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Hilton Garden Inn Syracuse

3.0 star property
Travelers can admire local art collections before returning to the hotel's cozy fireplace or taking a refreshing swim in the indoor pool

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Photo gallery for Hilton Garden Inn Syracuse

Lobby lounge - Hilton Garden Inn Syracuse (East Syracuse)
Exterior - Hilton Garden Inn Syracuse (East Syracuse)
Indoor pool - Hilton Garden Inn Syracuse (East Syracuse)
Reception - Hilton Garden Inn Syracuse (East Syracuse)
Lounge - Hilton Garden Inn Syracuse (East Syracuse)
The Hilton Garden Inn Syracuse offers a perfect base for cultural exploration. Guests can discover the Erie Canal Museum and Everson Museum of Art, then return to enjoy a drink at the Wild Goose Pub, savor a cooked-to-order dinner, or soak in the spa tub.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, Accessible

Room, Accessible | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

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Room, 1 King Bed, Accessible | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

1 King Bed Junior Suite With Sofabed Nosmoke

  • Sleeps 3

King Room-Non-Smoking

  • Sleeps 4

King Room With Sofabed-Non-Smoking

  • Sleeps 3

King Room With Mobility Accessible Bathtub

  • Sleeps 2

Premium Guest Room With 1 King Bed And In-Room Drinks-Snacks

  • Sleeps 4

2 Queen Premium With In-Room Drink

  • Sleeps 4

2 Queen Beds Room

  • Sleeps 4

One-Bedroom King Suite with Whirlpool

  • Sleeps 3

Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

Mobility Access King Room with Roll in Shower

  • Sleeps 2

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One king one bedroom whirlpool suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king one bedroom whirlpool suite

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 3
  • 1 King Bed

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Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible one king bed room

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Accessible one king bed room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One king bed junior suite

One king bed junior suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed junior suite

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for One king bed with sofabed

One king bed with sofabed | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed with sofabed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two queen beds

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Two queen beds

8.6 out of 10
Excellent
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in East Syracuse, Hilton Garden Inn Syracuse is near the airport and near a train station. Erie Canal Museum and The Oncenter are cultural highlights, and travelers looking to shop may want to visit Destiny USA. Check out an event or a game at JMA Wireless Dome, and consider making time for Rosamond Gifford Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Visit our East Syracuse travel guide
Map
6004 Fair Lakes Rd, East Syracuse, NY, 13057

What's nearby

  • Old Erie Canal Historic State Park
    Old Erie Canal Historic State Park
    4 min drive - 5.4 miles
  • Destiny USA
    Destiny USA
    7 min drive - 8.1 miles
  • Onondaga Lake Park
    Onondaga Lake Park
    7 min drive - 7.6 miles
  • AMF Syracuse Lanes
    4 min drive - 5.0 miles
  • Le Moyne College
    6 min drive - 6.3 miles

Getting around

  • Syracuse Regional Transportation Center
    15 min drive
  • Albany Intl. Airport (ALB)
    129 min drive

Restaurants

  • McDonald's
    3 min drive
  • John & Sons Fly Road Market
    16 min walk
  • Dunkin'
    4 min drive
  • Taco Bell
    3 min drive
  • Cardinal Health
    4 min drive

About this property

Hilton Garden Inn Syracuse

Hotel near The Oncenter
Located close to Erie Canal Museum and Everson Museum of Art, Hilton Garden Inn Syracuse provides a grocery/convenience store, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site restaurant, Wild Goose Pub, serves dinner. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and express check-in
  • A banquet hall, a gift shop, and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 100 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and sofa beds
  • Bathrooms with bathtubs and hair dryers
  • 42-inch LCD TVs with cable channels
  • Recycling, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Frequently asked questions

Does Hilton Garden Inn Syracuse have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Hilton Garden Inn Syracuse pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of USD 150.00 per stay and a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn Syracuse?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

What time is check-out at Hilton Garden Inn Syracuse?

Check-out is at noon.

Where is Hilton Garden Inn Syracuse located?

Situated near the airport, this hotel is within 9 mi (15 km) of Syracuse University, Destiny USA, and Erie Canal Museum. The Oncenter and Everson Museum of Art are also within 9 mi (15 km).

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Reviews

Hilton Garden Inn Syracuse Reviews

8.6

Excellent

9.0

Cleanliness

8.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 532 out of 1002 reviews
Rating 8 - Good. 276 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great era and the staff was amazing! Highly recommend
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kandy

Disliked: Cleanliness, amenities
The in room whirl pool was dirty. We did not use it. The pool down stairs had A LOT of hair and scum floating in the water. The pool was cold and the hot tub was not hot. The fridge in the room froze all of our stuff. Including our fresh veggies and fruit. The WiFi was spotty. I don’t think we will choose this property again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Vera

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff, free extra bed was comfortable, and short walk to the prudential center for an amazing concert.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful and courteous
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, amenities, property conditions & facilities
Everything Was Perfect
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rory

Liked: Cleanliness, amenities, property conditions & facilities
Room was fair, some dust.. garbages not available around conference area,
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Erin

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Unfortunately, our stay was disappointing overall. We did not receive replacement towels the next day and were told they had been sitting in the washer for hours. On our last night, we had to go down at midnight just to get clean towels. There were also no pool towels available. The room itself needed more attention — it had not been vacuumed, the shower did not drain properly, and the remote had no working batteries. We also noticed wet floors in front of the elevator, which felt unsafe. The hot tub had an “out of order” sign posted the first night, but we were later told it was actually working and the sign simply had not been removed. it was frustrating to have to pay for WiFi if you stayed longer! To end on a positive note, the night staff were wonderful. Their hospitality, welcoming attitude, and customer service truly stood out and were the highlight of our stay.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
My room wasn’t even ready when I showed up. They said “we had some people call in but it should be ready in a half hour to an hour”. There were some other issues also but I have been advised not to speak publicly on that at the moment.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hicham

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Staff was very pleasant and professional.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms, had a great stay! Will Be back!
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Amenities
Room/hotel was clean and staff was courteous and helpful. However the pool was very murky and on the cold side. The hot tub was anything but hot. We also had no hot water in the room so we could not take any showers. When I talked to the front desk they said they reset the boiler,but after waiting well over an hour still no hot water.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff were friendly. Decent location. No hot water in our bathroom and the gym was out of order
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Cameron

Liked: Amenities
Nice clean room.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room. Good breakfast buffet.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Love it ill be back for sure
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Gessika

Liked: Property conditions & facilities, room comfort
I was really disappointed to pay for the amenties that included the pool and hot tub as they were not working when I was there 12/2/2025. It would have been nice to be told that they were not working before booking as it was a mommas night away to attempt to relax and was disappointed with not having these amenities working. Felt like an expensive wasted trip.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
The front desk people were so friendly and warm after a long day!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Very accommodating
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jannasue

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The floor in the bathroom was dirty black and hair all over. The room totally needs cleaned better
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ellen

We arrived and the staff told us there was no wi-fi and that and we could stay at their sister property across the street. (We needed wifi for business--not just entertainment.) When Expedia tried to get our money back, the hotel would not do it so we ended up losing the cost of the room.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Crystal

Liked: Cleanliness, property conditions & facilities
The photos didn't show where the whirlpool tub was, it was in the bathroom not in the room, big florescent lighting, couldn't have the blinds open at all due to no privacy, the handle came off for the tubs hot water, no bubble bath, not a great relaxing vibe for what I paid honestly
Stayed 1 night in Oct 2025
Verified

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not eat breakfast at the hotel.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Veronica

Liked: Amenities, property conditions & facilities
The Wi-Fi/computer issues that the hotel had interfered vastly with my ability to navigate work projects that I had to have completed by the end of my hotel stay.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Daniel A

Liked: Cleanliness, staff & service, amenities
Room was clean, food was great. Pool was also clean. The only issue was the pull out bed had stains so we were unable to use it but once we informed the staff they accommodated us and gave us one of our breakfast meals for free due to the inconvenience! The waitress / host during the morning breakfast was also an absolute sweetheart! Would recommend and very family friendly!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The TV service in the room is a little outdated compared to other places I've stayed, (no channel guide, no streaming apps), but everything else during the stay was perfect. They did tell me that they are going to be doing a TV service upgrade though.
Stayed 2 nights in Oct 2025