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Crowne Plaza Changshu, an IHG Hotel

Property class: 4.5

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You can look forward to an airport shuttle, a coffee shop/cafe, and a garden at Crowne Plaza Changshu, an IHG Hotel. Treat yourself to a massage or other spa services. The on-site restaurant, JJ Cafe, offers breakfast, lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Room options

About the neighborhood

Located in Suzhou, Crowne Plaza Changshu, an IHG Hotel is in the city center and near the airport. Wengshibing House and Chengxu Taoist Temple are local landmarks, and travelers looking to shop may want to visit Wanda Plaza Changshu and Aeon Mall Changshu New Area. Visit our Suzhou travel guide
Map
No.6 Kai Yuan Avenue, Changshu, Suzhou, Jiangsu, 215500

What's nearby

  • Fangta Park of Suzhou
    4 min drive - 2.6 miles
  • Jiangsu Yushan Mountain National Forest Park
    5 min drive - 3.0 miles
  • Changshu Museum
    5 min drive - 3.2 miles
  • Wanda Plaza Changshu
    7 min drive - 4.9 miles
  • Aeon Mall Changshu New Area
    9 min drive - 4.7 miles

Getting around

  • Changshu Station
    12 min drive
  • Suzhou North Station
    29 min drive
  • Wuxi (WUX-Shuofang)
    55 min drive

Restaurants

  • 集集小镇
    6 min drive
  • 汽车饰件有限公司
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Limo/town car service
  • Self parking on site (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Chatterbos Bar Lounge
  • JJ Cafe
  • The Deli
  • Yu Cantonese Cuisine

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage

Accessibility

  • Elevator

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Crib
  • Pillow menu
  • Rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Crowne Plaza Changshu, an IHG Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Crowne Plaza Changshu, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for a fee.

What time is check-in at Crowne Plaza Changshu, an IHG Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Changshu, an IHG Hotel?

Check-out is at noon.

Where is Crowne Plaza Changshu, an IHG Hotel located?

Located in the heart of Suzhou, this luxury hotel is 2.5 mi (4 km) from Fangta Park of Suzhou and 2.8 mi (4.5 km) from Jiangsu Yushan Mountain National Forest Park. Changshu Museum and Wanda Plaza Changshu are also within 6 mi (10 km).

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Reviews

Crowne Plaza Changshu, an IHG Hotel Reviews

7.8

Good

8.0

Cleanliness

7.0

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 16 out of 64 reviews
Rating 8 - Good. 32 out of 64 reviews
Rating 6 - Okay. 11 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
フロントのスタッフが最悪でした。中国人の気質でしょうか、対応が、悪過ぎでした…
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

MATTHEW

Liked: Staff & service, amenities, property conditions & facilities
Good experience. Satisfied. But there is mild smell in the room, toilet is not very clean.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Changshu

I always stay here when I visit Changshu for work. It's a standard Crowne Plaza but better than other four star properties I have seen. Comfortable stay.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sdfg

sfgh
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

zhen yi

Liked: Cleanliness, staff & service, room comfort
Buffet spread is ok but quality of food is still not there
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is kind of old but it is maintained very well. The location is convenient to reach and very calm place.
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

クラウンプラザ常熟

よかったです。
Stayed 1 night in Nov 2018
Verified review

4/10 Poor

jiade3

Disliked: Cleanliness, property conditions & facilities, room comfort
no heating facility in the room
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good stay in Changshu!

I stay here everytime I visit Changhsu for work. It is the best hotel there. Rooms are nice. Some more dated than others. But convenient and clean.
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful staff

The hotel was wearing out but still the staff is overall friendly and helpful. I would still stay in the same hotel if I were to go to that area. Hardware wise I would suggest a renovation.
Stayed 6 nights in May 2018
Verified review

8/10 Good

You

Liked: Cleanliness, staff & service, room comfort

リ一ズナブルで安心 安全なホテル

今回で3度目のステイとなりますが、スタッフの方々も親切かつ手頃な価格なので出張にはピッタリです。
Stayed 2 nights in May 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bedste hotel tæt på Changshu

Hotellet er det bedste i Changshu - i hvert fald som vesterlænding. Ligesom sidst - for 18 mdr. siden, så fik jeg er værelse, hvor pengeskabet ikke virkede, og igen skulle der massiv pres til, før de endelig kunne finde et værelse, hvor pengeskabet duede.
Stayed 3 nights in May 2018
Verified review

10/10 Excellent

MingHung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨, 早餐不錯, 網路很穩定
Verified review

4/10 Poor

Hiranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No wifi

Booking says free wifi, but it didn't have wifi
Stayed 3 nights in Nov 2017
Verified review

8/10 Good

Chenglong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

抽菸問題 Smoking issue

整體來說各方面都不錯，建議改善處: My overall comment is favorable but expect 2 improvements: 1 - 大堂貼有禁菸標示仍有許多人公然抽菸，無人制止 People smoke in none smoking zone, including lobby bar in ground floor. 2 - 菜單菜色建議可再多樣化 Wish more diverse cuisine
Stayed 4 nights in Nov 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

ホテルについて

周りにはほとんど何もありません。 心して泊まってください。 夕食もどこかで食べてから、帰宅するような毎日です。 朝食はそれなりのホテルということもあり、日本人でも食べれるものが多いです。特に、生野菜があり重宝しています。
Stayed 10 nights in Oct 2017
Verified review

8/10 Good

tiekai

Liked: Staff & service, room comfort

休闲度假感觉

游泳池和健身处的服务员基本都不在的，浴室里的卫生十分差，非常脏。游泳池也没有安全员。总之配套服务很差。作为常熟地区的四星酒店，性价比不高。自助148，没有广告中的牛排，性价比低。就餐人太多，菜品也少。
Stayed 1 night in May 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

服务态度不好

服务态度不好
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Godt hotel, en taxakørsel væk fra shopping

Altid hav en kopi med af, hvad du har betalt for hos Hotels.com på engelsk. Da jeg ankom kunne de se, at jeg havde betalt men ikke for morgenmad. det blev hurtigt rettet, da jeg havde kvitteringen, hvor morgenmad var inkl.
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Fint og godt businesshotel

Behageligt og komfortabels hotel med fint serviceniveau
Verified review

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

no hot water after 9am

This hotel should be rated a one star hotel. The hotel turns off the hot water after 9am each day. There is no advanced notice letting you know this before you check into your room. There is no note in the room telling you they turn off the water at 9am. They do not let you know this in any way. The hotel does not clean their dishes. The property is rude and does not care about customer service. Don't book this hotel.
Verified review

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

horrible hotel. no hot water available after 9am.

This hotel is very dirty. They do not clean the dishes or restrooms. The hotel does not offer hot water after 9am in the morning. They do not give you advanced notice when you check in that hot water stops at 9am. Do not stay at this hotel. When you ask them anything, they are so rude. They do not care about customer service. This hotel should be rated a one star hotel. They do not clean things.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Changshu

I stayed for couple of days in Crown Plaza Changsu. Without any doubt it is best choice among the available ones in Chnagshu. I enjoyed every bit of my stay from comfort, food and leisure. Will definitely recommend to all visiting this.
Verified review

8/10 Good

Kazunari

Liked: Cleanliness, staff & service

まあまあなホテルです。

・シャワーの水圧が非常に弱い。 ・室内にドライヤーが無い。 ・周辺にコンビニなど何もないので注意。　逆に静かです。
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good experience but a little old

Good for the money spent. The hotel is a little old so there are few issues. Good breakfast buffet and nice location. I will go back again.