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Shangri-La Yuanqu, Suzhou

5.0 star property
Luxury hotel with 2 restaurants connected to a shopping center in Suzhou

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Photo gallery for Shangri-La Yuanqu, Suzhou

Indoor pool, outdoor pool
Exterior
Terrace/patio
1 bedroom, down comforters, minibar, in-room safe
Executive Suite King Room | 1 bedroom, down comforters, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe King Room

1 bedroom, down comforters, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, down comforters, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King Room

1 bedroom, down comforters, minibar, in-room safe

Premier King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room

1 bedroom, down comforters, minibar, in-room safe

Premier Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Deluxe King Room

1 bedroom, down comforters, minibar, in-room safe

Horizon Deluxe King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin Room

1 bedroom, down comforters, minibar, in-room safe

Horizon Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite King Room

Lobby lounge

Executive Suite King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Down duvet
Separate bathtub and shower
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

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Shangri-La Suzhou

About the neighborhood

Map
Tower 2, GCL Plaza, 99 Si’an Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215028

What's nearby

  • Jinji Lake - 12 min walk - 0.7 miles
  • Yuanrong Times Square - 1 min drive - 0.6 miles
  • Suzhou International Expo Center - 1 min drive - 0.8 miles
  • Suzhou Culture and Arts Center - 2 min drive - 1.0 mile
  • Humble Administrator's Garden - 11 min drive - 6.9 miles

Getting around

  • Xinghu Jie Station - 11 min walk
  • Suzhou Railway Station - 24 min drive
  • Hongqiao International Airport (SHA) - 70 min drive

Restaurants

  • ‪新梅华四季厨房 - ‬1 min walk
  • ‪建屋国际酒店西餐厅 - ‬1 min walk
  • ‪新梅华.四季厨房 - ‬1 min walk
  • ‪巴蜀传香 - ‬6 min walk
  • ‪吴地人家大酒店 - ‬6 min walk

About this property

Shangri-La Yuanqu, Suzhou

Luxury hotel near Jinji Lake
Located close to Yuanrong Times Square and Suzhou International Expo Center, Shangri-La Yuanqu, Suzhou provides a rooftop terrace, dry cleaning/laundry services, and a bar. Treat yourself to a massage, a body scrub, or a facial at the onsite spa. Be sure to enjoy lunch and dinner along with Chinese cuisine and happy hour at the two on-site restaurants. Yoga classes and fitness classes are offered at the 24-hour health club; Shangri-La Yuanqu, Suzhou also has a business center and a sauna. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), smoke-free premises, and a 24-hour front desk
  • Luggage storage, 1 meeting room, and an elevator
Room features
All 303 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and separate tubs/showers
  • Daily housekeeping, electrical adapters/chargers, and desks

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 158 for adults and CNY 79 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cafe Hong
  • Shang Garden
  • SIP Lounge

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 for adults and CNY 79 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Shangri-La Hotel Suzhou Yuanqu
Shangri-La Hotel Yuanqu
Shangri-La Suzhou Yuanqu
Shangri-La Yuanqu
Hotel Shangri-La Hotel, Suzhou Yuanqu Suzhou
Suzhou Shangri-La Hotel, Suzhou Yuanqu Hotel
Hotel Shangri-La Hotel, Suzhou Yuanqu
Shangri-La Hotel, Suzhou Yuanqu Suzhou
Shangri Yuanqu, Suzhou Suzhou
Shangri La Hotel Suzhou Yuanqu
Shangri-La Yuanqu, Suzhou Hotel
Shangri-La Yuanqu, Suzhou Suzhou
Shangri-La Yuanqu, Suzhou Hotel Suzhou

Frequently asked questions

Does Shangri-La Yuanqu, Suzhou have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Shangri-La Yuanqu, Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Yuanqu, Suzhou?

Self parking is free at this property.

What time is check-in at Shangri-La Yuanqu, Suzhou?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Shangri-La Yuanqu, Suzhou?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Yuanqu, Suzhou located?

Located in Suzhou Industrial Park, this luxury hotel is within 1 mi (2 km) of Jinji Lake, Yuanrong Times Square, and Suzhou International Expo Center. Suzhou Culture and Arts Center and Suzhou Museum are also within 9 mi (15 km). Xinghu Jie Station is 11 minutes by foot and Shidaiguangchang Station is 20 minutes.

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Shangri-La Yuanqu, Suzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 30 reviews
Rating 8 - Good. 7 out of 30 reviews
Rating 6 - Okay. 0 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pang-Che

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, beautiful room
Stayed 3 nights in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, room was large and had great views. In the new modern part of Suzhou. The staff was very helpful especially Gavin the concierge. He way out of his way to help us navigate Suzhou. Also has plenty of restaurants near by. I have to call out the beauty of this part of town,
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
Stayed 3 nights in Oct 2023

8/10 Good

SHOHI

Stayed 2 nights in Mar 2025

10/10 Excellent

Chun ti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

seungwon

Liked: Cleanliness, staff & service, amenities
주변 식사할만한곳과 편의시설이 많음
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

seungwon

Liked: Cleanliness, staff & service, property conditions & facilities
주변 식당등 쇼핑에도 편리함
Stayed 1 night in Aug 2024

10/10 Excellent

Chi Ying

Stayed 4 nights in Jun 2024

10/10 Excellent

yat ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Vivian

Stayed 2 nights in Jan 2023

8/10 Good

WEI-HAO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay

Excellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
Stayed 3 nights in Jul 2021

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Apart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
Stayed 3 nights in Jul 2021

10/10 Excellent

Yuk Lin Charlotte

Stayed 5 nights in Jul 2021

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and great facilities!
Stayed 1 night in Nov 2020

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and new facilities!
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We love it

It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
Stayed 1 night in Jul 2020

10/10 Excellent

REBEKAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely stay in a lovely place!

An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleased with our stay

Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
Stayed 2 nights in Dec 2019

4/10 Poor

ERIC

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
這是一間表現失常又沒有人性和溫度的香格里拉酒店，從門口接待到工作人員大部份都很冷漠。房間設施很新，但空調溫度是固定的，冬天低溫時沒有暖氣，飯店人員說最高溫度設定上限只到25度，即使你自行設定到28度也沒用，你如果會冷，請你自己想辦法，飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床，泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁，竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時，完全束手無策，超誇張的。此外，我是香格里拉酒店的會員，入住前已告知當天是我的生日，但一整天飯店連最基本的說聲生日快樂都沒有，以國際連鎖5星級飯店而言，實在有點扯！
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, relatively quiet hotel

Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019