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Pullman Khao Lak Resort

5.0 star property
Travelers find paradise on a private beach and savor Mediterranean cuisine at THE BEACH CLUB KRAM restaurant in this tranquil coastal retreat

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Photo gallery for Pullman Khao Lak Resort

2 outdoor pools, pool umbrellas, sun loungers - Pullman Khao Lak Resort (Takua Pa)
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Bar (on property) - Pullman Khao Lak Resort (Takua Pa)
Deluxe Room, 1 King Bed, Pool Access | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers - Pullman Khao Lak Resort (Takua Pa)
Terrace/patio - Pullman Khao Lak Resort (Takua Pa)
Located in the historical district, Pullman Khao Lak Resort offers a peaceful getaway with its art gallery, private beach and swim-up bar. Visitors can book a thalassotherapy treatment or try kayaking and beach yoga. The resort earns consistent praise for its stunning scenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Room options

View all photos for Deluxe Room, 1 King Bed

Eco-friendly toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Eco-friendly toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed, Ocean View

  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, Sea View (King bed or Twin bed)

Deluxe Room, Sea View (King bed or Twin bed) | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, Sea View (King bed or Twin bed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 1 King Bed, Pool Access

Minibar, in-room safe, individually decorated, individually furnished

Family Suite, 1 King Bed, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 1 King Bed

Family Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Family Suite, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 1 King Bed, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Family Suite, 1 King Bed, Sea View

  • Sea view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, 1 Bedroom

Luxury Villa, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Luxury Villa, 1 Bedroom

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed, Sea View

Presidential Suite, 1 King Bed, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Presidential Suite, 1 King Bed, Sea View

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, 1 Bedroom, Sea View

Luxury Villa, 1 Bedroom, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Luxury Villa, 1 Bedroom, Sea View

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Takua Pa, Pullman Khao Lak Resort is in the historical district and on a private beach. Khaolak Mini Golf and Tublamu Navy Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Bang Niang Market and Bangnieng Afternoon Market. Discover the area's water adventures with swimming nearby, or enjoy the great outdoors with ecotours and horse riding. Visit our Takua Pa travel guide
Map
46 109 Moo 2 Soi 46 Laem Son, Bang Muang Beach, Takua Pa, Phang Nga, 82190

What's nearby

  • Khao Lak light Beacon,Khao Lak lighthouse at sunset ,Phang Nga, Thailand
    Khao Lak
    49 min drive - 21.8 miles
  • Panorama man traveler on boat joy nature rock mountain island scenic landscape Khao Sok National park, Famous travel adventure place Thailand, Tourism beautiful destinations Asia holiday vacation trip
    Khao Sok National Park
    57 min drive - 36.8 miles
  • Khao Lak beach resort views at sunset, in Thailand
    Khao Lak Beach
    59 min drive - 26.8 miles
  • Baan Nam Kem Tsunami Memorial Park
    8 min walk - 0.4 miles
  • Bang Niang Beach
    44 min drive - 19.7 miles

Getting around

  • Phuket Intl. Airport (HKT)
    101 min drive

Restaurants

  • Elephant Terrace Takua Pa
    16 min drive
  • Nest All Day Dining
    17 min drive
  • Beach Grill
    17 min drive
  • Blue Sky Restaurant & Bar
    13 min walk
  • Latitude 09
    17 min drive

About this property

Pullman Khao Lak Resort

Luxury family-friendly hotel in the historical district
Consider a stay at Pullman Khao Lak Resort and take advantage of a swim-up bar, a poolside bar, and an art gallery on site. This hotel is a great place to bask in the sun with a private beach, free beach cabanas, and sun loungers. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a facial, a massage, or reflexology. The on-site Mediterranean cuisine restaurant, THE BEACH CLUB KRAM, offers lunch and dinner. Enjoy the gym, as well as activities like archery, kayaking, and beach volleyball. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with shopping on site and a garden.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A beach club on site, an electric car charging station, and babysitting (surcharge)
Room features
All 253 individually furnished rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • 55-inch LCD TVs with satellite channels
  • Balconies, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: THB 706 for adults and THB 353 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • THE BEACH CLUB KRAM
  • THE HUB POOL BAR
  • THE JUNCTION

Things to do

  • 2 outdoor pools
  • Archery
  • Art gallery
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Gym
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,422 square feet of conference space
  • 4 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • 8 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1780.5 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 706 for adults and THB 353 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: THB 1780.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Pullman Khao Lak Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Pullman Khao Lak Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Pullman Khao Lak Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Pullman Khao Lak Resort?

Check-out is at noon.

Does Pullman Khao Lak Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 2000 per vehicle applies.

Where is Pullman Khao Lak Resort located?

Located in Takua Pa, this beachfront hotel is in the historical district, 0.6 mi (0.9 km) from Baan Nam Kem Tsunami Memorial Park, and 3 mi (4.8 km) from Pak Koh Beach. Bang Sak Beach and Ban Thap Tawan Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pullman Khao Lak Resort Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 71 out of 120 reviews
Rating 8 - Good. 27 out of 120 reviews
Rating 6 - Okay. 16 out of 120 reviews
Rating 4 - Poor. 5 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

Reviews

Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, kids pool and play area was amazing my son enjoyed a lot..
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. Very clean. Staff are amazing
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities
great facility, super nice staff which was always very helpful, nicely equipped rooms and everything you can imagine for kids
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Mirit

Liked: Cleanliness, amenities, property conditions & facilities
Very good in general, beautiful place , quiet and relaxing, few swimming pools and very kids friendly, one pool with fun slide, reach breakfast. Family suit with one toilet and no window at the shower.
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Holly

Liked: Cleanliness, staff & service, amenities
This facility is very nice, and our pool side villa was very nice. The staff are friendly and helpful. The location is near Tsunami museum, which is worth visiting. I would give it higher rating, but the restaurants are not very good, and the location is not close to other places. The towels in the rooms are worn and should be replaced. The massage is good. We recommend a taxi to Green Restaurant on the beach beside the Merrion hotel.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous property: well designed, family rooms were superb. Architectural feel with exceptional kids' attractions that are both fun and tasteful. Food was good, but could be better. Beachfront down a few steps and not very wide, but the pools were ideal so we did not spend much time there. Staff lovely. Would gladly return soon!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous property: well designed, family rooms were superb. Architectural feel with exceptional kids' attractions that are both fun and tasteful. Food was good, but could be better. Beachfront down a few steps and not very wide, but the pools were ideal so we did not spend much time there. Staff lovely. Would gladly return soon!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent resort

great resort, lovely beach, terrific breakfast, wonderful staff.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
I like the amount of activities for kids and adults, beautiful rooms, pools and restaurants. Loved the many happy hours!
Stayed 9 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel with an awesome Service. The Price is more than fair.
Stayed 6 nights in May 2025
Verified

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location

Wonderful hotel and quiet location Checkin in and check out not a great experience needs a lot more clarity
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
VERY isolated location. Hotel itself was lovely. Food was hit and miss. All inclusive is definitely the way to go.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall really nice resort. Lot of easy going activities. All what we needed was there inside the resort area. Sometimes little slow service but that could because lot of guest active same time
Stayed 7 nights in Jan 2025
Verified

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property is secluded. Half hour drive to Khao Lak centre. If you are after a total relax, this is the place for you! Just very little to do. Only a couple of simple local restaurants within walking distance if you want more variety than the buffet. Beds and pillows super comfy.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is great and in close proximity of the beach. Room setup is great as well. Dining options are limited but food was good and overall satisfactory.
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was so comfortable. The room,food and staff went above and beyond and made our stay beautifully relaxing and stress free. Jee Milk was very conscious and attentive to make sure that we were happy.
Stayed 6 nights in Nov 2023
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in nice resort

Very nice stay. Great rooms with comfortable beds. Family room ideal for 4 people. Happy that we didn’t take the room with pool access since you could not walk directly from veranda anywhere without getting in the water. Everybody was really nice. We didn’t try the restaurants since there were much cheaper options just 200m up the beach or road. Location is quite remote. It takes approx 25min to get to Khao Lak.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Bat-hen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has excellent facilities, lots of activities for the kids and the pools are beautiful. Room service wasn’t great and the resorts main restaurant was not good at all. Breakfast was everage
Stayed 5 nights in Jan 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but very off. No shops or restaurants nearby and 30min to Khao Lak centre. This was our 3rd hotel in the Khao Lak area and we stayed 7 nights, 5 would have been more than enough as we wanted to do more than just stay at the hotel. Good breakfast and plenty of things for the kids, not all needed but nice ro have in bad weather. We had dinner at an amazing nearby restaurant called Mu.Te.Lay and that was the highlight of the food around rhe hotel.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly beautiful hotel - perfect for families

We had a wonderful stay here! The pictures don’t do the hotel justice. It’s outside of Khao Lak centre which was perfect for us - easy to reach lots of amazing sights and local restaurants by taxi. The family rooms are huge and beautifully appointed with separate spaces for kids’ bunk beds and big balconies. The service was wonderful - especially in the main restaurant, at Rosalyn Spa and the lovely kids club. The pools are the highlight though. They wind their way through the hotel, inc. kids pools, slides and splash pads.
Stayed 8 nights in Mar 2024
Verified

6/10 Okay

Warsha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Overall comfortable stay, improvement points :)

It was a comfortable stay. Service at reception was very helpful. Rooms were clean and housekeeper was very helpful. Service in the restaurants (both, inside and beachside) was not very good. Waiting time to be helped was very long, food did not arrive together and no clean glasses.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Beng

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were thoroughly helpful and friendly. Accommodated where able. There were a number of occasions that felt as if there was shortage of staff at the main restaurant but that could've been during peak breakfast hours. Our kids loved the slide and the kids area. The pool was fun, clean and friendly. Parking was limited-an overflow open space adjacent to the property sort of made up for this. Pullman is a little further away from the township and that was what drew us to it. There were ample of low-key activities around the area. It felt good to be able to contribute a little to the local economy in a small town that still showed signs of recovery from the tsunami two decades ago.
Stayed 5 nights in Jul 2025
Verified

6/10 Okay

Polina

Liked: Property conditions & facilities
We had a nice stay in Pullman. Family room in the main building was lovely, good housekeeping. The main issue was around sunbeds. The beach is lovely but narrow, and the hotel is designed such that there are limited sunbeds by the beach. The sunbeds by the beach on the grass area are prone to flies and sewage smells. The sunbed by the pool that's adjacent to the beach gets really overcrowded. Throughout the hotel all the other sunbeds are situated along the main walkways along the pool, so there is no peace and quite there - constant people traffic. Another big frustration is the space at breakfast. Again, the design is such that there is not enough space for table or food stations, queues for food (egg station was operating with 1 pan!!) and arriving for breakfast anytime after 8am meant it's hectic and unpleasant. Constant waiting for coffee (you have to queue yourself in the middle of the food hall), constant chasing for basics like cups and cutlery. Kids club is really good in terms of activities. But they also have video games there, which means most kids are watching /playing rubbish games. Staff is lovely, but they don't speak any English, which makes it tricky to communicate. Remember to sign your kids in. My husband forgot, and they let my 4 y/o son walk out by himself. I found him by accident as I was passing by the club.. Also the fact that kids club is closed 12-13 doesn't make any sense.. Film screenings are really good for the kids in the evenings.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Stayed only 2 nights but wish it had been longer. 2 adults and 2 kids, had a family suite, very nice and spacious room, felt luxurious. Room was very close to the pool so for us we were actually clad not spending extra on a pool access room. All staff very friendly and service minded. Hotel was not fully occupied so was possible to find sun beds even after 7.30am. Though many reserve sun beds hours before they use them (which is super annoying!!), but some pool staff actually removed towels off some beds. Very kids friendly. Amazing playroom and nice kids pool with water slide. Kids loved it. Nice and clean beach! (Visited a beach just south of this one and was much more rocks there, here only nice sand). Great breakfast (but busy). Had dinner only one evening at the beach bar, not that impressed as it was quite expensive. Limited restaurants and stores around the hotel area so not much other options, but good quality still (and much cheaper than the hotel itself). All in all a great stay and would come back again!
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Dounia

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Good Family Resort but not a 5 Stars Hotel

Overall great experience we had here with my husband and my 10 months old baby boy for 5 days during Xmas time. Pro: We really enjoyed the secluded area of Khao Lak, it was peaceful and quiet. Staff is super friendly and always smiling. The staff man who is taking care of the luggage service is a gem! This resort is definitely kids and family oriented. Cons: Service must be improved at all cost. Staff is lacking if English so it makes the communication and the understanding of the request quite often impossible. Breakfast buffet is quantity over quality and overall hygiene must be improved (dirty dishes counter in front of clients having breakfast that attracts flies is not ok at all…) Hotel overall maintenance is quite poor. Playroom floor must be changed, moldy smell when you walk inside the room. Hotel was open 5 years ago but looks way older (holes on towels, stains on sofas at the lobby and restaurants). Food is definitely not at the standard of a 5 stars. We ordered multiple times Thai food and were super disappointed by the taste and by the poor ingredients… Service is super slow… Halal Chicken food signage makes the choice super confusing and spoons to serve dishes are getting mixed between pork, beef and Halal Chicken… It looks like staff is overwhelmed too especially during this holiday season. For the price applied for this period (€300/night) not acceptable at all. Even thought it doesn’t give the vibe of a 5 stars hotel we still would like to recommend this hot
Stayed 5 nights in Dec 2024