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Pan Pacific Suzhou

4.5 star property
A peaceful garden retreat near Shantang Street with international dining, wellness facilities, and a seasonal outdoor pool for travelers seeking relaxation

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Photo gallery for Pan Pacific Suzhou

Exterior - Pan Pacific Suzhou (Suzhou)
Down comforters, minibar, in-room safe, blackout drapes - Pan Pacific Suzhou (Suzhou)
Exterior - Pan Pacific Suzhou (Suzhou)
Lobby - Pan Pacific Suzhou (Suzhou)
Down comforters, minibar, in-room safe, blackout drapes - Pan Pacific Suzhou (Suzhou)
Pan Pacific Suzhou, near Shantang Street, offers a peaceful escape with a garden and driving range. Dine at four on-site international restaurants, relax in the sauna or steam room, and swim in the seasonal outdoor pool. Helpful staff and free in-room WiFi enhance the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • Sleeps 2

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • Garden view
  • 36 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

Family Triple Room | Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier View Twin

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family King Room

Family King Room | Down comforters, minibar, in-room safe, blackout drapes

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

Premier King Grande | Down comforters, minibar, in-room safe, blackout drapes

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Triple Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • Sleeps 2

View all photos for Executive Pagpda Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Pagpda Suite

  • Sleeps 2

View all photos for Family Suite

Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 3

View all photos for Family Two Bedrooms

Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

  • Sleeps 4

View all photos for Premier Balcony King

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • Sleeps 2

View all photos for Premier Balcony Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • Sleeps 2

View all photos for Deluxe Room (Double Bed)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Room (2 beds)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Family Triple Room

Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Sleeps 3

View all photos for Premier View King

Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2

View all photos for Premier King

Premier King | Down comforters, minibar, in-room safe, blackout drapes

Premier King

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2-bed Room

Down comforters, minibar, in-room safe, blackout drapes

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier View Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2

View all photos for Deluxe King

Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

  • Sleeps 2

View all photos for Deluxe Twin

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

  • Sleeps 2

About the neighborhood

Located in Suzhou Old Town, a neighborhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden. Visit our Suzhou travel guide
Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

  • Suzhou China
    Suzhou City Moat
    5 min walk - 0.3 miles
  • Master of the Nets Garden showing religious elements and a temple or place of worship
    Master of the Nets Garden
    3 min drive - 1.7 miles
  • Panmen Scenic Area
    1 min walk - 0.1 miles
  • Classical Gardens of Suzhou
    15 min walk - 0.8 miles
  • Suzhou Park
    3 min drive - 1.9 miles

Getting around

  • Renminqiao South Station
    9 min walk
  • Suzhou Railway Station
    13 min drive
  • Wuxi (WUX-Shuofang)
    46 min drive

Restaurants

  • 铁手咖啡制造局Metalhands(沧浪亭店)
    16 min walk
  • McDonald's (麦当劳)
    7 min walk
  • Starbucks
    7 min walk
  • 萃英园 Garden Brasserie
    10 min walk
  • 藏书羊肉新市路店
    13 min walk

About this property

Pan Pacific Suzhou

Luxury hotel near Shantang Street
Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services, and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business center are available to all guests.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), an outdoor tennis court, and an electric car charging station
  • Express check-out, wedding services, and a gift shop
  • A 24-hour front desk, meeting rooms, and table tennis
Room features
All 336 rooms boast comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Tubs or showers, free toiletries, and hair dryers
  • 47-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:00 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM–9:30 PM.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; Check-in end time: 6 PM. Late check-in is available from 1:00 PM– 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Check-out is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

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Reviews

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 303 out of 483 reviews
Rating 8 - Good. 127 out of 483 reviews
Rating 6 - Okay. 37 out of 483 reviews
Rating 4 - Poor. 14 out of 483 reviews
Rating 2 - Terrible. 2 out of 483 reviews

Reviews

Verified

10/10 Excellent

Darren Hank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself. The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities. A must stay if you visit Suzhou!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Lim

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Johnny Chinh

Liked: Cleanliness, amenities, property conditions & facilities
Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Very cool hotell. High class rooms and facilities.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Suping

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room with beautiful landscape environment
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities
Nice room. Staff are attentive. Good and clean room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Koh

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and services, serene atmosphere surrounded by the garden
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Xi

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

FELICIA

Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou! The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming. One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special. Everything about this stay was amazing. Highly, highly recommended! 🌸
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff, neat room and great location.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Loh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

WENJING

Liked: Staff & service, amenities, property conditions & facilities
Very pretty and the service is good also!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

JiaQing

Liked: Cleanliness, amenities, property conditions & facilities
Room is excellent,with nice shower,big gardens
Hotel view
Lobby entrance
Robot service
Stayed 1 night in Jun 2025
Verified

8/10 Good

Ngoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Gennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and delicious breakfast buffet
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel.

Amazing hotel, with access to very pretty gardens (day or night).
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.
Breakfast area with great view
Hotel lobby
Two bedroom suite, main bedroom
Hotel courtyard
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jiayao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel garden!
Stayed 4 nights in Jun 2024