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Crowne Plaza Suzhou by IHG

5.0 star property
Lakefront hotel with 3 restaurants and a marina

Choose dates to view prices

Photo gallery for Crowne Plaza Suzhou by IHG

Exterior
Fitness facility
1 bedroom, minibar, in-room safe, desk
Point of interest
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Lake View (Jinji Lake View)

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Lake View (Jinji Lake View)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lake View (Jinji Lake View)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Lake View (Jinji Lake View)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Club Lounge Access (Explorer)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible, Club Lounge Access (Explorer)

Highlights

Soundproofed
Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor) | 1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Lake View

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Club Lounge Access (Captain, Lake)

Suite, 1 King Bed, Accessible, Club Lounge Access (Captain, Lake) | 1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible, Club Lounge Access (Captain, Lake)

Highlights

Soundproofed
Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lake View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor)

Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor) | 1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Club Lounge Access (High Floor)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Lake View

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor) | 1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

Premium Room, 2 Double Beds, Club Lounge Access (High Floor) | 1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Designer toiletries
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
168 Xinggang Street, Suzhou, Jiangsu, 215021

What's nearby

  • Jinji Lake - 1 min walk - 0.1 miles
  • Gate to the East - 11 min walk - 0.6 miles
  • Suzhou International Expo Center - 7 min drive - 2.2 miles
  • Humble Administrator's Garden - 9 min drive - 4.1 miles
  • Suzhou Museum - 10 min drive - 4.1 miles

Getting around

  • Dongfangzhimen Station - 10 min walk
  • Suzhou Railway Station - 18 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 118 min drive

Restaurants

  • ‪苏面坊 - ‬5 min walk
  • ‪Naughty Beer - ‬4 min walk
  • ‪鹤家 - ‬6 min walk
  • ‪Cafe Outdoor - ‬7 min walk
  • ‪东门饭店 - ‬2 min walk

About this property

Crowne Plaza Suzhou by IHG

Luxury family-friendly hotel near Jinji Lake
Located close to Gate to the East and Suzhou International Expo Center, Crowne Plaza Suzhou by IHG provides a marina, a grocery/convenience store, and a terrace. Indulge in a body treatment, a facial, and a massage at 佳莉雅RE-WELLNESS, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
Other perks include:
  • A seasonal outdoor pool and an indoor pool
  • Buffet breakfast (surcharge), RV/bus/truck parking, and train station pick-up service
  • A ballroom, ATM/banking services, and a porter/bellhop
  • Coffee/tea in the lobby, a 24-hour front desk, and concierge services
Room features
All 388 rooms offer comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 圣汐Sun Seeker
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana
  • 鲍鱼王子Abalone Prince

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Frequently asked questions

Does Crowne Plaza Suzhou by IHG have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Crowne Plaza Suzhou by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Suzhou by IHG?

There is free parking nearby.

What time is check-in at Crowne Plaza Suzhou by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Crowne Plaza Suzhou by IHG?

Check-out is at noon.

Where is Crowne Plaza Suzhou by IHG located?

This family-friendly Suzhou hotel is located on a lake, within a 10-minute walk of Jinji Lake and Gate to the East. Suzhou International Expo Center and Suzhou Museum are also within 6 mi (10 km). Dongfangzhimen Station is 10 minutes by foot and Yanyuqiao Station is 10 minutes.

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Crowne Plaza Suzhou by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 155 reviews
Rating 8 - Good. 26 out of 155 reviews
Rating 6 - Okay. 10 out of 155 reviews
Rating 4 - Poor. 1 out of 155 reviews
Rating 2 - Terrible. 0 out of 155 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kian Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and manager Henry was really helpful. Luxurious rooms and the buffet spread was superb.
Stayed 2 nights in Apr 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph Chin Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ning

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

PYOUNG DAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Xiaomin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

4/10 Poor

JEAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Over-rated and run down rooms

Ok, this was during a chineese holiday week-end, but still it can't excuse assigning a smoking room when non-smoking was explicitely requested. The rooms need refurbishing for that price, cleaning was questionable and most of the staff doesn't speak a word of english and are not willing to help. The only notable exception is the buffet staff and managers who introduced us to some local dishes and were keen to assist with any need.
Stayed 1 night in Jun 2024

10/10 Excellent

Hiroshi

Liked: Cleanliness, property conditions & facilities
妻と上海からの小旅行で1泊しました。夜になるとホテルの吹き抜けのラウンジが良い雰囲気で、
Stayed 1 night in May 2025

10/10 Excellent

YI

Stayed 1 night in Apr 2025

10/10 Excellent

kyung hoon

Stayed 2 nights in Oct 2024

10/10 Excellent

Sherline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

KEIZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適な部屋

出張で理由しました。部屋はとても綺麗で朝バッフェも充実していてよかったです。次回も使用したいと思います。
Stayed 2 nights in Nov 2024

10/10 Excellent

SUNMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

10/10 Excellent

isaac

Stayed 3 nights in Oct 2024

6/10 Okay

Gert

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Manami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

HEESEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024