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Crowne Plaza Suzhou by IHG

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Exterior - Crowne Plaza Suzhou by IHG (Suzhou)
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Fitness facility - Crowne Plaza Suzhou by IHG (Suzhou)
Terrace/patio - Crowne Plaza Suzhou by IHG (Suzhou)
Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc) | Minibar, in-room safe, desk, soundproofing - Crowne Plaza Suzhou by IHG (Suzhou)
Luxury
5.0 star property
9.4

Exceptional

Lakeside luxury in Suzhou

Scenic Jinji Lake trails lead to nightly fountain shows for a magical evening stroll. Three distinctive restaurants offer praised Chinese and Western breakfast options. Family suites include kid-friendly bunk beds, while adults enjoy the full-service spa and indoor pool after shopping nearby.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room, 1 King Bed, Lake View (Jinji)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Lake View (Jinji)

  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Lake View (Jinji)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View (Jinji)

  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Club Lounge Access (Captain, Lounge Access)

Suite, 1 King Bed, Club Lounge Access (Captain, Lounge Access) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Captain, Lounge Access)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Club Lounge Access (Explorer, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Explorer, Lounge Access)

  • Park view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor, Lounge)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor, Lounge) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor, Lounge)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor, Lounge Acc)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access) | Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access) | Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

  • Garden view
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Club Lounge Access (High Floor, Lounge Access)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club Lounge Access (High Floor, Lounge Access)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Suzhou Industrial Park, a neighborhood in Suzhou, Crowne Plaza Suzhou by IHG is near a metro station and on a lake. Humble Administrator's Garden is a popular attraction and the area's natural beauty can be seen at Jinji Lake and Yangcheng Lake. Gate to the East and Suzhou International Expo Center are two other places to visit that come recommended. Discover the area's water adventures with boat tours nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Suzhou travel guide
Map
168 Xinggang Street, Suzhou, Jiangsu, 215021

What's nearby

  • Jinji Lake
    Jinji Lake
    1 min walk - 0.1 miles
  • Humble Administrator's Garden
    Humble Administrator's Garden
    10 min drive - 4.1 miles
  • Suzhou Center Mall
    10 min walk - 0.5 miles
  • Gate to the East
    14 min walk - 0.7 miles
  • Suzhou International Expo Center
    6 min drive - 2.2 miles

Getting around

  • Dongfangzhimen Station
    10 min walk
  • Suzhou Railway Station
    18 min drive
  • Shanghai Pudong Intl. Airport (PVG)
    119 min drive

Restaurants

  • Boots泥靴
    8 min walk
  • T.Boat
    6 min walk
  • 星巴克
    8 min walk
  • 우양정육식당
    6 min walk
  • Crowne Plaza Admiral Lounge
    4 min walk

About this property

Crowne Plaza Suzhou by IHG

Luxury family-friendly hotel near Jinji Lake
Located close to Gate to the East and Suzhou International Expo Center, Crowne Plaza Suzhou by IHG provides a marina, a grocery/convenience store, and a terrace. Treat yourself to a body treatment, a facial, or a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
Other perks include:
  • A seasonal outdoor pool and an indoor pool
  • Buffet breakfast (surcharge), RV/bus/truck parking, and train station pick-up service
  • A ballroom, ATM/banking services, and a porter/bellhop
  • Coffee/tea in the lobby, a 24-hour front desk, and concierge services
Room features
All 388 rooms offer comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/closets, refrigerators, and electric kettles

Similar properties

Exterior
Pan Pacific Suzhou
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  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 516 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 圣汐Sun Seeker
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana
  • 鲍鱼王子Abalone Prince

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Frequently asked questions

Does Crowne Plaza Suzhou by IHG have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Crowne Plaza Suzhou by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Crowne Plaza Suzhou by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Crowne Plaza Suzhou by IHG?

Check-out is at noon.

Where is Crowne Plaza Suzhou by IHG located?

This family-friendly Suzhou hotel is located on a lake, within a 15-minute walk of Jinji Lake and Gate to the East. Suzhou International Expo Center and Humble Administrator's Garden are also within 6 mi (10 km). Dongfangzhimen Station is 10 minutes by foot and Yanyuqiao Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Suzhou by IHG Reviews

9.4

Exceptional

9.6

Cleanliness

8.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 134 out of 175 reviews
Rating 8 - Good. 30 out of 175 reviews
Rating 6 - Okay. 10 out of 175 reviews
Rating 4 - Poor. 1 out of 175 reviews
Rating 2 - Terrible. 0 out of 175 reviews

Reviews

Verified

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient and the view is wonderful. The interior of both the public areas and the room is beautifully designed. The breakfast offers many options with a nice environment.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Hyerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowded on weekends. Great Breakfast. Slow Roujiamo. Very nice hotel with kind people. Always happy to stay.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Joseph Chin Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Ning

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024
Verified

8/10 Good

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Xiaomin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some improvements required for excellence

The Crowne plaza Suzhou was very clean. The bed very so comfortable and the room was good. The breakfast was superb. Lots of options both Chinese and western. It is located near a shopping centre and also easy access to the metro. There is a walkway around jinji lake accessible from the hotel. We ate 3 nights in the Prince restaurant in the hotel. On 2 occasions, the food was superb. On our last night, the service was dreadful and we waited over 1 hour for food. We asked for non spicy food but it came out so full of chillies that we couldn’t eat it. We ended up leaving the restaurant, very disappointed. On check in, they did not recognise my hotels.com gold membership. Again, I was very disappointed with that. I hope the hotel fixes these issues as it is a good place to stay.
Outside the hotel.
View from outside.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice view of the lake. Breakfast selection can be improved.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

ELIYAHU

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kian Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and manager Henry was really helpful. Luxurious rooms and the buffet spread was superb.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Dong sik

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024
Verified

10/10 Excellent

KamTuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

PYOUNG DAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024
Verified

4/10 Poor

JEAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Over-rated and run down rooms

Ok, this was during a chineese holiday week-end, but still it can't excuse assigning a smoking room when non-smoking was explicitely requested. The rooms need refurbishing for that price, cleaning was questionable and most of the staff doesn't speak a word of english and are not willing to help. The only notable exception is the buffet staff and managers who introduced us to some local dishes and were keen to assist with any need.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

RYO

Liked: Cleanliness
綺麗です
Stayed 1 night in Feb 2026
Verified

8/10 Good

YAHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿體驗
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변환경 좋고 친절하고 서비스도 좋았어요 덕분에 편안한 출장이였습니다
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Hiroshi

Liked: Cleanliness, property conditions & facilities
妻と上海からの小旅行で1泊しました。夜になるとホテルの吹き抜けのラウンジが良い雰囲気で、
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋았어요. 호수를 바라보는 뷰도 좋았고 방크기 조식도 훌륭함
Stayed 2 nights in Apr 2025