Ratings based on 404 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted May 9, 2018 on Expedia
4th Stay still great amazing staff, clean accommodation great shower comfy beds fantastic location what more could you ask for
Thank you all hopefully see you again soon
Mark and Paul
by A verified traveler
Posted Apr 27, 2018 on Hotels
Recommended
for Everyoneby A verified traveler from brisbane
Very Quiet hotel in nice area
Posted Apr 23, 2018 on Expedia
Pros: Quiet, nice handy location, excellent staff
Cons: Bathrooms could be updated
Lovely staff who helped us as soon as we asked for anything. Really quiet, Nice pool, comfy bed. The bathroom was a bit tired but clean and well stocked with towels, etc. It’s a 10 minute walk to the Museum Train Station and then only one stop to Circular Quay so easy access to the central city. Great little cafe around the corner for breakfast and lunch and several places just up the road on Oxford Street. We walked to Prince Albert Park 20 mins away, with public swimming pool and kids playgrounds.
Recommended
for Everyoneby A verified traveler
Great location, Great Value
Posted Apr 9, 2018 on ExpediaThe hotel might be on the older side & may need renovating in the near future, but the location of the place & bed comfort were fantastic.
Cleaning of the rooms need improving too.
Comment from Hotel Management
Apr 12, 2018 by Fiona , Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to give some feedback after your stay. We are delighted that you enjoyed the hotel’s great location which in the heart of Surry Hills while in a walking distance to the Sydney CBD and most of Sydney attractions, I am also happy that you enjoyed the great value for money which we believe we offer guest a very competitive value in the vicinity. While we can’t change the building’s age we regular update the hotel’s facilities and interior decoration from time to time; Thank you for the feedback regarding the cleanliness, I have passed on your feedback to the Housekeeping team, it’s not the high standard of cleanliness we always uphold you experienced on this occasion, I apologize for this. Thank you again. Warm regards
by A verified traveler
Overall not good experience
Posted Mar 29, 2018 on HotelsDuty manager behavior was not good. After 20 minutes of booking , he said not have any confirmation. When I argue then after few minutes say receive confirmation but not fully so I need to make booking manually take 30 minutes to give room . At midnight waiting so long with children was very much disappointing.
Comment from Hotel Management
Apr 13, 2018 by General Manager, Hotel Management
Hi Khandelwal,
Thank you for sharing your feedback with us. It is disappointing to know you did not receive the level of service we pride ourselves on. Your comments are concerning and we have investigated them in great detail. I can see you made a last minute booking for our property which came through as our system was rolling over to the next day. Unfortunately this would have caused slight delays checking in. I do apologise for the experience you had as this certainly is not what we strive to provide. I do hope we can welcome you back to show you a true Abey experience!
Kind regards,
Recommended
for Everyoneby A verified traveler
Posted Mar 25, 2018 on Expedia
Central location. Hard to find due to limited signage out front.
Comment from Hotel Management
Mar 28, 2018 by Fiona , Hotel Management
Dear Guest, Thank you for your recent stay and for taking the time to share your feedback with us. We are delighted that you enjoyed the hotel’s convenient location to explore the great city of Sydney, thank you for your feedback regarding the signage of the hotel, and I have passed on your comments to Hotel management team, Thank you for your feedback, and we look forward to welcoming you back again in the near future. Warm regards
Recommended
for Everyoneby A verified traveler
Posted Mar 17, 2018 on Expedia
Shower was horrible! Absolutely no water pressure & barley a dribble of water.
Hotel staff were lovely especially when we discovered that Expedia stuffed up the booking which was rather embarrassing when I was trying to charged a couple of thousand dollars!
Comment from Hotel Management
Mar 23, 2018 by Fiona , Hotel Management
Dear Guest, thank you for your recent and for taking the time to give us feedback. It’s disappointed to hear that your stay was less than ideal on this occasion, I am sorry to know that the shower in your room was not working properly, I apologise for the inconvenience caused. I am not sure if you informed our reception at the time so that we could deal with the matter straight away to make your stay more comfortable, please note that our 24 hours and our reception staff are more than happy to assist you with if you have issues during your stay; on the positive side, I am glad that you found our staff was lovely and solved the issues you had with the booking agent. Thank you again, and welcoming you back again in the future to experience true Abey warm welcome and exceptional service. Warm regards
Recommended
for Everyoneby A verified traveler from tasmania
Fan day
Posted Mar 11, 2018 on Wotif
Pros: It is mid range in distance to all the local Sydney venues both tourist oriented and footy fan the hotel staff are tremendous happy and vibrant
Cons: The outside lane way little Campbell st has a constant flow of water in the gutter can be bit slippery on the up hill ramp
Location: It’s mid range in distance to all the great Sydney venues and easy to get around plenty of everything everywhere
We are avid swans fans and have stayed at Abey and Cambridge on a number of occasions the staff and hotel are just wonderful they are always trying to make our stay a great one and yet again they have won us over
Comment from Hotel Management
Mar 15, 2018 by Fiona , Hotel Management
Dear Chuck, It’s so pleasing to see your good rate of our Abey Hotel, and thank you for taking the time to sharing your Abey Hotel experience. We are delighted to know that you had another great stay with us and enjoyed the hotel’s convenient location to meet your needs; your feedback regarding the back of the street water leaking we have been noticed and has undertaken to fix it, it is a little bit more complicated due to the building construction, however we want to get this done as quick as possible, thank you for your feedback and continued support, we look forward to welcoming you back again very soon. Warm regards
Recommended
for Everyoneby A verified traveler
Nice room, good location
Posted Mar 11, 2018 on ExpediaGreat spot, nice room walking distance to everything. Clean tidy cosy room. On Checkout staff were rude however, which was a surprise because Check In staff were absolutely amazing.
Comment from Hotel Management
Mar 15, 2018 by Fiona , Hotel Management
Dear Guest, thank you for your recent stay with us at Abey Hotel Sydney. We are happy to hear that you appreciate our convenient location, high standard of cleanliness and comfortable room. I am sorry to hear that you experience on check-out was less than ideal which it is definitely not the standard of our team uphold, I have passed on your feedback to the Front Desk Manager, a staff re-training course will be undertaking to bring the front line team all in same level which Cambridge Hotel exceptional service we always upholding. Thank you for your feedback, we look forward to welcoming you back again very soon. Warm regards
Recommended
for Everyoneby A verified traveler from brisbane
Nice hotel right in the middle of the action
Posted Jan 27, 2018 on WotifWe were looking for something clean and comfortable right near Darlinghurst but also needed some affordable.
We will return here every time. In addition to ticking all of our main criteria, the staff were friendly and helpful.
Comment from Hotel Management
Jan 29, 2018 by Fiona , Hotel Management
Dear Bill, thank you very much for staying with us and for taking the time to share your experience with us. We are delighted that you had an enjoyable stay and enjoyed every element of the hotel and its service, especially our convenient location met your needs. It is always pleasure to hear about the great guest experience as this motivates our team to exceed guest expectations. Once again, thank you very much for your feedback. We look forward to welcoming you back to our hotel very soon. Warm regards