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Volando Urai Spring Spa and Resort

4.0 star property
Adults-only hotel with 2 restaurants and a full-service spa

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Photo gallery for Volando Urai Spring Spa and Resort

2 restaurants, breakfast served
Land view from property
Outdoor pool
Exterior detail
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Hot Tub
  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Grandview Double Room, River View (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down comforters, free minibar

Grandview Double Room, River View (Include French Dinner and American Breakfast)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
Pillow menu
  • 46 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Suite Twin (Include French Dinner and American Breakfast)

Rooftop Suite Twin (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down comforters, free minibar

Rooftop Suite Twin (Include French Dinner and American Breakfast)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

View all photos for Rooftop Suite Double (Include French Dinner and American Breakfast)

Rooftop Suite Double (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down comforters, free minibar

Rooftop Suite Double (Include French Dinner and American Breakfast)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
  • 59 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Grandview Twin Room, River View (Include French Dinner and American Breakfast)

Grandview Twin Room, River View (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down comforters, free minibar

Grandview Twin Room, River View (Include French Dinner and American Breakfast)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Rooftop Twin Suite

1 bedroom, premium bedding, down comforters, free minibar

Rooftop Twin Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand View Room

1 bedroom, premium bedding, down comforters, free minibar

Grand View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand View Twin Room

1 bedroom, premium bedding, down comforters, free minibar

Grand View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Rooftop Suite

1 bedroom, premium bedding, down comforters, free minibar

Rooftop Suite

  • Sleeps 2
  • 1 Queen Bed

Lake Suite

  • Sleeps 2
  • 1 Queen Bed

Superior Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City, 23341

What's nearby

  • Wulai Old Street - 2 min drive - 1.2 miles
  • Yunxian Park - 6 min drive - 3.3 miles
  • Wulai Waterfalls - 6 min drive - 3.3 miles
  • XinXian Trail - 8 min drive - 4.3 miles
  • National Taiwan University - 20 min drive - 12.5 miles

Getting around

  • Wulai Scenic Train Station - 3 min drive
  • Xindian Station - 13 min drive
  • Songshan Airport (TSA) - 67 min drive

Restaurants

  • ‪山地美食屋 - ‬2 min drive
  • ‪雅各原住民山豬肉香腸 - ‬2 min drive
  • ‪Siliq Cafe - ‬14 min walk
  • ‪日月光溫泉 - ‬2 min drive
  • ‪阿春小吃店 - ‬2 min drive

About this property

Volando Urai Spring Spa and Resort

Luxury upscale hotel near Wulai Old Street
Located close to Lover's Trail and Wulai Waterfalls, Volando Urai Spring Spa and Resort provides free breakfast (local cuisine), a terrace, and a full-service spa. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a body scrub, aromatherapy, or a body treatment. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a steam room and a hot tub.
You'll also find perks like:
  • Free self parking and valet parking
  • Limo/town car service, hot springs on site, and a front-desk safe
  • A banquet hall, 2 meeting rooms, and luggage storage
  • Guest reviews say great things about the first-rate property condition
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and pillow menus, in addition to thoughtful touches like air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Spring water tubs, toilets with electronic bidets, and free toiletries
  • 32-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/closets, mini fridges, and electric kettles

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 1 mile
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Siliq Restaurant
  • Soyan

Things to do

  • Full-service spa
  • Hot spring
  • Hot tub
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • On a river
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Hot spring
  • Hot springs open from 10:00 AM - 11:00 PM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Wednesday:
  • Hot springs

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 8 are not allowed at this adults-only property; all guests 8 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

We should mention

Hot springs access available from 10:00 AM to 11:00 PM
Guests under 8 years old are not permitted at this adults-only property
Guests under 12 years old are not allowed in the spa

Property is also known as

Urai Volando
Volando Urai
Volando Urai Spring
Volando Urai Spring Spa
Volando Urai Spring Spa & Resort New Taipei City
Volando Urai Spring Spa New Taipei City
Volando Urai Spring Spa Resort
Volando Urai Spring Spa Resort New Taipei City
Volando Urai Spring Taipei Ci
Volando Urai Spring Spa And
Volando Urai Spring Spa and Resort Hotel
Volando Urai Spring Spa and Resort New Taipei City
Volando Urai Spring Spa and Resort Hotel New Taipei City

Frequently asked questions

Is Volando Urai Spring Spa and Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Volando Urai Spring Spa and Resort?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Volando Urai Spring Spa and Resort?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Volando Urai Spring Spa and Resort?

Check-out is at noon.

Does Volando Urai Spring Spa and Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Volando Urai Spring Spa and Resort located?

Located in Wulai, this luxury hotel is within 3 mi (5 km) of Wulai Old Street, Lover's Trail, and Wulai Waterfalls. XinXian Trail and Neidong Forest Recreation Area are also within 6 mi (10 km). Wulai Scenic Train Station is 29 minutes by foot.

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Volando Urai Spring Spa and Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 211 out of 321 reviews
Rating 8 - Good. 80 out of 321 reviews
Rating 6 - Okay. 20 out of 321 reviews
Rating 4 - Poor. 7 out of 321 reviews
Rating 2 - Terrible. 3 out of 321 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

FELICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Stayed 1 night in Nov 2023

10/10 Excellent

Yorke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2022

8/10 Good

chen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very nice. Wish food can do better.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Stayed 2 nights in Nov 2023

2/10 Terrible

Takako

Disliked: Cleanliness, staff & service, property conditions & facilities
スタッフは全く教育されておらず、ホスピタリティのかけらも、サービスの概念も全く無い。レストランが2タイプあるが、どちらも最悪。タイヤル族をフューチャーしていると謳っているが、冒涜に近い。ルレエシャトーだからと信頼して予約したが、ルレエシャトーも落魄れたものだ。 とにもかくにも、最悪。
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Jongmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

HSIN CHI

Stayed 1 night in Nov 2024

8/10 Good

WENG

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Chia Yu

Liked: Cleanliness, staff & service, property conditions & facilities
除了交通一切都很好
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2024

10/10 Excellent

cheng hsin

Stayed 1 night in Feb 2024

8/10 Good

Yusuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ShengYi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sukyoon

Stayed 1 night in Nov 2023

10/10 Excellent

Yu Chia

Stayed 1 night in Nov 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Chun Ki

Stayed 2 nights in May 2023

10/10 Excellent

Mayuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
事前の予約が必要ですがMRT新店駅よりシャトルバスサービスがあるので、便利です。 静かでとてもゆっくりすることが出来ました。ぜひまた訪れたいです。 大浴場の使い方が少し分かりにくかったです。もう少し詳しい案内があるといいと思いました。
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Ruoruo

Stayed 1 night in Apr 2023

10/10 Excellent

gail

Stayed 2 nights in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023

10/10 Excellent

Ling mei

Stayed 1 night in Mar 2023