Ratings based on 255 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 13, 2020 on Expedia
Comment from Hotel Management
Jan 13, 2020 by Cameron, Hotel Management
Thank you for staying with us in Tewksbury! We hope to see you again soon.
5 out of 5
by A verified traveler

Posted Jan 2, 2020 on Expedia
Friendly staff upon arrival and leaving. The room was clean and comfortable...
Comment from Hotel Management
Jan 3, 2020 by Rob, Hotel Management
We are happy to hear that you enjoyed your stay with us.
5 out of 5
by A verified traveler

Posted Dec 6, 2019 on Expedia
Comment from Hotel Management
Dec 6, 2019 by Rob, Hotel Management
Thank you for staying with us, we hope to see you again.
2 out of 5
by A verified traveler

Posted Nov 18, 2019 on Expedia
Comment from Hotel Management
Nov 19, 2019 by Cameron, Hotel Management
Good evening, We are sorry to hear that you did not seem to have the excellent experience that we strive to deliver. Please feel free to reach out to hotel management to provide further feedback so that we can be sure to improve upon our shortcomings. Thank you for choosing to stay with us and enjoy the rest of your week!
5 out of 5
by A verified traveler

Posted Nov 18, 2019 on Expedia
Comment from Hotel Management
Nov 19, 2019 by Cameron, Hotel Management
Good evening, Thank you for staying with us at the Towneplace Suites and for taking the time to leave this positive feedback. We would be happy to have you again the next time your travels bring you to the area!
1 out of 5
by A verified traveler

Posted Nov 3, 2019 on Expedia
Comment from Hotel Management
Nov 5, 2019 by Cameron , Hotel Management
We are sorry to hear that you did not have an enjoyable experience with us. Please know that we are always seeking to improve, so feel free to reach out to hotel management at any time to provide more detailed feedback. Thank you for staying with us and we hope you consider giving us another chance when you are in area!
2 out of 5
by A verified traveler

Posted Oct 26, 2019 on Expedia
Room maintenance was not checked. AC unit broken, water on the floor soaking carpet, electrical unit for light plug in was buzzing like morse code. Night shift clerk went through the motions and changed the room but there was no comment about our being inconvenienced. Obviously no pride in establishment and personnel just had "a job". Could care less about hospitality. Would not recommend.
Comment from Hotel Management
Oct 26, 2019 by Rob, Hotel Management
I would like to apologize for not meeting our expectations. I will uses your comments as a coaching tool to insure that we handle issues such as this with more compassion in the future.
4 out of 5
by A verified traveler

Posted Oct 20, 2019 on Expedia
Comment from Hotel Management
Oct 20, 2019 by Cameron, Hotel Management
Thank you for taking the time to leave positive feedback regarding your recent stay! We hope to see you again sometime soon!
5 out of 5
by A verified traveler

Posted Oct 12, 2019 on Expedia
Comment from Hotel Management
Oct 15, 2019 by Cameron, Hotel Management
Thank you for taking the time to leave us feedback! We are glad to hear that you enjoyed your stay and look forward to welcoming you back the next time that your travels bring you to the area.
5 out of 5
by A verified traveler

Posted Oct 9, 2019 on Orbitz
Clean hotel with great staff. Close to stores and restaurants.
Comment from Hotel Management
Oct 9, 2019 by Rob, Hotel Management
Thank you for your comments! We are glad to hear you enjoyed your stay.