Vacations Close To The Commons

The room was really clean when I checked in the staff was very friendly. The only issues I had was when I came back from attending a football game my room was not cleaned and I went downstairs just to ask for my towels to be replaced they didn’t have any clean wash cloths I thought that was kind of strange. Nevertheless they gave me some more larger towels and I made due with those. Overall my 2 day stay was good. I would recommend anyone to stay there.

Solid hotel, well kept and good staff. Close enough to walk to Lucas Oil stadium and Indy Convention center.

My room was prepaid through Expedia but the Hotel still charged me room and tax charges on my credit card.

The smoke detectors blink in the bedroom and kept us up all night.

The only thing we had for a problem was the toilet ran for awhile before it filled up after flushing. We were on the 7th floor of the building.

Staff was great!! Super friendly & helpful even during a mass of check-ins all at once. Every hotel employee we saw during our stay was friendly. Room had been cleaned but the bathroom trash can had been left on top of the toilet, wash cloth on the floor, no trash bags provided for any of the trash cans. I’ve stayed here many times and have always been pleased but the room prep just wasn’t up to par this time. Still appreciate the friendliness and I will definitely come back.

The lack of eye contact, clear articulate information and overall welcoming experience at the front desk set the tone for the visit. It was very, very poor. Staf did not actively engage or welcome us, we had to ask for everything vice having it presented to us. No was the answer for almost every request. Not having an ID to pick up a held bag was painful. Staff member immediately took a tone of being accusatory and only relented once a precise description of items in the bag was identified prior to examining the contents. Toasters are broken too. Why is there no operating fan in the bathrooms? Why do none of the staff seem happy or greet guests? Just a place to sleep when downtown for business or a game. I would never, ever consider your venue for anything else. Unfortunate, Hyatt is premium brand, but your franchise is not.