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SureStay by Best Western Smithers

Property class: 3

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Photo gallery for SureStay by Best Western Smithers

A hotel room with two beds, a desk, a flat-screen TV, and a bedside lamp. - SureStay by Best Western Smithers (Smithers)
A reception area with two armchairs, a potted plant, and a reception desk. - SureStay by Best Western Smithers (Smithers)
A reception desk with a sign reading 'SureStay by BEST WESTERN,' two monitors, a plant, and a fire extinguisher. - SureStay by Best Western Smithers (Smithers)
A restaurant interior with multiple dining tables and chairs, a bar area with a counter and shelves of bottles, and a large window providing natural light. - SureStay by Best Western Smithers (Smithers)
A modern kitchen with a round table and a single chair, equipped with a coffee maker, kettle, and other appliances. - SureStay by Best Western Smithers (Smithers)
Located close to Bulkley Valley Museum and Smithers Golf & Country Club, SureStay by Best Western Smithers provides free continental breakfast and a restaurant. Stay connected with free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Dining Table, Full Kitchen)

A hotel room with a bed, a kitchenette, and a bathroom.

Suite, Multiple Beds, Non Smoking, Kitchen (Dining Table, Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

A hotel room with a bed, desk, chair, TV, and a window.

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

A hotel room with two beds, a TV, a desk, and a wardrobe.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a flat-screen TV, and a bedside lamp.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchenette

A hotel room with a bed, bedside tables, a chair, a desk, a television, and a window.

Family Suite, Multiple Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

A hotel room with a bed, desk, chair, television, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

A hotel room with two beds, a desk, a flat-screen TV, and a bedside lamp.

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a flat-screen TV, and a bedside lamp.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a nightstand with a lamp, and a chair.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Smithers, SureStay by Best Western Smithers is in the city center and near the airport. Smithers Golf & Country Club and Hudson Bay Mountain Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Call Lake Provincial Park and Driftwood Canyon Provincial Park. Bulkley Valley Museum and Babine Mountains Provincial Park are two other places to visit that come recommended. Spend some time exploring the area's activities, including skiing. Visit our Smithers travel guide
Map
3984 BC-16 W, Smithers, BC, V0J 2N0

What's nearby

  • Heritage Park
    4 min walk - 0.3 miles
  • Bulkley Valley Museum
    5 min walk - 0.3 miles
  • Smithers Brewing Co.
    6 min walk - 0.4 miles
  • Smithers Visitor Centre
    6 min walk - 0.4 miles
  • Smithers Golf & Country Club
    3 min drive - 1.3 miles

Getting around

  • Smithers Station
    15 min walk
  • Smithers, BC (YYD-Smithers Regional)
    10 min drive

Restaurants

  • McDonald's
    7 min walk
  • Tim Hortons
    2 min walk
  • Dairy Queen
    5 min walk
  • Roadhouse Smithers
    16 min walk
  • Smithers Brewing Co.
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Oven
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 10 per night

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is SureStay by Best Western Smithers pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of CAD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Smithers?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay by Best Western Smithers?

Check-out is at 11 AM.

Where is SureStay by Best Western Smithers located?

Located in the heart of Smithers, this hotel is within 1 mi (2 km) of Bulkley Valley Museum and Smithers Golf & Country Club. Hudson Bay Mountain Resort and Call Lake Provincial Park are also within 6 mi (10 km). Smithers Station is 15 minutes by foot.

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Reviews

SureStay by Best Western Smithers Reviews

7.0

Good

7.0

Cleanliness

6.8

Amenities

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 52 out of 180 reviews
Rating 8 - Good. 44 out of 180 reviews
Rating 6 - Okay. 40 out of 180 reviews
Rating 4 - Poor. 28 out of 180 reviews
Rating 2 - Terrible. 16 out of 180 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for pets and small kids, free parking, the breakfast was wonderful for the price point!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast in the morning was great!
Stayed 1 night in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Older motel that has been cheaply renovated. Breakfast was good. It was value for the price
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
clean room ; good air conditioning;
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Staff & service
It is in a good location. Rooms were ok. We walked to Tandoori Bistro for dinner right beside the hotel it was very good. No elevators that we saw there.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Breakfast was good
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Staff and breakfast and air conditioning was great. Paint job and other things were not so great. Bed was comfortable. It had an odor in the sink. Smelled like sewer.
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Staff were amazing and helpful. Hotel is definitely going through renovations and more needs to be done. Hot water smelled of rotten eggs making shower or bath impossible. Hopefully that gets fixed ASAP. I did notify front desk and they said maybe in a weeks time which is no help to me but for future stays I hope it is indeed fixed. All in all it was great but hot water was truly awful.
Stayed 2 nights in Oct 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel for an affordable price. Comfortable and quiet.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
The room was clean. There were no real instructions for using the tv, the breakfast was surprisingly cold.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
It was ok. Rooms were clean, super basic. The A/C worked well though so that was nice. Breakfast was ok although some items didn't appear very fresh.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The staffs are great. The breakfast was very good. Didn’t like the smell of the room. As renovation is being planned, this should be an excellent hotel.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and very comfortable even with the current renovation.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilet was loose so rocked when you used it , wifi password didn’t work ( tried multiple times) . Tub and sink drained very very slowly , shower has good water pressure but regulating the temperature was impossible either cold or very hot .
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. Only there for 2 nights so didn't partake of the exercise room or others. Location is convenient walk to downtown. Breakfast was basic but definitely adequate. Overall good stay. Would stay there again.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sufficient breakfast, climate in the room was comfortable, we would stay here again
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Older hotel in the process of updating. They allow smoking so not pure fresh smelling but it was spotless for what it was.
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Entire property & rooms in need of renewal & updating. Shabby. While bedding/bed were comfy, room was very worn & in need of painting, deep cleaning, etc. No fault of the hotel, there was a planned electric outage from 10 PM onwards. Flashlights should have been provided to guests.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room appeared newly renovated and was very clean. Continental breakfast was sparse but Tim Horton’s is next door for anyone who wants something else. We were happy with the clean quiet room.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and Front desk young man was polite and courteous.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The location was convenient for our needs and the bed was reasonably comfortable. The bathroom door was very noisy to open or close. Hallway carpets were very worn. Breakfast was better than we expected for a continental breakfast.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
TV didn't show FIFA Team Canada game without registering. Shampoo and conditioner were out in bathroom. Comfy beds. Very helpful front counter staff.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place could use a renovation or a good clean up especially the carpet. I would bring a new pair of slippers. When you open the room you smell the old building smell, fridge is available but unclean and smelly, the beddings, linens and towels looks like not properly washed because it doesn't smell like it was sanitized. Breakfast is not bad. Has lots of options for hot drinks and good freshly made pancakes.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
The air conditioning worked really well. I liked that you could use Netflix and other streaming apps on the TV Room had a very heavy chemical smell though. Property was very old and in need of updates. Bed was pretty comfortable.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Bed was clean and the room was big. Floors were squeaky (ground floor) - probably due to some previous water damage. Toilet seat was loose, and the bath tub needs a better cleanup. The shower worked well and I liked the big shower head.
Stayed 1 night in Jul 2026