Ratings based on 927 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Chisholm
Posted Apr 14, 2024 on Expedia
Very dated, but kept up well. Great staffing and very friendly.
Comment from Hotel Management
Apr 15, 2024 by res, Hotel Management
Dear Scott,Thank you it was wonderful to welcome you to Sydney Harbour Hotel and thank for you this glowing review. We certainly are very proud of the wonderful customer serviceWe look forward to welcoming you back in the near future.Kind regards Reservations
by A verified traveler
Posted Apr 13, 2024 on Expedia
The location of the hotel to Circular Quay, The Opera House & The Bridge can’t be beat.
The hotel is in need of an upgrade, especially the bathrooms and AC system.
You can’t run the AC if you want to sleep.
While it’s a very old building, the noise is awful.
Our room backed onto the side alley where the dumpsters were emptied at 4am every day! The sound of smashing glass isn’t how you want to wake up on holiday.
When we mentioned this to the front desk, they thanked us for telling them.
The laundry facilities are great and much appreciated on a long trip. $4 for a wash and $4 for the dryer. Detergent is provided.
Overall a great location, but the hotel use a little TLC.
Comment from Hotel Management
Apr 15, 2024 by res, Hotel Management
Dear Nicola,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations
by A verified traveler
Posted Apr 13, 2024 on Expedia
Honestly the only thing that makes this property shine is the location. Super handy.
On the downside the property condition, expecially the bathroom, was atrocious. I was so disappointed at the facilities considering we paid a LOT of money. Only one lift was working which meant significant delays getting in and out of the building.
The secondary windows put over the originals are not double glazed so you can hear everything in the street. Not so bad on a week night, but on a weekend, you will be lucky to get to sleep.
I couldn't believe how awful the place was, I will never recommend sorry. Sort the bathrooms out maybe I would go back but take earplugs and get a room on a lower floor if the lifts aren't returned to service.
Comment from Hotel Management
Apr 18, 2024 by res, Hotel Management
Dear Susan,Thank you for taking the time to leave feedback on your recent stay with us, if you would like to call to discuss your points you have made please do so.Kind regards, Reservations Manager
by A verified traveler
Posted Apr 10, 2024 on Expedia
Comment from Hotel Management
Apr 12, 2024 by res, Hotel Management
thank you for your review
by A verified traveler
Posted Apr 10, 2024 on Expedia
Close to overseas passenger terminal
Comment from Hotel Management
Apr 10, 2024 by res, Hotel Management
Dear ClaytonThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soonKind regards Reservation Manager
by A verified traveler
Posted Apr 9, 2024 on Expedia
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Comment from Hotel Management
Apr 10, 2024 by res, Hotel Management
Dear ThomasThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager
by A verified traveler
Posted Apr 8, 2024 on Expedia
The place was located on the Rocks near the Sydney Harbour Bridge and within viewing distance of the Sydney Opera House as advertised. It is a bit of a scenic walk to the nearest Tram, Bus, Train line so maybe a bit difficult for elderly, but for couples and young travelers like us, it is no problem. There are Pubs in the area and eating choices as well. The hotel was good and clean, only one elevator was working though, so this was a problem in the mornings and during checkout. Aside from this, the hotel was great :)
Comment from Hotel Management
Apr 9, 2024 by res, Hotel Management
Dear William,Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Beautiful period property with so many authentic features. Location was perfect - until huge cruise ships arrived in the harbour and totally blotted out any view. Dining was limited and when we had breakfast, it was super pricey ($35 full breakfast or $27 for continental) and not so fresh. Pastry’s were stale although fruit options were fabulous. Having just come from a Rydges in Cairns to Sydney, it was rather disappointing.
Comment from Hotel Management
Apr 9, 2024 by res, Hotel Management
Dear LindseyThank you for sharing your experience and whilst challenging to read that you didn't enjoy your stay in it's entirety, I have passed on all your comments to Management.Kind regards
by A verified traveler
Posted Apr 3, 2024 on Expedia
Lovely and clean fantastic location
Comment from Hotel Management
Apr 5, 2024 by res, Hotel Management
thank you so much it was a pleasure having you stay with us.Kind regards Reservations Manager
by A verified traveler
Posted Apr 2, 2024 on Expedia
Nice pool area with great views of the city. Very convenient to the cruise port.
Comment from Hotel Management
Apr 2, 2024 by res, Hotel Management
Dear HerbThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regards Reservations Manager