Ratings based on 2,004 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Location, friendly/helpful staff, spacious accommodation.
Light bulbs required in some lamps, poor lighting.
The pot lights not the same and should dimmable.
Otherwise great stay and would highly recommend.
by A verified traveler from Martinez
Posted Apr 11, 2024 on Expedia
Clean and comfortable.
Comment from Hotel Management
Apr 12, 2024 by The team, Hotel Management
Dear Sherri, wonderful news you enjoyed you stay with us thanks so much
by A verified traveler from Martinez
Posted Apr 11, 2024 on Expedia
Convenient location. Friendly staff.
Clean and comfortable room.
Comment from Hotel Management
Apr 12, 2024 by The team, Hotel Management
Sherri,this is great new so glad the team are attending to your needs
by A verified traveler
Posted Apr 11, 2024 on Expedia
Property needs to be cleaned more. Very thick dust to top of walls and all power points. Tv was old and did not work on some channels if the blinds or window was open. No ability to watch anything but general chanels. Good size but needs a little modernising.
Comment from Hotel Management
Apr 12, 2024 by The team, Hotel Management
Dear Julie we will attend to this cleaning as soo as possible and sorry for the inconvenience here. Tv has been rescanned and all good
by A verified traveler
Posted Apr 11, 2024 on Expedia
Staff was very friendly and helpful.
Comment from Hotel Management
Apr 11, 2024 by The team, Hotel Management
Dear Don this is good to hear and thanks
by A verified traveler
Posted Apr 10, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by The team, Hotel Management
Dear Hyun,Thank you for the review
by A verified traveler
Posted Apr 7, 2024 on Expedia
The property was located in a central area with nice amenities.
Comment from Hotel Management
Apr 10, 2024 by The team, Hotel Management
Dear Hardee,Thank you for your review and comments and so glad you enjoyed all the amenities
by A verified traveler
Posted Apr 4, 2024 on Expedia
I never experienced such bad quality mattress and pillows.
Comment from Hotel Management
Apr 5, 2024 by The team, Hotel Management
Dear Wai Ling we have replaced the pillows and making improvements to the bed
by A verified traveler
Posted Apr 2, 2024 on Expedia
Poor checkin in process. Reception on his phone texting during checkin. Balcony dirty with cobwebs all over balcont area. Obviously not cleaned. Property wanted to charge $50 to check out one hr after checkout time
Comment from Hotel Management
Apr 3, 2024 by The team, Hotel Management
Dear Jill I am very sorry to hear the team was on the phone, ic might have ben mistaken for our duty mobile which we use to communicate with other departments? as staff should not be on their personal devises at all. We are very sorry for this lack of attention.
by A verified traveler
Posted Mar 31, 2024 on Expedia
The communication with staff was a bit slow.
Example- still waiting for the invoice to be provided.
Comment from Hotel Management
Apr 5, 2024 by The team, Hotel Management
Dear Jovana,thank you for the review it is had to send you an invoice when your booking comes through a online travel agent Expedia will be able to send this to you?