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The Ritz-Carlton, Suzhou

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Photo gallery for The Ritz-Carlton, Suzhou

Lobby - The Ritz-Carlton, Suzhou (Suzhou)
Minibar, in-room safe, blackout drapes, iron/ironing board - The Ritz-Carlton, Suzhou (Suzhou)
Indoor pool - The Ritz-Carlton, Suzhou (Suzhou)
Club Suite, 1 King Bed, Non Smoking | Living room | TV - The Ritz-Carlton, Suzhou (Suzhou)
Executive lounge - The Ritz-Carlton, Suzhou (Suzhou)
Luxury
5.0 star property
8.8

Excellent

Serene sanctuary in Suzhou

Surrounded by classical Chinese gardens, Ren Spa offers traditional treatments with modern luxury. Three distinct restaurants celebrate regional flavors with contemporary flair. An elegant indoor pool provides relaxation after exploring nearby cultural treasures with attentive concierge services.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Panorama Room, Gusu View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Room, Gusu View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, blackout drapes, iron/ironing board

Club Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Gusu District, a neighborhood in Suzhou, The Ritz-Carlton, Suzhou is near a metro station and near theme parks. Suzhou Silk Museum and Suzhou Art & Crafts Museum are cultural highlights, and some of the area's attractions include Classical Gardens of Suzhou and Suzhou Garden and Architecture. Suzhou Amusement Park and Soody Candy Land are also worth visiting. Visit our Suzhou travel guide
Map
369 Guangji South Road, Suzhou, Jiangsu, 215000

What's nearby

  • Pingjiang Road
    Pingjiang Road
    6 min drive - 3.9 miles
  • Suzhou Canal Park
    16 min walk - 0.9 miles
  • West Garden Temple
    2 min drive - 1.2 miles
  • Classical Gardens of Suzhou
    2 min drive - 1.3 miles
  • Shantang Street
    4 min drive - 2.1 miles

Getting around

  • Sanxiang Square Station
    12 min walk
  • Suzhou Railway Station
    18 min drive
  • Wuxi (WUX-Shuofang)
    42 min drive

Restaurants

  • 胥城大厦 Castle Hotel
    12 min walk
  • The Lounge
    13 min walk
  • 北门饭店 Beimen Restaurant
    8 min walk
  • 313羊庄
    4 min drive
  • 新岛咖啡 New Island Coffee
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 406 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 406 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does The Ritz-Carlton, Suzhou have a pool?

Yes, this property has an indoor pool.

Is The Ritz-Carlton, Suzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Suzhou?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Suzhou?

Check-out is at noon.

Where is The Ritz-Carlton, Suzhou located?

Located in Gusu District, this luxury hotel is within 2 mi (3 km) of Suzhou Canal Park, West Garden Temple, and Classical Gardens of Suzhou. Suzhou City Moat and Hanshan Temple are also within 3 mi (5 km). Sanxiang Square Station is 12 minutes by foot and Tongjingbei Lu Station is 14 minutes.

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Reviews

The Ritz-Carlton, Suzhou Reviews

8.8

Excellent

8.4

Cleanliness

7.4

Amenities

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 8 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 1 out of 11 reviews

Reviews

Verified

6/10 Okay

giorgi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025
Verified

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Qi

Liked: Cleanliness, amenities, property conditions & facilities
リッツカールトンにふさわしいサービスで大変満足しています。開業して1年未満なので設備も新しく、滞在が快適でした。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yuyun

餐食和泳池都很棒
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

bin-tsai

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Maria

Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025
Verified

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025