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Shangri-La Suzhou

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Suzhou

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Photo gallery for Shangri-La Suzhou

In-room safe, desk, blackout drapes, soundproofing
Lobby
Separate tub and shower, free toiletries, hair dryer, bathrobes
Interior detail
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Parking included
  • Pool
  • Spa
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Suite King

Executive Suite King | In-room safe, desk, blackout drapes, soundproofing

Executive Suite King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe King

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin

Horizon Deluxe Twin | In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe Twin

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed, City View (Skyline)

In-room safe, desk, blackout drapes, soundproofing

Premier Room, 1 King Bed, City View (Skyline)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Hair dryer
  • City view
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | In-room safe, desk, blackout drapes, soundproofing

Deluxe King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Hair dryer
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | In-room safe, desk, blackout drapes, soundproofing

Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Hair dryer
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

Premier Room, 1 King Bed, Hill View (Skyline)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Horizon, Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Hair dryer
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Hot Tub
  • Spa
  • Parking included
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About the neighborhood

Map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

What's nearby

  • Lingering Garden - 4 min drive - 2.3 miles
  • Hanshan Temple - 5 min drive - 2.9 miles
  • Shantang Street - 7 min drive - 4.3 miles
  • Humble Administrator's Garden - 10 min drive - 6.1 miles
  • Suzhou Museum - 10 min drive - 6.1 miles

Getting around

  • Shishanlu Station - 10 min walk
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Wuxi (WUX-Shuofang) - 41 min drive

Restaurants

  • ‪台湾卢记麻辣火锅 - ‬12 min walk
  • ‪多多旺港式茶餐厅 - ‬12 min walk
  • ‪水天堂西餐厅 - ‬5 min walk
  • ‪香宫 - ‬1 min walk
  • ‪吴宫丽都 - ‬1 min walk

About this property

Shangri-La Suzhou

Luxury family-friendly hotel near Lingering Garden
Located close to Shantang Street, Shangri-La Suzhou provides shopping on site, a coffee shop/cafe, and a garden. Take some time to relax at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Free in-room WiFi is available to all guests, along with a playground and an arcade/game room.
Other perks include:
  • An indoor pool and a children's pool
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • An electric car charging station, express check-out, and express check-in
Room features
All 390 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with separate tubs/showers and bidets
  • TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafe Soo
  • Nishimura
  • Shang Palace

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Does Shangri-La Suzhou have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Shangri-La Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Suzhou?

Self parking and valet parking are free at this property.

What time is check-in at Shangri-La Suzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Suzhou?

Check-out is at noon.

Does Shangri-La Suzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 900 per person applies.

Where is Shangri-La Suzhou located?

This family-friendly Suzhou hotel is located in the business district, 2.1 mi (3.4 km) from Lingering Garden, and within 6 mi (10 km) of Shantang Street and Suzhou University. Suzhou Museum and Humble Administrator's Garden are also within 9 mi (15 km). Shishanlu Station is 10 minutes by foot and Shajinqiao Station is 13 minutes.

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Shangri-La Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 176 reviews
Rating 8 - Good. 54 out of 176 reviews
Rating 6 - Okay. 11 out of 176 reviews
Rating 4 - Poor. 3 out of 176 reviews
Rating 2 - Terrible. 2 out of 176 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aijun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025

10/10 Excellent

Frode

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, close to Paradise Walk. Good breakfast.
Stayed 4 nights in Sep 2024

6/10 Okay

Niels Ingemann

Liked: Cleanliness, room comfort

Average good hotel

Reasonable hotel compared to price and place
Stayed 2 nights in Jul 2024

2/10 Terrible

Jun

Terrible Service
Stayed 3 nights in Feb 2025

8/10 Good

xiaoyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024

4/10 Poor

Sinisa

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て良し
Stayed 1 night in Apr 2025

10/10 Excellent

Karol

Stayed 3 nights in Apr 2025

10/10 Excellent

MEMBER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Gérard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

??

Stayed 2 nights in Dec 2024

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

WING HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

LO YING

Stayed 2 nights in Nov 2024

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Petr

Stayed 3 nights in Nov 2024

8/10 Good

KYUNGAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

TOMOSHIGE

Stayed 1 night in Sep 2024

10/10 Excellent

KYUNGAM

Stayed 1 night in Aug 2024

10/10 Excellent

Cecilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024