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Wyndham Surabaya City Centre

4.5 star property
Luxury hotel with a full-service spa and free valet parking

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Photo gallery for Wyndham Surabaya City Centre

Interior entrance
Exterior
Premium bedding, minibar, in-room safe, desk
Interior entrance
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Housekeeping
  • Gym

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
  • 283 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Separate bathtub and shower
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

Deluxe Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Shower/tub combination
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking

Executive Room, 2 Twin Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Separate bathtub and shower
  • 49 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Separate bathtub and shower
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Separate bathtub and shower
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Shower/tub combination
  • 49 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Suite Room)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Suite Room)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Separate bathtub and shower
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Smoking (Suite Room)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Smoking (Suite Room)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Minibar
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Separate bathtub and shower
  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Washer/dryer
Premium bedding
Private bathroom
Bathrobes
Shower/tub combination
  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Interior

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Accessible Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Accessible Room

  • Sleeps 2
  • 1 King Bed

Deluxe King Room - Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 95 reviews
Doubletree By Hilton Surabaya

About the neighborhood

Map
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java, 60271

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.4 miles
  • Surabaya Plaza Shopping Mall - 12 min walk - 0.7 miles
  • Grand City Surabaya - 17 min walk - 0.9 miles
  • Surabaya Zoo - 4 min drive - 2.4 miles
  • Airlangga University - 7 min drive - 4.0 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 8 min drive
  • Surabaya (SUB-Juanda) - 38 min drive

Restaurants

  • ‪My Story - ‬4 min walk
  • ‪Soto Ayam Cak Soleh - ‬4 min walk
  • ‪Noach Cafe and Bistro - ‬4 min walk
  • ‪Ria "Food Center Surabaya - ‬3 min walk
  • ‪Point Coffee - ‬2 min walk

About this property

Wyndham Surabaya City Centre

Luxury hotel near Tunjungan Plaza
Consider a stay at Wyndham Surabaya City Centre and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a massage at the onsite spa. Guests can also expect to find a health club, a business center and a sauna.
You'll also find perks like:
  • An outdoor pool
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and free newspapers
  • An elevator, 9 meeting rooms, and a 24-hour front desk
Room features
All 292 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference space

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 26 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 363000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 295000 per vehicle (one way)
  • Rollaway bed fee: IDR 363000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre Surabaya
Surabaya Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre
Wyndham Surabaya City Centre Surabaya
Pullman Surabaya City Centre
Wyndham Hotel
Wyndham
Wyndham Surabaya City Centre
Wyndham Surabaya City Surabaya
Wyndham Surabaya City Centre Hotel
Wyndham Surabaya City Centre Surabaya
Wyndham Surabaya City Centre Hotel Surabaya

Frequently asked questions

Does Wyndham Surabaya City Centre have a pool?

Yes, this property has an outdoor pool.

Is Wyndham Surabaya City Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wyndham Surabaya City Centre?

Self parking and valet parking are free at this property.

What time is check-in at Wyndham Surabaya City Centre?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Wyndham Surabaya City Centre?

Check-out is at noon.

Does Wyndham Surabaya City Centre provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 295000 per vehicle applies.

Where is Wyndham Surabaya City Centre located?

Located in Embong Kaliasin, this luxury hotel is within a 10-minute walk of Tunjungan Plaza, Sharp Bamboo Monument, and Joko Dolog Statue. Grahadi and Surabaya Youth Center are also within 15 minutes. Surabaya Gubeng Station is 26 minutes by foot.

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Wyndham Surabaya City Centre Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 118 reviews
Rating 8 - Good. 49 out of 118 reviews
Rating 6 - Okay. 10 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 3 out of 118 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.
Stayed 2 nights in Aug 2023

6/10 Okay

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for seven nights. Bathroom cleanliness was horrible especially the shower. The only thing that is clean in the room is the bed. Staff are amazing though.
Stayed 7 nights in Jul 2023

6/10 Okay

NAK YOON

Liked: Staff & service
Disliked: Amenities
Hotel was ok overall, except for minor faults in the cleanliness and the facility (bathroom). However, the problem was the loud music from outside. Perhaps, there is a club of some sort. The music was blaring all night, which made it very difficult to have a sound sleep. I strongly think the hotel management should manage this problem for the potential hotel guests.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Disliked: Staff & service

Hotel Reception Problem

Check in process was long, because hotel staff asked for hotel voucher, and there was no information about breakfast. The next morning, hotel staff informed guide that no breakfast included. They should have informed guide at the time of check in - so we could decide whether we had breakfast at the hotel or outside. Not Recommended to book this hotel online in the future, as there were a lot miscommunication occurred.
Stayed 1 night in Oct 2023

2/10 Terrible

Chang Ming, Carey

Disliked: Staff & service, property conditions & facilities
Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.
Stayed 1 night in Jul 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice wine bar restaurant with good food. Very quiet rooms. Comfortable bed with lovely soft pillows.
Stayed 1 night in Jan 2025

8/10 Good

ronny

Stayed 2 nights in Jan 2025

8/10 Good

hanbyul

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

CHANBONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

CHANG IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Herry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, Great Staff
Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

It didn't feel like a 5* hotel. 5/10 points.

Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
Stayed 7 nights in Apr 2020

8/10 Good

Wenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to a major shopping centre. Staff are very friendly and accommodating
Stayed 3 nights in Mar 2020

8/10 Good

Tham

Stayed 2 nights in Mar 2020

10/10 Excellent

Wenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Prasetyanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kamil, Karachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Value for money. Really comfortable bed
Stayed 3 nights in Oct 2019