Sutter Creek Vacations

personal attention with respect. Roy the manager is an Angel. nothing to dislike about my staying there. I loved it...

The hotel was both wonderful and perfectly located in Winters. It’s a small town with everything in walking distance. The staff was helpful and we were allowed to check-in early since the room was ready. One night in Winters was a wonderful experience.

The landscaping is beautiful and very well maintained. I enjoyed walking the culinary gardens, flower gardens, and fining surpring and beautiful plants through the premises. Olive trees trained as topiary; pomegranates grown as hedges; persimmon trees loaded with fruit. All wonderful to see and enjoy.

Every interaction with the front desk was subpar. They need to do better training. A glitch with the reservation became a two day ordeal that has yet to be resolved. Two days of asking for housekeeping has been a complete catastrophe —when they finally cleaned the room, they left no towels and garbage inside the trashcan. It was just absolute disregard, especially after spending two full days back-and-forth complaining on the lack of service. The crew behind the front desk needs training. They could not answer a question straight. They just didn’t know what they were doing. They tried to be supportive, but they were just parroting stuff and/or giving misinformation. I asked for the Manager numerous times and the only answer was the manager’s out for the Weekend. This is a four star hotel. This is just absolute terrible service. I’m embarrassed to be here. Don’t book here go book somewhere else. These people need to get their act together and have some intensive training before they can call themselves a real hotel. I don’t blame the staff. I blamed the manager for absolute in confidence and how he/she trains the team.