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Surestay Plus by Best Western Syracuse Airport Htl

2.5 star property
Property in North Syracuse with free breakfast and airport shuttle service

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Just minutes from the airport, Surestay Plus by Best Western Syracuse Airport Hotel offers practical comforts. Enjoy a free shuttle, hearty breakfast buffet, and seasonal outdoor pool. The on-site BW Airport Inn Restaurant serves dinner, and helpful staff provide tour assistance.

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Free airport shuttle
  • Pool
  • Pet friendly

About the neighborhood

Map
900 Colonel Eileen Collins Boulevard, North Syracuse, NY, 13212

What's nearby

  • Destiny USA - 7 min drive - 6.1 miles
  • Armory Square - 10 min drive - 8.3 miles
  • Syracuse University - 11 min drive - 8.9 miles
  • JMA Wireless Dome - 12 min drive - 9.1 miles
  • New York State Fairgrounds - 13 min drive - 9.8 miles

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 1 min drive

Restaurants

  • ‪7 Brew Coffee - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Circle K - ‬5 min drive
  • ‪Dunkin' - ‬4 min drive
  • ‪APlus at Sunoco - ‬5 min drive

About this property

Surestay Plus by Best Western Syracuse Airport Htl

Property near Destiny USA
At Surestay Plus by Best Western Syracuse Airport Htl, you can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and a terrace. The on-site restaurant, BW Airport Inn Restaurant, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.
Additional perks include:
  • A seasonal outdoor pool
  • Tour/ticket assistance, 2 meeting rooms, and a 24-hour front desk
  • Smoke-free premises, newspapers in the lobby, and luggage storage
Room features
All 95 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Coffee/tea makers and desks

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Exterior

Candlewood Suites - Syracuse Airport by IHG

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  • Pet friendly
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 5:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • BW Airport Inn Restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Conference center (1,399 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Syracuse Airport
BEST WESTERN Syracuse Airport Inn
Syracuse Airport BEST WESTERN
Syracuse Airport Inn
SureStay Plus Hotel Best Western Syracuse Airport
SureStay Plus Best Western Syracuse Airport
SureStay Best Syracuse
Surestay Plus By Syracuse Htl
Surestay Plus Hotel by Best W. Syracuse Airport
SureStay Plus Hotel by Best Western Syracuse Airport
Surestay Plus by Best Western Syracuse Airport Htl Property

Frequently asked questions

Does Surestay Plus by Best Western Syracuse Airport Htl have a pool?

Yes, this property has a seasonal outdoor pool.

Is Surestay Plus by Best Western Syracuse Airport Htl pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25.00 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Surestay Plus by Best Western Syracuse Airport Htl?

Extended parking is available for a fee. Limited spots are available.

What time is check-in at Surestay Plus by Best Western Syracuse Airport Htl?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Surestay Plus by Best Western Syracuse Airport Htl?

Check-out is at 11 AM.

Does Surestay Plus by Best Western Syracuse Airport Htl provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Surestay Plus by Best Western Syracuse Airport Htl located?

Situated near the airport, this property is 3 mi (4.8 km) from North Medical Family Practice and within 6 mi (10 km) of AMF Syracuse Lanes and Hopkins Road County Park. The Fun Junction and Onondaga Lake Park are also within 6 mi (10 km).

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Surestay Plus by Best Western Syracuse Airport Htl Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 231 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 244 out of 1000 reviews
Rating 4 - Poor. 109 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness
It is very close to the airport and easy to get to. The staff was very eager to help us in every way. They were pleasant and made sure everything was good
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close location to the airport and convenient shuttle service. The mattress in the room I had was in need of replacement. Lumpy and saggy.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
The property is old and needs to be refreshed. Everything was there and working
Stayed 1 night in Mar 2020

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff and the convience to Hancock Airport
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant exoerience checking in. The 2 girls were very smiley and welcoming.
Stayed 1 night in Feb 2020

8/10 Good

Joe, Sauquoit, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't find anything particularly unique, but the staff was very friendly and the room was clean.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to get to the airport. The staff were very friendly, especially the man stocking the breakfast station and driving the airport shuttle.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Did NOT like the claim of “free parking” and then getting stuck with a $60 bill to leave my car for the week. You need to fix that. Very dissatisfied with that, and I wonder how many others have fallen into that trap.
Stayed 1 night in Feb 2020

6/10 Okay

Stefanie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Great staff and food, close to airport, ugly rooms

The staff was great and the hotel is so close to Syracuse airport! The only issue was how ugly the rooms were. Breakfast was great too!
Stayed 1 night in Jan 2020

8/10 Good

Lynne, Northern New York

Liked: Cleanliness, staff & service, amenities
Airport is very close. Downtown Syracuse about 10 minutes away. Parking is easy. Staff were all very friendly. Restaurant in-house and the Food was good. Breakfast was hot--eggs & meat and Waffle iron with cereal & tasty breads. Not as new or as fancy as recently-built hotels, but it was clean & spacious.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the sound from the room next to us was very loud I could hear the snoring threw the wall
Stayed 1 night in Jan 2020

8/10 Good

Heidi, Watertown

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the cost. Great food and friendly staff!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room! Good food in the restaurant and good breakfast
Stayed 1 night in Jan 2020

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling

Convenient for an early morning flight!
Stayed 1 night in Jan 2020

4/10 Poor

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

1980s time travel

Time travel to the 80s. Not updated and dingy. Everything smelled like chlorine even though it was dead of winter. Parking cost as much as the airport. Rooms very small. Room could be 90° or 50°. Heard everything noise. Staff nice. Next door to airport for quick popover for an early flight.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Convenient and friendly . Restaurant is excellent. Room clean but dated. Would definitely use them again.
Stayed 1 night in Jan 2020

10/10 Excellent

Lee, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the proximity to the airport.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Hi Scott, my name is Hugh Brazee and I stayed at your hotel on Friday night January 3rd, I want to make some complaints about your hotel and would like to have my money refunded. First complaint is that I never slept a single minute due to the fact that thethat the room next to me in 121 was noisy all night, the tv was loud, they were swearing like crazy,yelling, people coming and going allnight long. Second complaint was that the ac unit did not work as it kept shutting down. The rugs in the hotel were old and filthy. IfI do not hear back I will be contacting Orbitz and let them know that your hotel should be removed from their site as a place to stay. I will also contact my bank to have the charges removed. I must say it was the worst hotel I ever stayed in.I hope to hear backfrom you tomorrow,if not I will follow up and submit my complaint to Orbitz.i would like my money refunded
Stayed 1 night in Jan 2020

6/10 Okay

David L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didn't sleep at all last night

Very noisy at night. Had trouble sleeping
Stayed 1 night in Dec 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My visit!

Superb staff! Comfortable! Kind! Will come again.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Just too dirty. Bathroom and rooms dirty. No hot water. Way to pricey for what you get.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location was terrific, close to airport. Bed was comfortable. Housekeeping should be fired. Dead bug and someone else's socks on the floor. Unplugged clock. Dust on surfaces.No bath towels. No elevator to the second floor, had to drag suitcase up the stairs.
Stayed 1 night in Dec 2019

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, room comfort
I had 2 days of cancelled flights due to weather. The front desk staff were amazing. I called and kept them informed and they worked with me. When my flight finally arrived at 4am they picked me up, outside of their shuttle hours. When I got there Heather had my paperwork ready and a room key ready. I cant tell you how comforting it was after being up with no sleep
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convient to airport and the staff was extremely helpful
Stayed 1 night in Dec 2019

10/10 Excellent

Sue, Seeleys Bay, Ontario, Canafa

Liked: Cleanliness, staff & service, property conditions & facilities
Right beside airport in Syracuse. I mean right beside
Stayed 1 night in Nov 2019

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