Ratings based on 1,137 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
clean and handy to airport. Transport easily arranged
by A verified traveler from MOOROOLBARK
Posted Mar 27, 2024 on Expedia
A good place for an overnight airport stay. Staff were great.
The only negative was bathroom was too small for people with disabilities to manoeuvre in
by A verified traveler
Posted Mar 26, 2024 on Expedia
Positives:
Reception staff members are awesome and friendly! Conveniently located within walking distance to the airport. Bed was very comfortable, and the mini-fridge was convenient.
Areas for improvement:
Hotel is basic and somewhat overpriced. Bathroom was dirty with a similar layout to a hospital (one room with no delineation between the toilet, sink, or shower). Shower bench when lifted up was not clean (pink and black mould). Shower curtain and entire bathroom smelled like mildew. Used towel left on the back of the bathroom door. Significant noise from the Kristy Kreme parking lot next door (loud revving of engines and loud music throughout the night).
by A verified traveler
Posted Mar 26, 2024 on Expedia
Accesible to the train station. Even while close to the airport, the property itself is quiet.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Noisy at night could hear the water dripping
by A verified traveler
Posted Mar 25, 2024 on Expedia
This was by far, the worst place I have ever stayed in. I have stayed in cleaner backpacker hostels around the world. I will be sending through an official complaint to Accor and ibis budget. The room we paid $200 a night for was filthy. It was like they had opened a storage room for us and not cleaned it. Over 1cm of dust in most places, the bathroom was disgusting- full of mould. Under the beds I would predict 2-3cm of dust, rubbish, socks, ripped lining off the beds. I complained to reception who were most unpleasant at arrival and with this complaint. I also asked housekeeping to view the amount of dust and their response was ‘ohh well’. They did not care, even when I pointed out the amount of dust was a serious health hazard. I have multiple photos I will be sending through. Also they only provide 1 electricity point for a family room and when I asked about this I was told in a rather rude manner ‘what do you expect’. Every single staff member I interacted with was so unbelievably rude. If I could give this place a zero, I would.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Had wet paint in the corridors so the smell was fairly strong. Aircon fan even though switched off made a lot of noise which made it hard to sleep
by A verified traveler
Posted Mar 24, 2024 on Expedia
USB didn’t work and to far from city centre
by A verified traveler
Posted Mar 23, 2024 on Expedia
The room is extremely basic
by A verified traveler
Posted Mar 22, 2024 on Expedia
Convenient