Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
Pros = convenience, ease of valet and check in/out! Extremely nice staff! Superb breakfast (freshly made omlettes made to order!) clean rooms well stocked with amenities!
Cons = bar closes at 10!!! Too early for boston life
Comment from Hotel Management
Apr 16, 2024 by Casey W. , Hotel Management
While we are happy to hear that overall your visit to Courtyard Boston Downtown was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback.
by A verified traveler
Posted Apr 9, 2024 on Expedia
You can't get any closer to the theater. It's just a walk across the street. Parking only a block away. There are a handful of restaurants only blocks away. The staff were very friendly. The rooms were immaculate. And the beds were very comfortable. I would stay here again and recommend to a friend.
Comment from Hotel Management
Apr 10, 2024 by Casey W. , Hotel Management
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!
by A verified traveler
Posted Apr 6, 2024 on Expedia
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Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted Apr 6, 2024 on Expedia
I have stayed here off and on for 4 yrs. They helped me alot with my now 7 who was 3yrs old who got attacked by a dog and needed skin grafting, etc at Boston Mass General.
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thank you for your review. While your trips to our hotel have not been leisure trips, I am happy to hear that my staff has been helpful during your stays. We look forward to seeing you again soon.
by A verified traveler
Posted Apr 5, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thanks for brightening our day! We look forward to being here for you on your next visit!
by A verified traveler
Posted Apr 4, 2024 on Expedia
Great
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thanks for brightening our day! We look forward to being here for you on your next visit!
by A verified traveler
Posted Apr 4, 2024 on Expedia
Great hotel!
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
by A verified traveler
Posted Apr 3, 2024 on Expedia
Bed was comfortable and room was clean. Hotel was inviting and dining options are good. I was awaken at 2am by what sounded like maintenance trying to get into someone’s room right across the hall from me. They banged on/messed with the lock and door for over an hour. This was uncalled for at such an early hour. I don’t know why they were doing this at 2am. Pillows were hard too.
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Marriott experience! Thank you again for taking the time to share your comments.
by A verified traveler
Posted Mar 30, 2024 on Expedia
Property is in a great location. Rooms are small, especially bathrooms and furniture is really banged up. Pull out couch mattress was decrepit but rollaway was fine. Staff were fantastic and common areas well maintained.
Comment from Hotel Management
Apr 8, 2024 by Casey W. , Hotel Management
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon!