Ratings based on 948 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Historical and cultural feelings
by A verified traveler
Posted Mar 27, 2024 on Expedia
by A verified traveler
Posted Mar 26, 2024 on Expedia
It’s one of the best hotels in Taipei and we highly recommend to stay at least once in your life if you ever travel to Taiwan!
Comment from Hotel Management
Mar 27, 2024 by The Grand Hotel, Hotel Management
Dear Valued Customer:Thank you for choosing to stay at The Grand Hotel!We are very glad to know that you were satisfied with your room, our service and meals in Restaurant. Your approval is certainly the motive for us to improve our service quality.Thank you once again for your support, and we look forward to serving you again.Wishing you all the best! Yours Truly,The Grand Hotel, PR Department.
by A verified traveler
Posted Mar 24, 2024 on Expedia
The facility is old, the shower door is not able to close completely, so the water came out after the shower. Overall, the hotel is nice and clean. The stuff is friendly.
Comment from Hotel Management
Mar 25, 2024 by The Grand Hotel, Hotel Management
Dear Guests,Thank you for coming to The Grand Hotel and for your opinions. We will keep improving to meet your requests.Sincerely yours,Public Relations Department, The Grand Hotel
by A verified traveler
Posted Mar 24, 2024 on Expedia
The tours of Eastern and Western secret tunnels are nice! Especially,the Eastern tunnel with the tour bus!
Comment from Hotel Management
Mar 26, 2024 by The Grand Hotel, Hotel Management
Dear Valued Customer:Thank you for choosing to stay at The Grand Hotel!We are very glad to know that you were satisfied with your room, our service and meals in Restaurant. Your approval is certainly the motive for us to improve our service quality.Thank you once again for your support, and we look forward to serving you again.Wishing you all the best! Yours Truly,The Grand Hotel, PR Department.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Service good, Food is okay
Comment from Hotel Management
Mar 26, 2024 by The Grand Hotel, Hotel Management
Dear valued Customer: Welcome! Thank you for your feedback on our restaurant services. We value your input very much and will continue to improve and provide even better services. Wishing you all the best.Yours Truly,The Grand Hotel, PR Department.
by A verified traveler
Posted Mar 22, 2024 on Expedia
The staff at front desk (a young man of 20s on March 19) has horrible attitude. The hotel refused to give me a standard hotel itemized checkout receipt.
It is getting worse. Very crowded and noisy. Not a place to stay for business travels. I used to stay here for the past 10 years, not any more given what happened this time.
Comment from Hotel Management
Mar 25, 2024 by The Grand Hotel, Hotel Management
Dear Guests,Thank you for coming to The Grand Hotel and for your opinions. We will keep improving to meet your requests.Sincerely yours,Public Relations Department, The Grand Hotel
by A verified traveler
Posted Mar 22, 2024 on Expedia
Wonderful historic hotel, beautifully maintained in an ideal location. Truly an icon. Treat yourself to one of the nicer rooms, definately worth spending a little more! I make it a point to stay there for at least one night when ever I am in Taipei.
Comment from Hotel Management
Mar 25, 2024 by The Grand Hotel, Hotel Management
Dear Valued Customer:Thank you for choosing to stay at The Grand Hotel!We are very glad to know that you were satisfied with your room, our service and meals in Restaurant. Your approval is certainly the motive for us to improve our service quality.Thank you once again for your support, and we look forward to serving you again.Wishing you all the best! Yours Truly,The Grand Hotel, PR Department.
by A verified traveler from Etobicoke
Posted Mar 22, 2024 on Expedia
A unique Chinese palace design hotel experience; expensive buffet breakfast or a la carte room service; regular free shuttle to the nearest subway station and also to the nearest night market on weekends; one bedroom suite is like a Hilton Homewood suite with a bar, an office table, a spacious sitting room and a large balcony but without a kitchen.
It is priced about the same as a NYC area hotel.
I like this hotel.
Comment from Hotel Management
Mar 25, 2024 by The Grand Hotel, Hotel Management
Dear Valued Customer:Thank you for choosing to stay at The Grand Hotel!We are very glad to know that you were satisfied with your room, our service and meals in Restaurant. Your approval is certainly the motive for us to improve our service quality.Thank you once again for your support, and we look forward to serving you again.Wishing you all the best! Yours Truly,The Grand Hotel, PR Department.
by A verified traveler
Posted Mar 19, 2024 on Expedia
They don’t give hotel itemized checkout sheet which is required for business reimbursement.
This is the first time I had such an issue during the last 20 years of business travels.
This is horrible. I have to pay the business expenses by myself.
Comment from Hotel Management
Mar 20, 2024 by The Grand Hotel, Hotel Management
Dear Guests,Thank you for coming to The Grand Hotel and for your opinions. We will keep improving to meet your requests.Sincerely yours,Public Relations Department, The Grand Hotel