Paquetes Vacacionales Incluyen Hotel y Vuelo a Surprise

Nice pool and adjacent grill. Great location. So much fun with the family!

The day of our stay we received a text stating that the rental we had booked was not available due to HVAC issues. They offered us a downgraded room which we accepted and were waiting for confirmation of the details for our amended stay. Mind you, this booking was for a 7 person family. We accepted a 2 bedroom with 2 queen, 1 king (2 full beds pushed together to make a “king”, left no room for cuddling, center of the bed dipped and separated, very uncomfortable), and a pull out couch. Half way through our 2 hr drive there we got another call from hotels.com who stated the rooms were not available and they were going to get us booked at another location. I asked about the other rooms that were offered by Home & House Vacations & they then confirmed we were set with a downgraded room & offered $100 hotels.com credit, that someone from HHV would contact us with entry codes 1 hr prior to check in. We called HHV 45 mins before check in, after driving 2 hour to PHX & was told the rooms weren’t available and that hotels.com was relocating us. Frustrated w/ HHV we called hotels.com and we’re finally able to get things corrected. A lot of avoidable stress could have been rectified with better communication between the two services. We were worried bout where our 7 person family would stay after traveling 2 hours, being told one thing then another multiple times. Overall, unneeded stress but a nice stay once we did arrive.

This hotel doesn't get a lot of business, so some of the things don't get maintained as you might expect in a hotel. I was one of the only guests during my 4 day stay. There was no workable fitness center, no breakfast, and no ice. The pool water looked cloudy. On the plus side, the room itself was decent and clean, and the AC worked. It was quiet, and the courtyard looks nice at night. The staff was very friendly and attentive to my requests. It was not what I expected based on the pictures and description so that was a disappointment, however I got a good deal so it was okay. I think this place has potential if they keep working on it. I like to support locally owned businesses rather than chains.

Good price quality place, more activities than expectes

Great place for the family, all the amenities and the location is perfect