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Gennoya

2.5 star property
A peaceful retreat near Shinjuku Gyoen National Garden provides a quiet base while keeping Tokyo's vibrant attractions within easy reach

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Photo gallery for Gennoya

Property entrance - Gennoya (Tokyo)
Studio Room (4) | Private kitchen | Fridge, microwave, electric kettle - Gennoya (Tokyo)
Single Room (1) | Desk, free WiFi - Gennoya (Tokyo)
Interior - Gennoya (Tokyo)
Studio Room (6) | Bathroom | Free toiletries, hair dryer, slippers, towels - Gennoya (Tokyo)
Gennoya sits just steps from the National Stadium in a tranquil pocket of Tokyo. Travelers appreciate the practical laundry facilities that make longer stays comfortable, while the free in-room WiFi helps them plan their next day's adventures around the city.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

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Single Room (1) | Desk, free WiFi

Single Room (1)

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Studio Room (2)

Desk, free WiFi

Studio Room (2)

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (3)

Studio Room (3) | Desk, free WiFi

Studio Room (3)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (4)

Studio Room (4) | Desk, free WiFi

Studio Room (4)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (5)

Studio Room (5) | Desk, free WiFi

Studio Room (5)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (6)

Studio Room (6) | Desk, free WiFi

Studio Room (6)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 Queen Bed OR 2 Twin Bunk Beds
  • Free WiFi

About the neighborhood

Shinjuku, a neighborhood in Tokyo, is home to Gennoya. TeamLab Planets TOKYO and Tokyo Garden Theater are cultural highlights, and travelers looking to shop may want to visit Tokyo Midtown and Roppongi Hills. Shinjuku Gyoen National Garden and Tokyo Disney Resort® are not to be missed. Visit our Tokyo travel guide
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Map
4-3 Aizumicho, Tokyo, Tokyo, 160-0005

What's nearby

  • Shinjuku Gyoen National Garden
    Shinjuku Gyoen National Garden
    16 min walk - 0.9 miles
  • 国立競技場付近を空撮
    Meiji Jingu Stadium
    7 min drive - 3.2 miles
  • Tokyo Toy Museum
    3 min walk - 0.2 miles
  • Isetan Department Store Shinjuku
    19 min walk - 1.0 mile
  • Shinjuku Isetan
    4 min drive - 1.3 miles

Getting around

  • Yotsuya-Sanchome Station
    2 min walk
  • Shinanomachi Station
    13 min walk
  • Haneda Airport (HND)
    36 min drive

Restaurants

  • 妻家房
    1 min walk
  • 日高屋
    1 min walk
  • バーガーキング
    2 min walk
  • サイゼリヤ
    2 min walk
  • 鶏豚骨一學
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Video game console
  • Video games

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property is professionally cleaned

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Gennoya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Gennoya?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Gennoya?

Check-out is at 10:00 AM.

Where is Gennoya located?

Located in Shinjuku, this guesthouse is within 1 mi (2 km) of Isetan Department Store Shinjuku, Shinjuku Gyoen National Garden, and National Stadium. Tokyo Imperial Palace and Shibuya Crossing are also within 3 mi (5 km). Yotsuya-Sanchome Station is only a 2-minute walk and Akebonobashi Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Gennoya Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 51 reviews
Rating 8 - Good. 13 out of 51 reviews
Rating 6 - Okay. 3 out of 51 reviews
Rating 4 - Poor. 0 out of 51 reviews
Rating 2 - Terrible. 4 out of 51 reviews

Reviews

Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to train station! Wonderful quick responding staff and excellent shower pressure. Would stay here again!
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to check in. Everything was nice and tidy for my stay.
Stayed 1 night in May 2026
Verified

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a 5 min walk from the main train station, clean hotel and convenient location with a lot of things to do and see. We loved the stay.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Phoebe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Very close to the train station and buses. No cutlery. Poor quality towels. Very comfortable beds. Great restaurants in the area. We enjoyed our time here.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Good budget accommodations. Appreciated the fridge, freezer, hot plate and other amenities. Rooms were a decent size and had lots of beds for our family.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jiayuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent with 7-11 and one subway within 5 mins walk. Only one stop away from the Shinjuku Gyoen National Garden that is a famous spot for sightseeing Cherry Blossoms. We stayed on the 3rd floor so super quiet. I’ve got quick response for all my queries. Highly recommend it for families travelling to Tokyo.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Charis

Convenient location, close to metro and convenience store, plenty of bedding for a family of 5.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Close to the station and places to eat.
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location close to Metro. Small but understandable for the price. There is a stove top and microwave but zero dishes (some paper cups and a frying pan and large stirring utensils only). lacks a clothes drying location as the dryer doesn't get clothes very dry. Onsite laundry. they only send you the code for the door the day before- so don't stress about not having it. Quick response time to questions.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Loi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleaniless. Easy to walk to food store.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities
We had a great stay here. Everything working fine. Self check-out made it easier. It’s close to the train station also.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ana Marcela

Liked: Amenities, property conditions & facilities
Very clean & cozy stay. Located close to train stations, food, shopping. Quiet neighborhood, laundry in site was a blessing.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rebecca Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Clean and very convenient. Located close to restaurants and shops. Super easy check in. Fantastic accommodation
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing. Central to trains, convenience stores, eateries, police, banks…you name it. Communication with staff was excellent through the chat function of our Expedia boooing. Responded quickly with good information. There are washer/dryer machines on-site. The wash function works perfectly, the drying will take a long time. This seems standard though for dryers in Japan. I had a load drying in for 2 hours and it was all still damp. We ended up just hanging it all up in our room on the supplies coat hangers. After the first load, we used the dryer for underwear and socks only and it was done in an hour. Check in was easy, the room door has an electronic lock that uses a passcode instead of a card or key. Depending on what room you have, you may be walking up a bunch of stairs. Room was clean and tidy and had everything we needed. Beds and pillows were comfy. There is a toilet that is separate from the bathroom which is handy. As long as you understand that this is an apartment building and NOT a hotel, you will be fine staying here. There is no cleaning during your stay so you’ll have to wash your towels if you need to. Rubbish is not collected until after you check out but there were plenty of bins in our room so it was fine for the 5 nights that we stayed for. Overall we were happy with our stay. It was affordable, convenient and there are no complaints from us.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great self service hotel. Great for a family although keep in mind it is one big room, so difficult to enjoy the place once our kids were asleep. Room 5 or 6 are the best, because in the lower rooms the sound of people walking (jumping!) above can keep you awake at night. Excellent washing machines
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Sunshine Nemy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at this place. Staff very friendly and helpful. Responds to messages promptly. They let us check in 2 hrs early as long as no prior tenants on the check in day. Place is conveniently located to a train station, food places and shopping.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
This was the smallest place we stayed with 5 (3 adults and 2 children) but met all our needs. The kids had the most fun here due to the video game set up (mario bros 90's and mortal combat) after a long day of walking.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to food, trains, and entertainment
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Lisa

Comfortable for all of us. Liked the location
Stayed 2 nights in Dec 2023
Verified

8/10 Good

HAZEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family of 5 and our room was spacious enough for all of us! It’s pretty quiet building! There is laundry which is so convenient! The area is safe and lots of restaurants to choose from. So close to subway station. I definitely recommend this place! The only thing to change is that a towel was ripped, staff should have checked that and replaced.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort

Gennoya

We had a pleasant stay, with only a few minor complaints. The room is one of about a half dozen in a private apartment building at the end of a small cul de sac; there is no manager onsite. The shower smelled a little musty, though it was clean. The trash can organization system in the room was confusing (separating trash into plastics, etc.), and we weren't sure what to do with our food take-out plastic dishes. The walls are a little thin. One night, we could hear the neighbors and their child on the floor below us, walking and talking until about 11:00 p.m. In general, though, we had a quiet and pleasant stay. Gennoya is a quiet apartment building tucked away in a bustling neighborhood, only a few minutes walk to stores, restaurants, and trains. The location is excellent and convenient.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Abyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, nice laundry facilities and amenities provided.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

KENNETH

Liked: Cleanliness, amenities, property conditions & facilities
Location was great - very good value for money.
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The top floor unit had the strongest mold odor I have ever experienced. The entire building smelled and was being covered up with air fresheners. The cover up was so strong in the hallways my kids were running thru the stairs and lobby to minimize breathing it all in. The response fm the hotel was they could put more air fresheners in our unit. After we left the hotel- ALL of our luggage smelled moldy and like it had been in a wet damp basement. I get the sense the owners and or management have not been there themselves and have no idea what's going on or just don't care as long as they can fill the rooms. Def. regret booking a non refundable room and Expedia was completely unhelpful
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and roomy place to stay at a great price and great location!
Stayed 2 nights in Dec 2024