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The Ritz-Carlton, Suzhou

5.0 star property
Luxury hotel with 3 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Suzhou

Restaurant
Minibar, in-room safe, blackout drapes, iron/ironing board
Executive lounge
Lobby sitting area
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Breakfast available
  • Laundry

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
Hair dryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, City View, King Bed

Lounge

Club Room, City View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

TV

Club Panorama Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
369 Guangji South Road, Suzhou, Jiangsu, 215000

What's nearby

  • Shantang Street - 4 min drive - 2.0 miles
  • Lingering Garden - 5 min drive - 2.9 miles
  • Pingjiang Road - 6 min drive - 3.9 miles
  • Humble Administrator's Garden - 7 min drive - 4.1 miles
  • Suzhou Museum - 7 min drive - 4.1 miles

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪agogoKTV - ‬3 min walk
  • ‪得胜门 - ‬3 min walk
  • ‪Neighbourhood Holiday Hotel Suzhou - ‬3 min walk
  • ‪轻松驿站咖啡屋 - ‬3 min walk
  • ‪艾大米 - ‬3 min walk

About this property

The Ritz-Carlton, Suzhou

Luxury hotel located in Gusu District
A garden, dry cleaning/laundry services, and a 24-hour gym are just a few of the amenities provided at The Ritz-Carlton, Suzhou. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), train station pick-up service, and local meal delivery service
  • A 24-hour front desk and an elevator
Room features
All 190 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like late night room service and free WiFi.
Other amenities include:
  • Rainfall showers, separate tubs/showers, and bidets
  • TVs with cable channels
  • Housekeeping and phones

Languages

Chinese (Mandarin)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.1 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

Does The Ritz-Carlton, Suzhou have a pool?

Yes, this property has an indoor pool.

Is The Ritz-Carlton, Suzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Ritz-Carlton, Suzhou?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Suzhou?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Suzhou?

Check-out is at noon.

Where is The Ritz-Carlton, Suzhou located?

Located in Gusu District, this luxury hotel is 0.8 mi (1.2 km) from Suzhou Canal Park and within 3 mi (5 km) of West Garden Temple and Suzhou City Moat. Hanshan Temple and Shantang Street are also within 3 mi (5 km). Sanxiang Square Station is 12 minutes by foot and Tongjingbei Lu Station is 14 minutes.

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The Ritz-Carlton, Suzhou Reviews

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

giorgi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025