Ratings based on 2,387 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
We had the best view of the opera house and the harbour bridge from our balcony. Just amazing. The beds were really comfortable. The staff were friendly. The only down side was that the furnishings were a bit dated and the bathroom floor hasn’t been cleaned.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Advertised as balcony with view of opera house but cruise ships constantly blocking view
by A verified traveler
Posted Apr 14, 2024 on Expedia
Great staff and location for cruisers. Dirty and run down rooms.
Comment from Hotel Management
Apr 16, 2024 by Nadia C, Hotel Management
Dear Anna, Thank you for the time you have taken to provide us with your valuable feedback.Allow me to sincerely apologise for the shortfalls experienced during your stay.I have personally shared your feedback with my team to discuss and investigate where we fell short as this doesn't reflect on the service and standards in which we pride ourselves on.Nadia Cramer Duty Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Quaint boutique hotel!! Close to restaurants and pier. Desk staff very knowledgeable and helpful.
by A verified traveler
Posted Apr 10, 2024 on Expedia
Room looked nothing like the pictures. Went down a long, dark hallway to our room. Room was shrouded in darkness with 2 small windows covered by shades. When we opened the shades, we discovered it was because we were looking only feet apart from other windows.
The carpet was heavily soiled (I have pics) - it was beyond cleaning and needed to be replaced
The bathtub was dirty and old. Grout was smeared across the tiles in half attempts to repair
Furniture was sparse and old. One chair in corner - no desk.
Guest at front desk when checking in was dealing with an ant infestation.
No shower gel in tub - when I asked for it to be replaced, a sealed bottle was added which we couldn't open. And only bath towels were replaced (no additional washcloths, handtowels - they were all removed during cleaning)
I feel I got the worst of the rooms in this hotel because I booked with Expedia instead of the hotel directly. Based on the reviews, there have to be better rooms than this,
by A verified traveler
Posted Apr 10, 2024 on Expedia
Pros…Great location, friendly staff, close to Passenger Cruise Terminal. We would definitely stay there again, highly recommend it. Cons…No walk-in Shower or ramp for anyone with Mobility Issues/Aids. Shower over the bath is hazardous to the elderly or anyone with a disability.
by A verified traveler
Posted Apr 10, 2024 on Expedia
Positives: Great location, Friendly staff and clean.
Negatives: Property in need of a good updating. Carpeting needs replacement. Furniture is very used. Unfortunately we left an open candy bar on the night table and got a bunch of those tiny ants having a fast feast of it.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Its very near to cruise terminal. Only problem is the carpet and the toilet are old and needed refurbishment.
Comment from Hotel Management
Apr 9, 2024 by Nadia C, Hotel Management
Dear Guest Thank you for taking the time to share your recent experience at Rendezvous Hotel Sydney The Rocks. We apologize for the poor experience you had during your stay. The hotel carpets are relatively new and are well maintained however, we understand that the design may give the impression of them being older than they actually are. We hope to welcome you back in the future.Nadia CramerDuty ManagerRendezvous Hotel Sydney The Rocks
by A verified traveler
Posted Apr 8, 2024 on Expedia
I’m sorry but, I cannot give this property any good rating . Issac at front desk was very nice but, that’s where it ended. We did get our money back but, it had already wrecked our special occasion. The place was not cleaned properly. We payed for a 1br apartment facing harbour and were created with dirt and dust. I was bitten from the time we went back to room after dinner( we had checked in and gone straight out) sitting on couch, then on chair and finally standing up at bench. When I called girl at reception she came up and promptly told me that it was allergies. This was most definitely not it. There were other negatives but, the icing on cake was when I pulled back bed spread for bed to find a bed bug.i went down and girl came up and found two more. We were moved to an average room at midnight, resulting in not being able to open cases for fear of bed bugs entering them. This trip was for a special occasion as we were celebrating Wedding Anniversary and departing on cruise the next day. Neither of us got sleep or could change clothes to embark ship. I spent night in tears and nearly left in middle of the night to sit down at port. We had booked to stay here at end of cruise but, there is no way we would , even if free. The morning of the cruise was meant to be a happy occasion but, it was ruined for us. Sadly the owners did not make it dirty but, they do not keep on top of their staff who seem to like money for little work with the state of our room.
Comment from Hotel Management
Apr 9, 2024 by Isaac I, Hotel Management
Dear Amanda,Thank you for taking the time to provide your feedback on your stay with us. I appreciate the opporunity to talk on check out and I am sorry that you were not comfortable during your stay. I understand our team assisted as best as possible to ensure your concerns were acknowledged and rectified on the evening.I would just like to advise that the next day we had our pest control team come to the hotel to investigate the claims of bed bugs. Whilst I acknowledge the shortcomings regarding cleanliness I can advise a thoughrough check of the room was conducted by our pest control team and they did not find evidence of bed bugs in the room. I do hope you have enjoyed the second part to your holiday and I am truley sorry we fell short of expectations on this visit.Kind Regards,Isaac I Hotel Manager
by A verified traveler
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by Nadia C, Hotel Management
Thank you for taking the time to share your feedback from your recent stay at Rendezvous Hotel Sydney, The Rocks. Allow me to sincerely apologise for the shortfalls experienced during your stay.I have personally shared your feedback with my team to discuss and investigate where we fell short as this doesn't reflect on the service and standards in which we pride ourselves on.Nadia CramerDuty ManagerRendezvous Hotel Sydney The Rocks