinjuku Gyoen National Garden
    16 min walk - 0.9 miles
  • 国立競技場付近を空撮
    Meiji Jingu Stadium
    7 min drive - 2.7 miles
  • Tokyo Toy Museum
    3 min walk - 0.2 miles
  • Isetan Department Store Shinjuku
    19 min walk - 1.0 mile
  • Shinjuku Isetan
    4 min drive - 1.3 miles

Getting around

  • Yotsuya-Sanchome Station
    2 min walk
  • Shinanomachi Station
    13 min walk
  • Haneda Airport (HND)
    36 min drive

Restaurants

  • バーガーキング
    2 min walk
  • サイゼリヤ
    2 min walk
  • 日高屋
    1 min walk
  • 妻家房
    1 min walk
  • 蕎麦いまゐ
    2 min walk

About this property

Gennoya

Guesthouse near Shinjuku Gyoen National Garden
Close to National Stadium, Gennoya provides amenities like laundry facilities. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Smoke-free premises
Room features
All guestrooms at Gennoya have comforts such as air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 24-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and video-game consoles

Similar properties

Modern Japanese Tatami Room (4 People) | In-room safe, individually decorated, individually furnished, desk
City Hotel N.U.T.S.
Shinjuku
  • Pet friendly
  • Air conditioning
  • Breakfast available
  • Parking available
7.8 out of 10, Good, 716 reviews
City Hotel N.U.T.S.
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Video game console
  • Video games

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property is professionally cleaned

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Gennoya Tokyo
Gennoya Guesthouse
Gennoya Guesthouse Tokyo

Frequently asked questions

Is Gennoya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Gennoya?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Gennoya?

Check-out is at 10:00 AM.

Where is Gennoya located?

Located in Shinjuku, this guesthouse is within 1 mi (2 km) of Isetan Department Store Shinjuku, Shinjuku Gyoen National Garden, and National Stadium. Tokyo Imperial Palace and Shibuya Crossing are also within 3 mi (5 km). Yotsuya-Sanchome Station is only a 2-minute walk and Akebonobashi Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Gennoya Reviews

9.0

Wonderful

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 27 out of 44 reviews
Rating 8 - Good. 12 out of 44 reviews
Rating 6 - Okay. 3 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

Reviews

Verified

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a 5 min walk from the main train station, clean hotel and convenient location with a lot of things to do and see. We loved the stay.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Phoebe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Very close to the train station and buses. No cutlery. Poor quality towels. Very comfortable beds. Great restaurants in the area. We enjoyed our time here.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jiayuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent with 7-11 and one subway within 5 mins walk. Only one stop away from the Shinjuku Gyoen National Garden that is a famous spot for sightseeing Cherry Blossoms. We stayed on the 3rd floor so super quiet. I’ve got quick response for all my queries. Highly recommend it for families travelling to Tokyo.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Charis

Convenient location, close to metro and convenience store, plenty of bedding for a family of 5.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Close to the station and places to eat.
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location close to Metro. Small but understandable for the price. There is a stove top and microwave but zero dishes (some paper cups and a frying pan and large stirring utensils only). lacks a clothes drying location as the dryer doesn't get clothes very dry. Onsite laundry. they only send you the code for the door the day before- so don't stress about not having it. Quick response time to questions.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities
We had a great stay here. Everything working fine. Self check-out made it easier. It’s close to the train station also.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rebecca Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Clean and very convenient. Located close to restaurants and shops. Super easy check in. Fantastic accommodation
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ana Marcela

Liked: Amenities, property conditions & facilities
Very clean & cozy stay. Located close to train stations, food, shopping. Quiet neighborhood, laundry in site was a blessing.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great self service hotel. Great for a family although keep in mind it is one big room, so difficult to enjoy the place once our kids were asleep. Room 5 or 6 are the best, because in the lower rooms the sound of people walking (jumping!) above can keep you awake at night. Excellent washing machines
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Sunshine Nemy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at this place. Staff very friendly and helpful. Responds to messages promptly. They let us check in 2 hrs early as long as no prior tenants on the check in day. Place is conveniently located to a train station, food places and shopping.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
This was the smallest place we stayed with 5 (3 adults and 2 children) but met all our needs. The kids had the most fun here due to the video game set up (mario bros 90's and mortal combat) after a long day of walking.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to food, trains, and entertainment
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Lisa

Comfortable for all of us. Liked the location
Stayed 2 nights in Dec 2023
Verified

8/10 Good

HAZEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family of 5 and our room was spacious enough for all of us! It’s pretty quiet building! There is laundry which is so convenient! The area is safe and lots of restaurants to choose from. So close to subway station. I definitely recommend this place! The only thing to change is that a towel was ripped, staff should have checked that and replaced.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort

Gennoya

We had a pleasant stay, with only a few minor complaints. The room is one of about a half dozen in a private apartment building at the end of a small cul de sac; there is no manager onsite. The shower smelled a little musty, though it was clean. The trash can organization system in the room was confusing (separating trash into plastics, etc.), and we weren't sure what to do with our food take-out plastic dishes. The walls are a little thin. One night, we could hear the neighbors and their child on the floor below us, walking and talking until about 11:00 p.m. In general, though, we had a quiet and pleasant stay. Gennoya is a quiet apartment building tucked away in a bustling neighborhood, only a few minutes walk to stores, restaurants, and trains. The location is excellent and convenient.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Good budget accommodations. Appreciated the fridge, freezer, hot plate and other amenities. Rooms were a decent size and had lots of beds for our family.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Loi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleaniless. Easy to walk to food store.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and roomy place to stay at a great price and great location!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Yi Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is near subway station and lots of convenient stores.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, super easy, accessible and overall just a amazing experience.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Takashi

Liked: Cleanliness
Good！
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Called for air conditioning questions and they responded quickly and assisted with our problem rapidly! Enjoyed everything!
Stayed 4 nights in Jul 2024
Verified

2/10 Terrible

Wing Tak

Disliked: Cleanliness, amenities, property conditions & facilities
於入住前一個月已提前提出取消，物業位於新宿御苑一帶、交通便利、旅遊旺季，加上通知時間充足，按一般市場情況重新出租並不困難。基於此類條件，業主通常會考慮全額或按比例退款，這亦是合理期待。 然而，屋主堅持以條款為由拒絕任何退款，但同時又多次催促我盡快確認取消，以便其重新放租。此處理方式前後矛盾，只照顧自身利益，卻要求旅客承擔全部風險，令人難以接受。 整體溝通缺乏彈性與誠意，只選擇性引用對自己最有利的部分，完全無視合理商業判斷及基本公平性。這次經驗令人非常失望，也提醒其他旅客預訂前要審慎考慮。 I requested a cancellation more than one month before the stay. Given the property’s location near Shinjuku Gyoen, its convenience, the peak travel season, and the early notice provided, it is objectively reasonable to expect that the listing could be rebooked without difficulty. Under such circumstances, most hosts would offer a full or partial refund, which is a fair and common practice. However, the host insisted on refusing any refund strictly based on the policy, while repeatedly urging me to confirm the cancellation so the listing could be re-rented immediately. This contradictory behaviour protects only the host’s interests and places all risk on the guest, which is extremely disappointing. Communication throughout the process lacked flexibility and goodwill. The host selectively relied on terms favourable only to themselves while ignoring basic fairness and reasonable business judgment. Overall, this experience was unsatisfactory, and future guests should take note before booking.
Stayed 6 nights in Dec 2025
Verified

2/10 Terrible

Seiya

Disliked: Cleanliness, staff & service, amenities
テレビが映らなくて残念でした
Stayed 1 night in Jan 2026