Casas vacacionales en Surbiton

“Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

“Luxury is quite a stretch - it’s much more cheap n cheerful, so if you just need a place to sleep, this will do. It’s in a great location with plenty of dining options nearby and good transport links. I had the ‘garden room’ on the top floor which overlooks the roof terrace and a ball games court, so didn’t have any road noise. The bed was comfortable, the decor better than most, and there’s even bottled water, tea and coffee sachets and biscuits, though the latter were out of date. The shared...

“Do not trust these guys. This property was advertised as available next day for a one night stay so I paid my booking fee in good faith. When I then requested the offline check in form by texting as instructed the host was rude and replied that:- 1. Reservations needed to be made earlier. 2. One night stays were not allowed 3. They had no availability for my booking 4. Their name was Augustine. 5. To ask Hotels.com for a refund. The host then ignored my requests for further assistance so...