- Disliked: Staff & service
I was in Sydney for a celebration. I went to dinner and returned soon after the time the reception was unattended. I could not access my room. I rang the number provided as the night manager 34 times (yes 34 times) over a 2 hour period in an attempt to get access but to no avail. Eventually I had to walk for half an hour to a very expensive hotel in a nearby suburb and paid a high non-discounted rate for three hours sleep. I raised it with the day manager and she said she would raise the unanswered calls with the night manager. It was one of the most expensive nights I had in Sydney - should have stayed at the better hotel in the first place.