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Shangri-La Suzhou

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Photo gallery for Shangri-La Suzhou

A high-rise building with a modern architectural design, surrounded by other high-rise buildings and a busy urban street. - Shangri-La Suzhou (Suzhou)
A hotel room with a large window, a sofa, a lamp, and a small table with apples. - Shangri-La Suzhou (Suzhou)
A hotel room with a large bed, a television mounted on the wall, and a city view through the window. - Shangri-La Suzhou (Suzhou)
A hotel lobby with a view of the city, a reception desk, and a buffet area. - Shangri-La Suzhou (Suzhou)
An indoor swimming pool with a glass ceiling, lounge chairs, and a water slide. - Shangri-La Suzhou (Suzhou)
Luxury
5.0 star property
9.2

Wonderful

Serene retreat in Suzhou

Across from a vibrant mall, this five-star sanctuary offers three restaurants with international cuisine in Suzhou's business district. Guests can retreat to the spa, swim in the indoor pool, play tennis, or enjoy family amenities like the children's pool.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premier Room, 1 King Bed, City View (Skyline)

A hotel room with a sofa, armchair, bedside table, lamp, and a bed.

Premier Room, 1 King Bed, City View (Skyline)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin

A high-rise building with a distinctive architectural design, surrounded by a cityscape at dusk.

Deluxe Twin

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Horizon Deluxe King

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Horizon Deluxe King

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Deluxe Twin

A hotel room with two beds, a desk with a TV, a chair, a small table, and a large window with a view.

Horizon Deluxe Twin

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Room, 1 King Bed, City View (Skyline)

A woman sitting in a chair by a large window with a city view.

Premier Room, 1 King Bed, City View (Skyline)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite King

A hotel room with a large bed, a chair, a small table with a lamp, and a view of the city through large windows.

Executive Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Horizon, Premier Room, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a desk, and a chair.

Horizon, Premier Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Deluxe Twin

A hotel lobby with a reception desk, seating area, and a bookshelf.

Horizon Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Horizon, Premier Room, 1 King Bed

A hotel lobby with a reception desk, seating area, and a bookshelf.

Horizon, Premier Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed, Hill View (Skyline)

A room with a large window, a telescope, a lamp, a sofa, and a table with a plant and a mug.

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Huqiu District neighborhood, Shangri-La Suzhou is connected to a shopping center. Traveling with kids? Don't miss Humble Administrator's Garden. Spend some time exploring the area's activities, including golfing. Visit our Suzhou travel guide
Map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

What's nearby

  • Soody Candy Land
    2 min drive - 1.3 miles
  • Suzhou Water Park
    2 min drive - 1.5 miles
  • Suzhou Canal Park
    3 min drive - 1.7 miles
  • Lingering Garden
    4 min drive - 2.3 miles
  • Hanshan Temple
    5 min drive - 2.9 miles

Getting around

  • Shishanlu Station
    10 min walk
  • Suzhou New District Railway Tram Stop
    22 min drive
  • Wuxi (WUX-Shuofang)
    41 min drive

Restaurants

  • やきとり大吉
    4 min walk
  • 一炉一会炉端烧
    1 min walk
  • 神宮
    2 min walk
  • Takuya
    3 min walk
  • Shang Palace | 夏宫
    1 min walk

Similar properties

Exterior
Pan Pacific Suzhou
Suzhou Old Town
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 567 reviews
Pan Pacific Suzhou
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Soo
  • Shang Palace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite premium channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Shangri-La Suzhou have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Shangri-La Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Shangri-La Suzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Suzhou?

Check-out is at noon.

Does Shangri-La Suzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 900 per person applies.

Where is Shangri-La Suzhou located?

This family-friendly Suzhou hotel is located in the business district, 2.1 mi (3.4 km) from Lingering Garden, and within 6 mi (10 km) of Shantang Street and Suzhou University. Suzhou Museum and Humble Administrator's Garden are also within 9 mi (15 km). Shishanlu Station is 10 minutes by foot and Shajinqiao Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Suzhou Reviews

9.2

Wonderful

9.2

Cleanliness

8.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 129 out of 203 reviews
Rating 8 - Good. 56 out of 203 reviews
Rating 6 - Okay. 12 out of 203 reviews
Rating 4 - Poor. 4 out of 203 reviews
Rating 2 - Terrible. 2 out of 203 reviews

Reviews

Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good and clean
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

KIM GEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly hotel
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Aijun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Frode

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, close to Paradise Walk. Good breakfast.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

xiaoyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In our experience, everything about this hotel was excellent. Every staff member we interacted with provided great service, usually go over and above what we expected.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Haohui

Liked: Cleanliness, staff & service
Disliked: Amenities
Old and smeelling
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

poul

Liked: Cleanliness, property conditions & facilities
Friendly and helpsom peppe. Nice room.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Niels Ingemann

Liked: Cleanliness, room comfort

Average good hotel

Reasonable hotel compared to price and place
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

XIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024
Verified review

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023
Verified review

2/10 Terrible

Jun

Terrible Service
Stayed 3 nights in Feb 2025
Verified review

4/10 Poor

Sinisa

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, amenities, property conditions & facilities
朝食は良かった
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Shih Chih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食物多樣化、豐富
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk fint hotell med alle fasiliteter
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Shinjiro

親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て良し
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

TAKAYUKI

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Dowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 청결합니딘 위치도 좋습니다
Stayed 5 nights in Jan 2024
Verified review

8/10 Good

Ta Chun

Liked: Cleanliness, room comfort

房内老旧的香格里拉

房内虽大，但设施非常老旧。竟然还有24吋的电视，遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远，实际上走路还是要个10分钟左右，在寒冷的12月，根本不想出门走过去。住的是高楼层，景观不错。
Stayed 2 nights in Dec 2022