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One Tijuana Otay

Property class: 3

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Photo gallery for One Tijuana Otay

A room with a hanging chair, a bean bag, and a wall-mounted light fixture. - One Tijuana Otay (Tijuana)
A modern living area with a sofa, ottomans, and a wall with a geometric pattern and a motivational quote. - One Tijuana Otay (Tijuana)
A modern conference room with multiple tables and chairs, a flat-screen TV mounted on the wall, and a patterned wall design. - One Tijuana Otay (Tijuana)
A multi-story hotel with a prominent 'one hotel' sign on the facade. - One Tijuana Otay (Tijuana)
A modern hotel room with a bed, bedside table, and a desk with a chair. - One Tijuana Otay (Tijuana)
At One Tijuana Otay, you can look forward to a free breakfast buffet, laundry facilities, and a snack bar/deli. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Laundry

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

A modern hotel room with a neatly made bed, a desk with a laptop, and a chair.

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(92 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

A neatly made bed with a textured pillow, a wooden table, and a blue chair in a modern room with geometric wall patterns and a hanging light fixture.

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(37 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

Bed in dormitory STANDARD

  • Sleeps 1

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4

DOUBLE SUPERIOR

  • Sleeps 4

About the neighborhood

Located in Tijuana, One Tijuana Otay is connected to a shopping center. Travelers eager for a bit of culture can stop by North Island Credit Union Amphitheatre, while those who have shopping on the agenda may want to visit Macroplaza Insurgentes and Las Americas Premium Outlets. Sesame Place San Diego and High Performance Center in Tijuana are also worth visiting. Visit our Tijuana travel guide
Map
Ave. Aeropuerto 1600, Lote 20, Baja California Norte, Tijuana, BC, 22390

What's nearby

  • Alameda Otay
    1 min walk - 0.0 miles
  • Caliente Casino
    2 min walk - 0.1 miles
  • Autonomous University of Baja California
    10 min walk - 0.6 miles
  • U.S. Consulate General Tijuana
    15 min walk - 0.8 miles
  • High Performance Center in Tijuana
    17 min walk - 0.9 miles

Getting around

  • Beyer Blvd Trolley Station
    22 min drive
  • San Diego Santa Fe Depot
    27 min drive
  • Tijuana Intl. Airport (TIJ)
    11 min drive

Restaurants

  • Café de la Flor
    9 min walk
  • Starbucks
    2 min walk
  • Sirloin Stockade
    2 min walk
  • Tacos El Gallito
    9 min walk
  • Buffalo Wild Wings
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 100 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Built in 2018
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Energy-saving switches used
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is One Tijuana Otay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 100 per day.

What time is check-in at One Tijuana Otay?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at One Tijuana Otay?

Check-out is at noon.

Where is One Tijuana Otay located?

Situated near the airport, this hotel is within 1 mi (2 km) of Alameda Otay and U.S. Consulate General Tijuana. Caliente Casino and Otay Sports Fields are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

One Tijuana Otay Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 905 out of 1487 reviews
Rating 8 - Good. 295 out of 1487 reviews
Rating 6 - Okay. 161 out of 1487 reviews
Rating 4 - Poor. 57 out of 1487 reviews
Rating 2 - Terrible. 69 out of 1487 reviews

Reviews

Verified review

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, lots of parking, clean room, good water pressure, great restaurants and bars within walking distance…we loved our stay!!!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to my purpose (visa renewal), full of restaurants and cafeterias
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joaquin

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were very helpful
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service I loved
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, just minor hiccups with lining. Breakfast is good, security is great. Parking is cheap.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities
Super convenient, easy check-in Breakfast was not all of that, but it was great to have something before everything else opened up Staff was amazing and kind, we do not encounter any issues at all The shopping center was great, we had so many options to eat and shop at a walking distance After needing to return to Tijuana, we absolutely came back for a second trip that lasted a week and we booked this hotel again
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here many times is located inside a big outdoor shopping center very nice place but the last couple times we’ve had issues with parking front desk does charge you for parking (100 pesos) they validate the ticket you can use it to go in and out this past week apparently we had to ring the buzzer when going out and they let you out once you give them your room number it was hell kept buzzing nobody answered had a huge line behind somehow I was able to get out turn and go to the front desk receptionist told me she had nothing to do with it and I had to take the issue with the shopping center which I did there’s someone that works from a window she claimed I never buzzed them to let me out I have pictures and videos this took a good 40 min to get out the kitchen break room most of the tables were dirty you saw people sleeping many barefooted cleaning lady sitting on the hallway on her phone very bad experience!!!!!!!!
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Reyes

Disliked: Staff & service, amenities, property conditions & facilities
I stayed at One Tijuana Otay for one night. The location is excellent, with plenty of restaurants, bars, grocery stores, and shopping within walking distance. The complimentary breakfast was also a nice bonus. The room itself was very basic. It was clean, but don't expect many amenities. There is no closet, safe, or refrigerator, and I found the bed to be less comfortable than expected. The biggest issue was the air conditioning. I turned it on when I checked in around 5 PM, but when I returned later that evening, it was blowing air but not cooling the room. A technician temporarily fixed it, but less than an hour later it stopped working again. By late evening the room was uncomfortably hot. I called the front desk, but no one answered, so I had to go downstairs. I was told the hotel was full and the technician had already left. They promised to update me if another room became available, but no one ever followed up. I ended up spending the night in a hot room. At checkout I was told that because I booked through Expedia, the hotel couldn't offer any compensation. Parking also costs 100 pesos per night. Great location, but the AC issue and lack of follow-up would make me choose another hotel next time.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, amenities
I love this hotel simple, clean good service and great location
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and super convenient to US consulate as you cannot bring electronics. Neighborhood is very very good with a lot to do. Even a movie theater. And sport bar porter’s has excellent vibe, too.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Sep 2026
Verified review

4/10 Poor

Raul

Liked: Cleanliness
There is a night club right in front of the hotel. We stayed Friday night and could not sleep until 4am , walls are so thin that you can hear everything from the next room.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here and its a great spot close to the border and airport. Love the breakfast buffet and that the plaza is open late to walk around and get a coffee or food. Rooms are great and super comfy beds. Staff os always welcoming too.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is was the only issue Everything else good
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Bernie

Liked: Staff & service, property conditions & facilities
Breakfast was ok rooms are small and wals thin
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Luis Antonio Herrera

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dirty bathroom and shower the bedroom linen was filthy it’s a run down hotel not suitable for family’s
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Leonardo

Hotel is Inside a shopping mall with secure parking that you have to pay. Breakfast was good. Place ok for one night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in May 2026
Verified review

6/10 Okay

martin

Liked: Staff & service
Ok
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2026