See all properties

Hotel Chichen Itza

3.5 star property
Family-friendly hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Lobby
Standard Double Room, Garden View, Poolside | Individually furnished, desk, iron/ironing board, bed sheets
Outdoor pool, pool umbrellas, sun loungers
Building design
Ecotours

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk

Room options

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Desk
Daily housekeeping
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

Highlights

Deck/patio
Individually furnished
Air conditioning
LED TV
Shower/tub combination
Private bathroom
Free bottled water
Minibar
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Villas Arqueologicas Chichen Itza

  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 629 reviews
Villas Arqueologicas Chichen Itza

About the neighborhood

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 3 min drive - 1.6 miles
  • Pyramid of Kukulkan - 7 min drive - 1.8 miles
  • Court of the Thousand Columns - 7 min drive - 1.8 miles
  • Cenote Ik kil - 7 min drive - 4.7 miles
  • Cenote Sagrado - 8 min drive - 1.8 miles

Getting around

  • Mérida International Airport (MID) - 108 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬15 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬1 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel near Pyramid of Kukulkan
Located close to Cenote Sagrado and Grutas de Balankanché, Hotel Chichen Itza provides free full breakfast, a poolside bar, and a terrace. The on-site restaurant, LOS ARCOS, offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Concierge services, multilingual staff, and luggage storage
  • Outdoor furniture, a porter/bellhop, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning.
More conveniences in all rooms include:
  • Tubs or showers and free toiletries
  • 29-inch LED TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Chichen Itza?

Self parking is free at this property.

What time is check-in at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Chichen Itza?

Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).

Where is Hotel Chichen Itza located?

This family-friendly Pisté hotel is located near a boardwalk/promenade, within 2 mi (3 km) of Pyramid of Kukulkan, Court of the Thousand Columns, and Cenote Sagrado. Grutas de Balankanché and Plataforma de las Águilas y los Jaguares are also within 2 mi (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 755 reviews
Rating 8 - Good. 274 out of 755 reviews
Rating 6 - Okay. 94 out of 755 reviews
Rating 4 - Poor. 19 out of 755 reviews
Rating 2 - Terrible. 10 out of 755 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

It was a nice place to stay
Stayed 1 night in Apr 2025

10/10

Wonderful hotel with friendly staff.
Stayed 1 night in Apr 2025

10/10

This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Stayed 1 night in Mar 2025

10/10

Great! Thanks!
Stayed 1 night in May 2025

10/10

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Stayed 1 night in Feb 2025

10/10

Great place to stay for an early start to enter Chichen Itza before all the buses show up.
Stayed 1 night in Jan 2025

6/10

Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025

6/10

Perfect adequate for what we needed
Stayed 2 nights in Feb 2025

6/10

Was ok.

6/10

Nice for a roadside hotel
Stayed 1 night in Oct 2024

4/10

Easy check in and check out. Included breakfast was fantastic. Nice property but needs some maintenance
Stayed 1 night in Jan 2025

10/10

I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Stayed 2 nights in Dec 2024

10/10

Nice property.
Stayed 1 night in Nov 2024

10/10

This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.
Stayed 1 night in Jan 2025

10/10

Great place to stay
Stayed 1 night in Jul 2023

8/10

Good option closest to Chichen Itza.
Stayed 1 night in Jul 2024

8/10

Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Stayed 1 night in Oct 2024

10/10

Beautiful hotel
Stayed 2 nights in May 2024

10/10

Clean & great service
Stayed 2 nights in Sep 2024

8/10

This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
Stayed 1 night in Jan 2025

10/10

great location and nice staff
Stayed 1 night in Mar 2023

10/10

Beautiful property and convenient location for everything we needed to do in the area.
Stayed 1 night in Jul 2023

8/10

Hotel was nice and close to chichen itza. Staff were very helpful with questions we had. Room was a good for the one night we needed. We stayed here for our stop to chichen itza and it was comfortable for that. Furniture is outdated and the chairs by the pool could use being changed. Beds a bit hard but not terrible. The rooms could use some maintence just from being old but nothing major. It worked for our one night.
Stayed 1 night in Jan 2025

10/10

Beautiful place to stay, people are very friendly. Food at the restaurant was delicious!
Stayed 1 night in Jun 2023

10/10

Staff is friendly, quiet location, close to Chichen Itzá archeological site
Stayed 1 night in Mar 2023