Very Disappointing and Frustrating Experience
Our stay was extremely disappointing due to poor communication and a lack of transparency. The location was not clearly explained when we made the reservation, and the hotel signage was confusing and misleading, making it difficult to even identify the property.
During our stay, we experienced a power outage and had no water, meaning we couldn’t even shower. We were left without basic necessities and had to stay in the dark for the entire night. This was extremely uncomfortable and frustrating.
What made the situation even worse was the communication from management. During the outage, we were told that we could cancel the reservation without any penalties. We relied on that information, only to later be told that they would not refund our money.
The entire experience was a complete mess, from the confusing location and misleading signage to the power outage, lack of water, poor communication, and the refusal to honor what we were originally told about the cancellation and refund.
Unfortunately, I would not recommend this place. Management seriously needs to improve its communication, transparency, and the way it handles emergencies and guest concerns.