Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Friendly staff
by A verified traveler
Posted Apr 7, 2024 on Expedia
by A verified traveler
Posted Mar 20, 2024 on Expedia
THE ROOM SMELLED STALE AND AS IF THE CARPET WERE DIRTY LIGHT SWITCHS BREAK AND HAD TO BE REPAIR THE SHOWER WERE DIRTY AND NO WATER TO HAVE A SHOWER AND THE STAFF DIDNT SEEM WORRY AND LAUGH IT OFF
Comment from Hotel Management
Apr 3, 2024 by Kim, Hotel Management
Dear Stephen,thank you for your feedback on your recent stay. I am sorry to hear we did not meet your expectations, please trust, I will follow up with the team accordingly to prevent this from happening in the future.Thank you again and all kind regards,Kim SGeneral Manager
by A verified traveler
Posted Mar 18, 2024 on Expedia
by A verified traveler
Posted Mar 9, 2024 on Expedia
Great location to resturants shops and attractions
Comment from Hotel Management
Apr 3, 2024 by Kim, Hotel Management
Dear Angelo,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager
by A verified traveler
Posted Feb 26, 2024 on Expedia
I booked accommodation for 3 adults, which was positioned as a room with 3 single beds. Paid over $800. Was sent an email confirmation which confirmed 3 adults. Upon arrival the receptionist told us our room had one king bed, to which I said 'I booked for 3', where she replied '3 fits in this room'. The room was a 'junior suite'. I said we were 3 adults and would not be sharing a single bed. She did not at all see the issue with this. I have since looked on your website and it states clearly that the suite is suited to a 'maximum of 2 adults', not 3. Eventually she downgraded us to a 'standard double room' but offered no sort of refund for the downgrade from the suite. Please call me about my booking. I booked with Novotel through my company as it is a preferred provider for Deloitte and if I do no receive communications about my experience I will let them know that the booking process is inadequate.
Comment from Hotel Management
Feb 26, 2024 by Johnny, Hotel Management
Dear Kathleen,Thank you for your feedback. Please accept my sincere apology for the inconvenience caused to you. I was notified by the Duty Manager Cameron that he already spoke to you and processed a 25% refund to your credit card. I appreciate your understanding that we couldn't meet your expectation due to the system error which was out of our control. Thank you once again for your patience and we wish to welcome you back again in future.Kind RegardsJohnny SanaullahFront Office Manager
by A verified traveler
Posted Feb 16, 2024 on Expedia
Clean, friendly staff, good location
Comment from Hotel Management
Mar 4, 2024 by Johnny, Hotel Management
Thank for your positive feedback. It is always a pleasure to receive positive comments. I will share with my team and I am sure they will be very happy.
by A verified traveler
Posted Feb 11, 2024 on Expedia
Just was not impressed with this hotel. Front desk staff very weak and some just not friendly. Room was super small. Floor four when I checked in had trash all over the place in the hallway. Just very average. I’ll choose elsewhere when I come back to town. Sorry.
Comment from Hotel Management
Apr 3, 2024 by Kim, Hotel Management
Dear Geil,thank you for your feedback on your recent stay with us. I am sorry to hear we did not meet your expectations, please allow me to express my sincere apologies and trust, I will address your feedback with the team accordingly.We hope to serve you better next time.Kind regardsKim SGeneral Manager
by A verified traveler
Posted Feb 10, 2024 on Expedia
Comment from Hotel Management
Apr 3, 2024 by Kim, Hotel Management
Dear Patrick,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager
by A verified traveler
Posted Feb 1, 2024 on Expedia
Location is quite good. You can go circular quay and other points without transportation. Compared with this, price is low enough.
However, design of bathroom in room 708 was quite problematic.
Toilet paper is located on the "back wall" of toilet, this makes quite uneasy to use. The shower booth doesn't have the door or curtain to prevent the water spilling out from the booth. Also, drain is stuck.
Comment from Hotel Management
Mar 4, 2024 by Johnny, Hotel Management
Thank you for your feedback. I will share with relevant department to take necessary measures if needed. Thank you once again and we wish to welcome you back soon.