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Hotel Rural El Refugio

3.0 star property
Travelers stroll through gardens near Nublo Rock, take refreshing dips in the seasonal pool, and gather for evening entertainment under star-filled mountain skies.

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Photo gallery for Hotel Rural El Refugio

Front of property - Hotel Rural El Refugio (Tejeda)
Daily continental breakfast for a fee - Hotel Rural El Refugio (Tejeda)
A garden with a wooden pergola, a bench, and a fire pit. - Hotel Rural El Refugio (Tejeda)
Library - Hotel Rural El Refugio (Tejeda)
A swimming pool with a wooden deck, surrounded by trees and a gazebo. - Hotel Rural El Refugio (Tejeda)
Hotel Rural El Refugio, near Nublo Rock, offers a peaceful setting with amenities like a library, on-site coffee shop, outdoor entertainment area, garden retreat, and high-speed WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Double or Twin Room

Free WiFi, bed sheets

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Tejeda, Hotel Rural El Refugio is in the mountains and near a boardwalk/promenade. Las Tirajanas Winery and Real Club de Golf Las Palmas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Las Nieves Peak and Nublo Rock. Don't miss out on a visit to Viera y Clavijo Botanical Garden. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Tejeda travel guide
Map
Calle Cruz de Tejeda S/N, Tejeda, Gran Canaria, 35328

What's nearby

  • 0_109285632
    Las Canteras Beach
    57 min drive - 31.8 miles
  • Santa Catalina Park
    Santa Catalina Park
    59 min drive - 34.4 miles
  • Mirador Pico de la Gorra
    17 min walk - 0.9 miles
  • Las Nieves Peak
    11 min drive - 6.8 miles
  • Agaete Valley
    55 min drive - 32.1 miles

Getting around

  • Gran Canaria Airport (LPA)
    63 min drive

Restaurants

  • El Labrador
    10 min drive
  • Ensaladería de Tejeda
    10 min drive
  • Dulceria Nublo
    10 min drive
  • Restaurante Grill Ayacata
    22 min drive
  • La Casa De La Almendra
    10 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Street parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: EUR 10.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 20
  • Snack bar/deli

Things to do

  • Books
  • Library
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only

More

  • 1 building
  • 1 floor
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Half board rate plans do not include drinks with dinner.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 10.5 per person
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: EUR 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 7:00 PM

Frequently asked questions

Does Hotel Rural El Refugio have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–7:00 PM.

Is Hotel Rural El Refugio pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Rural El Refugio?

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM.

What time is check-out at Hotel Rural El Refugio?

Check-out is at noon.

Where is Hotel Rural El Refugio located?

Situated in the mountains, this hotel is within 9 mi (15 km) of Las Nieves Peak, Nublo Rock, and Barranco de Guayadeque. Los Tilos de Moya National Park and Las Tirajanas Winery are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Rural El Refugio Reviews

7.8

Good

8.2

Cleanliness

9.2

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 29 out of 112 reviews
Rating 8 - Good. 56 out of 112 reviews
Rating 6 - Okay. 15 out of 112 reviews
Rating 4 - Poor. 8 out of 112 reviews
Rating 2 - Terrible. 4 out of 112 reviews

Reviews

Verified

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and comfortable bed. We took the half board option- evening meal was great.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend taking all your meals in the restaurant. Top quality food and well worth the calories!
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is charming and in a quite setting. Basic facilities but okay for an overnight stay not a longer period.
Stayed 1 night in May 2023
Verified

8/10 Good

Laurent

Liked: Cleanliness, amenities, property conditions & facilities
Top view
Stayed 1 night in Dec 2024
Verified

8/10 Good

jean-luc

Liked: Cleanliness, staff & service, amenities
Grande chambre et salle de douche pratique. Le personnel sympathique et pour les repas du soir et les petits déjeuners pour la première fois depuis que nous sommes au GRANDE CANARIE une personne nous a tout expliquée en Français. Petits déjeuners copieux ainsi que les plats du diner
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gjertrud

Liked: Cleanliness, staff & service, amenities
Online innsjekking som er enkel og grei. Greie rom. God middag, og ok frokost.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Marcus

Liked: Cleanliness, staff & service
Väldigt god mat i restaurangen, både på kväll och frukost. Personligt och mysigt hotell. Inget lyx men motsvarade helheten på platsen.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Iwan

Liked: Cleanliness, staff & service, amenities
Zimmer war sauber, Personal sehr zuvorkommend und hat mir die Tücken des Code-Schlosses näher gebracht.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alojamiento encantador

Encuentro que El Refugio ha mejorado en cuanto a comodidad (colchones y almohadas) y detalles en la sala común. La cocina como siempre, muy buena. Para mí ya es un lugar al que ir a disfrutar de la cumbre de la isla.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Christian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Kall och hård säng.

Extremt svårt att checka in på internet. Kallt rum i mars, tunna filtar i stället för rejäla täcken. Hårda madrasser. Vackra omgivningar enda merit.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Gjertrud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flott beliggenhet

Koselig rom på fjellet. Mulig med online innsjekking dersom man ankommer hotellet etter kl 17. God middag og frokost.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas de critique sur l'hôtel et le restaurant attenant. Mais recevoir 2 mels par jour pour que je fasse le chek in en ligne et que j'arrive avant 17h,ce fut agaçant.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vackert läge och trivsamt
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es que le pondría un 10 por la amabilidad de todo el personal, el desayuno que aunque no es muy variado pero es de calidad, las cenas son estupendadas, la sala común, el jardín y la piscina son muy agradables, el entorno es maravilloso, la limpieza exquisita... pero el colchón es incómodo y hay muchos comentarios sobre ello como para hacerles caso ya que el descanso es fundamental.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne restauration, couple charmant à notre écoute.
Stayed 2 nights in Apr 2024
Verified

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
Zuerst hätten wir eine Mindestdauer von 2 Nächten buchen müssen, was aber ein paar Tage vor dem Reisedatum zum Glück auf 1 Nacht reduziert wurde. Zum Glück! Denn die (benötigte) Heizung war kaputt und das Bett sehr unbequem. So unbequem, dass einer von uns beiden in der Bibliothek übernachtet hat. Der andere von uns ist im äußerst hellhörigen Zimmer geblieben und hat immerhin ein paar Stunden länger geschlafen. Die Bibliothek war eigentlich echt super, weil man von dort aus auf beide Meerseiten blicken kann. Auch die kleine Kaffeeecke und die rustikale Zimmereinrichtung waren OK. Uncool war auch, dass das kleine Schwimmbad im April noch nicht benutzbar war, und die Betreiber des Restaurants erst nach mehrmaligem Nachfragen gesagt haben, dass es nur das Tagesmenü zum Essen gibt.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mukava yöpymispaikka

Sopii 1 - 3 yön majoitukseen. Aamiainen hyvä ja riittävä. Illallista saatavana , suosittelen. Korkealla vuoristossa oleva paikka. Jos pidät ulkona olosta, patikoinnista ja maisemista, tämä on sinun paikkasi.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

ALFREDO

Liked: Cleanliness
Disliked: Amenities
Colchón de la habitación nº 2, horrible
Stayed 1 night in Aug 2023
Verified

4/10 Poor

José María

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Habitaciones muy pequeñas y las duchas poco prácticas (se inunda el baño)
Stayed 1 night in Aug 2023
Verified

8/10 Good

FIDEL ERNESTO

Liked: Cleanliness, staff & service, property conditions & facilities
Sitio muy tranquilo y bien localizada
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel plein de charme

Excellent séjour de 2 nuits : hôtel bien situé au cœur des montagnes, à proximité de sentiers de randonnée magnifiques. Excellent accueil (couple de français installé à Gran Canaria) et restaurant de qualité: fondue, petit déjeuner copieux et varié...
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

Mara

Disliked: Cleanliness, amenities, property conditions & facilities
Fazit: Tun Sie sich selbst einen Gefallen und suchen Sie sich ein anderes Hotel aus! Die Realität entspricht leider überhaupt nicht den schönen Bildern im Internet. Das ganze Hotel ist in einem sehr schlechten Zustand und Bedarf dringend einer Sanierung. Die Zimmer sind klein und sehr hellhörig, die Möbel abgewohnt, die Betten durchgelegen und unbequem, überall kommen Ameisen aus den Fugen (bei uns sogar bis in die Rucksäcke). Die alten Holzfenster lassen sich nicht vernünftig öffnen und schließen. Klimaanlage war defekt. Die Badezimmer sind winzig und die Dusche hat keinen vernünftigen Spritzschutz und läuft nicht richtig ab, sodass man jedes Mal das ganze Badezimmer flutet und wenn man Pech hat auch das Zimmer. Die Sauberkeit ist verbesserungswürdig. Die Gemeinschaftsräume wirken ebenfalls nicht einladend. Das Frühstück ist miserabel (Auswahl, Qualität und Service) und ist eher wie in einer Jugendherberge/Hostel als in einem 3-Sterne-Hotel. Abendessen für 20/25€ pro Person zzgl. Getränke haben wir daher vorsichtshalber gar nicht erst ausprobiert. Allein wegen des Hotels sollten sie sich lieber einen anderen Standort als „Cruz de Tejeda“ aussuchen, wie etwa Tejeda oder Artenara. Hinzu kommen, dass es nur ein Restaurant gibt und die Küche dort meist schon um 16 Uhr spätestens aber um 17 Uhr schließt und wenn Sie Pech mit dem Wetter haben (was zumindest im Winter sehr häufig der Fall ist), Cruz de Tejeda den ganzen Tag in dicken Wolken steckt, es stürmt und regnet.
Verified

8/10 Good

yvette

Liked: Cleanliness, staff & service

Très bien pour la randonnée

Établissement très bien situé pour les amoureux de la randonnée. Confort spartiate mais l'essentiel est là.Un grand salon où un micro onde serait le bienvenu à côté de la bouilloire et de la cafetière. C'est notre 2ème séjour.
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice place

It is a very nive place to stay A fantastic contrast to the beaches of GC We shure come back!!
Stayed 1 night in Feb 2022
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent one night here whilst driving up through the mountains which was a scary experience.The hotel was good enough for one night and served its purpose.The restaurant was not open so we thought we would eat at the cafe/bar/restaurant next door to the hotel only to find that they closed at 17.30.We then booked a table at the hotel opposite and found the food inedible so we returned it and refused to pay.Don’t go to this restaurant.!
Stayed 1 night in Jan 2022