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Sheraton Grand Tel Aviv

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Sheraton Grand Tel Aviv

Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Lobby
Beach/ocean view
View from property
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Bar
  • Breakfast available
  • Parking available
  • Room service

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
Separate bedroom
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 1 Queen Bed, Non Smoking (View)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Twin Beds, Non Smoking, Balcony (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds, Non Smoking, Balcony (View)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed, Non Smoking, Balcony

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 1 Queen Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Double Bed, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Club Room, 1 Double Bed, Non Smoking (View)

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Club Room, 1 Double Bed, Non Smoking (View)

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Club Room, 1 Double Bed, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, City View

Junior Suite, 1 Double Bed, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 Double Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View) | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
Separate bedroom
  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Balcony (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Non Smoking, Balcony (View)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
Separate bedroom
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
Separate bedroom
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living room | LCD TV, pay movies

Club Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed, Sea View

Club Suite, 1 Double Bed, Sea View | 1 bedroom, premium bedding, pillowtop beds, minibar

Club Suite, 1 Double Bed, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | 1 bedroom, premium bedding, pillowtop beds, minibar

Club Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
LCD TV
Pillow menu
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
115 Hayarkon Street, Tel Aviv, 63573

What's nearby

  • Gordon Beach - 1 min walk - 0.0 miles
  • Frishman Beach - 1 min walk - 0.0 miles
  • Jerusalem Beach - 10 min walk - 0.6 miles
  • Bauhaus Center - 12 min walk - 0.7 miles
  • Carmel Market - 19 min walk - 1.0 mile

Getting around

  • Tel Aviv Savidor Central Station - 11 min drive
  • Ben Gurion Airport (TLV) - 31 min drive

Restaurants

  • ‪LaLa Land Resto Beach - ‬4 min walk
  • ‪Gordon Beach - ‬4 min walk
  • ‪Greco - ‬4 min walk
  • ‪Coco Beach - ‬4 min walk
  • ‪Africa Hall - ‬4 min walk

About this property

Sheraton Grand Tel Aviv

Luxury eco-certified hotel near Frishman Beach
Located close to Gordon Beach and Bauhaus Center, Sheraton Grand Tel Aviv provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, an elevator, and a ballroom
  • A banquet hall, tour/ticket assistance, and smoke-free premises
Room features
All 318 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with deep soaking tubs and free toiletries
  • LCD TVs with cable channels
  • Balconies, recycling, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hebrew, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (ILS 120 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; ILS 180 for adults and ILS 135 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Manara
  • SurfSide

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3,229 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting rooms

Outdoors

  • Beach towels
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1977
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 16 to February 28:
  • Swimming pool
The property will be renovating from April 20 2025 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of ILS 540 per accommodation (varies based on length of stay), plus a one-time cleaning fee of ILS 75
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for ILS 220.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately ILS 180 for adults and ILS 135 for children
  • Airport shuttle fee: ILS 370 per vehicle (one-way)
  • Self parking fee: ILS 120 per night
  • Pet fee: ILS 540 per accommodation (varies based on length of stay) plus ILS 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: ILS 220.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Israel Ministry of Tourism.

Property is also known as

Hotel Sheraton Tel
Hotel Sheraton Tel Aviv
Sheraton Tel
Sheraton Tel Aviv
Sheraton Tel Aviv Hotel
Sheraton Tel Hotel
Tel Aviv Sheraton
Sheraton Tel Aviv Hotel
Sheraton Grand Tel Aviv Hotel
Sheraton Grand Tel Aviv Tel Aviv
Sheraton Grand Tel Aviv Hotel Tel Aviv

Frequently asked questions

Does Sheraton Grand Tel Aviv have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–6:00 PM. The pool is closed seasonally each year from November 16 to February 28.

Is Sheraton Grand Tel Aviv pet-friendly?

Yes, Sheraton Grand Tel Aviv allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of ILS 540 per accommodation, per night. A cleaning fee of ILS 75 also applies. Service animals are exempt from fees.

How much is parking at Sheraton Grand Tel Aviv?

Self parking is available for ILS 120 per night.

What time is check-in at Sheraton Grand Tel Aviv?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Tel Aviv?

Check-out is at noon.

Does Sheraton Grand Tel Aviv provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ILS 370 per vehicle applies.

Where is Sheraton Grand Tel Aviv located?

Located in Tel Aviv Promenade, this beachfront hotel is in the city center and within a 5-minute walk of Frishman Beach and Gordon Beach. Jerusalem Beach and Bauhaus Center are also within 15 minutes.

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Sheraton Grand Tel Aviv Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 287 out of 575 reviews
Rating 8 - Good. 164 out of 575 reviews
Rating 6 - Okay. 67 out of 575 reviews
Rating 4 - Poor. 33 out of 575 reviews
Rating 2 - Terrible. 24 out of 575 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Enjoyed it very much. Staff was very friendly and accommodating.
Stayed 16 nights in Mar 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very welcoming, pleasant stuff, would definitely come again!
Stayed 1 night in Feb 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely pleasant and responsive. Everything was wonderful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheraton has had a great upgrade and now competes with all the other major chains by the beach in tel aviv. It deserves to now be called the Sheraton grand. Club level was perfect
Stayed 8 nights in Mar 2025

8/10 Good

Gita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly hotel. Rooms are really nice , breakfast with many choices. Location is right by the beach and walking distance to restaurants.
Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and friendly staff! Will definitely stay here again!
Stayed 5 nights in Jun 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!!
Stayed 1 night in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Location is perfect.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely stay! Relaxing and refreshing.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good renovated property that meets the Sheraton brand standard. Excellent business lounge; nicely renovated lobby and restaurant. Across the street from an amazing beach! My only complaint is that it is pricey for rooms that, while they have amazing ocean and city views, are relatively small with few good appointments and low-end refurbishments.
Stayed 2 nights in Sep 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent.

Amazing property, great location. Friendly and welcoming personnel.
Stayed 4 nights in Aug 2023

10/10 Excellent

Christine

Liked: Staff & service, property conditions & facilities, room comfort
Liked everything very much, enjoyed my pleasant weekend.
Stayed 1 night in Jan 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfectly located property. Staff were extremely friendly and went out of their way to be helpful. I will recommend this to friends
Stayed 3 nights in May 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!

4/10 Poor

Karin

Disliked: Cleanliness
Does not justify the price at all. Sea view means side sea view. The pool is extremely small unlike the picture. Too expensive for a fair hotel. I would not return.
Stayed 1 night in Jun 2024

2/10 Terrible

zhong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel employees are not polite at all
Stayed 2 nights in Aug 2022

8/10 Good

Kellita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk are very rude and not willing to compromise on anything. I have traveled all over Israel many times and I have stayed at the sheraton a few times and the staff is always not friendly. Never had this experience anywhere else, it is a shame because the hotel is nice, clean and convenient.
Stayed 3 nights in Jan 2024

4/10 Poor

Eyal

Liked: Cleanliness, amenities
Disliked: Staff & service
Staff were rude at check insisted on charging without justification and added extra charges just the same.
Stayed 10 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Recently refurbished everything is immaculate. Rooms are superb. We had an amazing view over TLV beach with small balcony. Beds and showers are second to none. Check in was efficient however the one area that was a slight disappointment was checkout. Strangely we weren’t asked anything about our stay and also lost the chance to add points to our loyalty scheme. Otherwise though absolutely perfect and one of the best hotels we have stayed in - although I am not sure why John Lenin’s hilariously hypocritical lyrics to Imagine are up on the wall in the lobby!!
Stayed 4 nights in Sep 2022

4/10 Poor

Abraham

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I spent a lot of money for a seaside room. Very friendly and helpful staff. Great view from room. However, the pool was under construction - not only was there no pool, but there was also intermittent drilling throughout the day. I would not have stayed here if I would have known about this. There was nothing on the booking website to warn of this and no attempts made by the hotel management to compensate me.
Stayed 1 night in Feb 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Jul 2022

8/10 Good

Shamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inconvenience caused and additional expenses

There was no shuttle facility to the Ben Gurion airport had to pay 250 shekels for trip each time I went to the airport. It was expensive and felt let down. I had booked Sheraton and Ambassador only because of the free shuttle to airport. I seek assistance regarding this issue of non availability of shuttle service and hope to receive compensation.
Stayed 3 nights in Aug 2022

6/10 Okay

Idan

Liked: Cleanliness, property conditions & facilities, room comfort

Inconvenient Experience

Upon our arrival at the lower parking entrance, we encountered an issue with the guard who refused to let us in, even though I had clearly told him that I intend to drop off my wife and baby before proceeding to another parking area. When we asked if there's a pathway from the parking to the hotel lobby, which would have been convenient for my wife and baby, considering the hot sun, he simply ignored us. As a result, my wife and baby had to endure a 15-minute detour to reach the main entrance while pushing a stroller and managing suitcases and bags. Furthermore, we could not get any sleep until 4 AM due to exceedingly loud music emanating from a nearby source, making it near impossible to attain any sleep. Putting these matters aside, receptionists were pleasant and helpful. Additionally, the hotel's amenities are noteworthy, and the level of cleanliness maintained is truly exceptional.
Stayed 1 night in Aug 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024